They just got new printers and I have received 6 books from them since they got new printers and the print quality is fabulous. The previous printers were not as good, so if you hear negative feedback on them, it is probably from then, I had a book from the old printers and was not pleased with the colors. They are based out of Hong Kong but ship pretty fast considering the long travel time. The prices are a lot cheaper than Shutterfly, and if you sign up for their newsletter you can get some amazing prices, the 6 books I just got were free, I just had to pay shipping, so I got 6 books for 8.97 each, which was the shipping charge. I have found that on items that you pay for from them, they frequently have free shipping too, so very economical.