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Phone wait times
- Thread starter Ayla
- Start date
Sirwalterraleigh
Premium Member
Call centers are significantly reduced as they put everything online
I was told you can do AP stuff online now…but I haven’t had the time to investigate it?
I was told you can do AP stuff online now…but I haven’t had the time to investigate it?
Sirwalterraleigh
Premium Member
I love it when sone one on a discussion board says this…
MickeyLuv'r
Well-Known Member
Half an hour is currently shorter-than-average wait times. A full hour is not at all uncommon, though I can't say how long is now the norm. Many non-WDW call centers are also currently hurting for staff, especially ones that are not in the USA. The Philippines is especially hard hit with covid right now, and call centers there are a risky place to work.
NO JOKE - 5 hours on hold when they opened annual passes last week 9-8. Have the phone photo to prove it.
Beyond any patience level. CM who transferred me at my call in must have sent me to some back area warehouse phone.
No one answered at all. Never have been this irate (and there have been many many times) with Disney. HUNG UP!!
Beyond any patience level. CM who transferred me at my call in must have sent me to some back area warehouse phone.
No one answered at all. Never have been this irate (and there have been many many times) with Disney. HUNG UP!!
Weather_Lady
Well-Known Member
The longest were 75 minutes and 90 minutes (the latter after calling in and already waiting over an hour before being disconnected, grrr!) -- and I never got an answer either time, as I had to hang up to go do my job, something the people at Disney who hire and schedule telephone service staff apparently wouldn't know anything about.
Last edited:
Sirwalterraleigh
Premium Member
awoogala
Well-Known Member
2 hours. then they actually asked for a callback number. still waited another hour for them to call back.
castlecake2.0
Well-Known Member
They’re hurting for call center staff, along with a lot of other roles. They’ve had to contract out a third party to help with call volumes right now. There is still so much in flux right now with travel regulations etc they’re definitely dealing with a lot more than normal.
JIMINYCR
Well-Known Member
Guess we see things differently. I dont see spending time on a discussion board as being a waste of my time. I get updated info from those who are in or recently been in the parks. I keep up with the recent changes and how things are being handled. I get questions answered when I dont know where to turn. This helps me plan an upcoming trip and prepare me better. I can also contribute to discussions and help someone else who asks for help when I can. So time here is entertaining and educating. Far from being a waste.
Thats entirely different from holding a phone and sitting impatiently waiting for someone to answer a call, watching the minutes add up...waiting endlessly for someone, anyone to pick up, if and when they do, not getting the answer I want. Meanwhile its a continuous loop of Disney music which gets old after hearing it play over and over.
So yes, for me I'd rather do anything other than sit waiting for an unanswered call to be taken.
RememberWhen
Well-Known Member
Currently on hold with ticketing trying to get a refund for our Boo Bash tickets. Talked to 4 people already, and placed the first call around 9:30am. It’s now almost 1pm and I need to leave to pick up kids in an hour. I’m really hoping someone will pick up in the next 20 min as I’ve been on this hold for an hour and a half already. The CMs I’ve talked to have all been lovely, but didn’t have the authorization to refund. If I can’t get through today I’ll try again Friday.
I thought all ticket sales of any kind from Disney were non-refundable.
Muffinpants
Well-Known Member
Not mine.. last week on hold for 3+ hours and gave up and the music kept stopping for the lady to talk every 15 seconds.