This is crazy to read, we have never had a bad experience there. We ate there last November and loved it, in fact we have it booked three times on our September trip. Some of the complaints I do not understand.
1. If you have to ask for a second round of food, what is the big deal.
2. If the meat is not cooked to your satisfaction, send it back and ask for more and tell them how you like it, we like our Steak well done, if it is red, we ask for a different skewer and they always bring it back like we like it.
3. I am not sure what everyone means by rushed service, if we are not ready for the next course we just let the waiter/waitress know that we are not ready. They always accommodate.
AND AT THE END OF THE DAY
They get tipped on the SERVICE they provide, there is no mandatory minimum or maximum, you tip based on the service they provide you, if the service sucks, let them know by the tip, if the service is GREAT, let them know by the tip, seems like an easy formula to me
We have a little test it has seemed to work very well at restaurants and always is a good gauge for us on the type of service we are going to get.
We get beer and sodas usually, BUT WE ALWAYS ASK FOR WATER, if we have to drink the water because the sodas and beer have no been refilled, that is great indicator, you should try it, it does translate pretty well