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Pretty upset at Disney right now...
- Thread starter durangojim
- Start date
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wbc
New Member
Not a troll, I just don't see what the big issue is. Said plain clear as day on the page what you couldn't do and you got your feathers ruffled and started going off on Disney. You are to blame.
OP should have read the print that says "This item cannot be personalized with Walt Disney World® Resort or Disneyland® Resort, or any school, business or other professional names."
Not my fault, the child's fault, or Disney's fault the kid didn't get the special T shirt. Like I said. It's the OPs fault.
EaglesfanNJ
Active Member
Fair enough i guess. My point was more to say that instead of taking the "oh well tough S, you messed it up" attitude.... maybe something more constructive that's all. Maybe: "Hey sorry about your son's shirt, here's the piece in their policy that talks about personlized items"
Secondly, Durango's point was that Disney never sent and email or call to say the order was cancelled. That's his beef with customer service. So since the rest of us have "decreasing resonsiblity" and you seem to be perfect... Do you think Disney should have at least notified Durango of his miscalculation via email or phone?
happymom52003
Active Member
You know what, everyone makes mistakes (except for you, I am guessing
). The OP's mistake was one that anyone could have made....I am quite certain it is a mistake I would have made, and I bet it happens all the time.The issue is that his order was IGNORED. Rather than sending an email informing him that his order was not valid, they chose to do nothing. This is not acceptable customer service. And THAT is what the OP was complaining about.
EaglesfanNJ
Active Member
You know what, everyone makes mistakes (except for you, I am guessing
The issue is that his order was IGNORED. Rather than sending an email informing him that his order was not valid, they chose to do nothing. This is not acceptable customer service. And THAT is what the OP was complaining about.
:sohappy:
Exactly the point i was trying to hammer home above! Well said. Hopefully Mr. Glamour shot get's that
wbc
New Member
You know what, everyone makes mistakes (except for you, I am guessing
The issue is that his order was IGNORED. Rather than sending an email informing him that his order was not valid, they chose to do nothing. This is not acceptable customer service. And THAT is what the OP was complaining about.
The details were never given in the post.
Was it 5 hours? Was it 5 weeks?
He said his wife called and got the information she needed. Sounds to me like there's some customer service.
When dealing with customer service issues I believe that it is important not to unload your anger on those who are not at fault for your problem. Uncouth is the man who does not err on the side of understanding.
EaglesfanNJ
Active Member
Yeah sorry, i guess this is 100% customer service at it's best right?
My wife checks the site and it says order completed, but no shipping info last week.
Hmmmm, order completed, but no email, no phone call and no shirt. I guess it's a matter of your standards for receiving service, and ours, are just different. Thanks for the contribution
happymom52003
Active Member
Yes, he did give the details. It was a week and a half. They should have sent an email as soon as the problem was noticed. You can bet that if there would have been a problem with his credit card, he would have heard back from them immediately.
Give it up. No one is going to agree with you on this.
wizards8507
Active Member
I agree with him. Absolutely and 100%. A week and a half would be fantastic shipping time on a LEGAL, NON-CUSTOM order. Considering this was a CUSTOM order that VIOLATED THE TERMS OF USE, I really see no cause for criticism of Disney whatsoever.
wbc
New Member
:lol:
Sorry, but I don't live my life trying to get others to agree with me. It's really not that important of an issue in my life.
happymom52003
Active Member
What are you talking about? This has nothing to do with shipping time. The issue is that a week and a half went by and he had heard NOTHING from them about his order being invalid.
wbc
New Member
I know right!
Straight from the site!
Once again.... what is this reading thing?
:ROFLOL:
wizards8507
Active Member
The point remains. If you call a McDonald's and ask for General Tso's Chicken then hang up the phone, they're not going to call you back to tell you you're not getting it. It's clear that General Tso's chicken was never an option for you to purchase, so it's not their duty to hunt you down.
happymom52003
Active Member
Seriously? THAT is your analogy?:ROFLOL:
wizards8507
Active Member
Silly, isn't it?
Evil Genius
Well-Known Member
That's in invalid argument.
On most sites where you can personalize garments once you do something that goes against copyright law, decency standards etc you will receive notification that an order cannot be processed due to X, Y or Z. If for any reason a customer's request cannot be processed it's just a best practice to inform said costumer even if that means simply re-stating information that has already been presented. Because let's face it, we're all guilty of not reading the fine print once and a while.
What it boils down to is another example of Disney's internet presence being very lack luster.
wbc
New Member
Exactly.
When you look at the root of the problem, it is the fact that an unauthorized item was ordered.
Customer service, whether good or bad, is merely an byproduct.
wbc
New Member
Let's get a list going of specific sites that do this. I'm curious to see the proper handling of the issue and am interested to see examples.
wizards8507
Active Member
I'm not condemning the OP for failure to read the fine print. I'm condemning the choice to villify another for one's own mistake. It's one thing to misread or skip over fine print, but when that comes back to bite you, it's your own fault.
EaglesfanNJ
Active Member
I feel like i'm in bizzaro world. (Seinfeld reference for those not sure) :ROFLOL:
Seriously, General Tso's and McDonalds? Dude, Durango's beef w/ service was that he was advised he order was "completed". How in the he%% is your analogy even remotely pertaining to this situation?? Don't tell him his order is "Complete" when really it was "Cancelled"
I think you're reading too much into this. Let's agree on this..Durango was in the wrong for not reading the terms and conditions. Hooray, agreed!
But his point is valid and if he wants to be upset with Disney service, it's his perogative.
Seriously, General Tso's and McDonalds? Dude, Durango's beef w/ service was that he was advised he order was "completed". How in the he%% is your analogy even remotely pertaining to this situation?? Don't tell him his order is "Complete" when really it was "Cancelled"
I think you're reading too much into this. Let's agree on this..Durango was in the wrong for not reading the terms and conditions. Hooray, agreed!
But his point is valid and if he wants to be upset with Disney service, it's his perogative.
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