New Return Procedure at Soarin'

stevehousse

Well-Known Member
I'm sorry but I don't see people going; hey kids, we can't get on Soarin because they closed the line down even though the park is open for 5 more hours tonight! Let's go buy some Mickey ears instead?!? That is probably the most unrealistic situation you people r claiming this is suppose to make people do...
About 99% of people if they can't get on a ride, will go onto the next ride an get on that, it's not going to change that I need to get on ride mentality. No one is gonna pay $100 to get into a park just to go shopping...it's just laughable...

On top of that, most people also have a budget they need to work with. People aren't just gonna go crazy buying merch just cuz they can't ride a ride, and just because they can scan their band instead of using cold hard cash doesn't equate them to spending more money. I I know I have $500 dollars for my family to spend on souvenirs, I'm not gonna spend more than that...
 

disneydudette

Well-Known Member
I believe Anna & Elsa re-opened the standby line towards the end of the night...

Yes... and based off a report yesterday... Soarin' did re-open their queue at 7pm.

A 3:30p arrival at Soarin' provided you with a return time of 6p-7p. I'm assuming any guest arriving after, let's say 5p... was told to simply return after 7p.
 

Mawg

Well-Known Member
lot of glass half empty people on this thread... :confused:

This is a test. This is only a test. You can implement real panic once a real change is implemented.
Until then, back to complaining about the new color scheme at Epcot ;-)

What's the point of the test if not to get feedback. People are just expressing what their feedback would be if it was them there. If no one speaks up whether it be here or more importantly there, they will think this test is working great, let's do it. I appreciate that they are trying new things but you also have to appreciate the feedback whether good or bad when you do. The audience here is a good indicator of how it is working there.

All the calm down posts are silly to me. Seeing the outrage of people on here is an important indicator on if this will work. Also, if we see Disney forge ahead with this endeavor at this point just tells me that this is a company not listening to its base and maybe this is a company to watch and possibly stop investing in. Opinions both good and bad are all important to listen to.
 

DisneyDebRob

Well-Known Member
If I am paying a hundred bucks to enter any theme park, I should be allowed to ride what I want all day long and put up with what ever the wait is. If I want to ride Soarin over and over all day, standing in line again after I just got off, that should be anyone's right.
FP+, which I am not a fan of, still gives you that opportunity with riding it with the time you reserved then, if you care to start waiting in line afterwards.
I would never do this but you SHOULD be able to if that's what you wish.
They are now saying, no, you can't ride what you want. Plain and simple.
I realize this is just a test but like others said, tests usually turn into policy.
So disappointed in Disney lately....
 

merry68

Active Member
I see this a bit differently.

FP+ is not going anywhere. But what if FP+ is made a paid upcharged option? I still think TDO is struggling with how squeeze money out of FP system. This could be it.

With virtual queuing you get a "free" FP return time, and hopefully everyone will still spend more money in the parks on food, drink, souvenirs. But if you want guaranteed FP options, pay additional for it.

Think about it and all the various upcharged events we've seen offered this year and how well they've done for Disney.
 

natatomic

Well-Known Member
Yes... and based off a report yesterday... Soarin' did re-open their queue at 7pm.

A 3:30p arrival at Soarin' provided you with a return time of 6p-7p. I'm assuming any guest arriving after, let's say 5p... was told to simply return after 7p.
Which sucks if you were planning on leaving the park by 7pm. Especially since Disney didn't give out a notice to the public that this test would be happening or how it worked.
 

Jeff2140

Member
Bottom line: If you are waiting in line, you are not spending money. This is two fold for the customer and Disney. Less time in line is usually good for the guest (If you can ride when you want to, don't get me started on that) For Disney they want you walking around and spending money on food and other products and not wasting time in lines.
 

Mawg

Well-Known Member
Bottom line: If you are waiting in line, you are not spending money. This is two fold for the customer and Disney. Less time in line is usually good for the guest (If you can ride when you want to, don't get me started on that) For Disney they want you walking around and spending money on food and other products and not wasting time in lines.

Yes, maybe the goal is to get them to spend more money on merchandise but I think another goal is just guest satisfaction. How many "news" articles have we seen where the author says Disney vacations suck because you pay money to stand in line in the heat? I think more importantly than trying to get guests to buy merchandise they are looking at ways to keep guests satisfied, better their image and promote more returning guests for long term gains. I respect that they are trying new things just don't like what they are trying.
 

wdisney9000

Truindenashendubapreser
Premium Member
It's amazing the lengths Disney will go to to think of every possible option besides building new rides. It's just sickening.
Exactly, and the "calm down" crowd is too busy paying attention to people complaining to even realize how WDW is slowly being turned into a place they want you to shop and eat 90% of the time and maybe slip in a few rides when time permits. What's next, you can get an extra FP with a store purchase of $50 or more?
 

CDavid

Well-Known Member
Through my pixie dust covered glases, it seems like a much better way to assist those without FPs. Or, would you prefer that they just sit back and not address the issue of 100+ min standby during peak season?

No, I'd prefer they address the issue of excessive standby wait times properly, which is to invest in additional attraction capacity. In other words, more new rides (such as omnimovers) and shows in large venues, to absorb the greatest number of guests.

Based on my experience, the overhaul of the paper FP system to FP+ was a huge success. I no longer have to worry running around the park to grab passes. And I like the ability to plan in advance. Our recent trip was far more relaxing than previous visits. Although we were extremely skeptical of the new process, now that we have experienced it in person, we love the new system. It worked perfectly for us.

That may be your experience, and that's fine for you, but you have to realize that far more (and arguably more typical) Walt Disney World guests hold a rather poor opinion of FP+, aren't interested in excessive planning, and many report negative experiences. And then there's the silly idea of wearing a colored plastic bracelet... :banghead:


Why don't they just get rid of FPs all together and then use this method of return time for the (one) regular line? They could give out more of the standby tickets since now they have 70-80% of the capacity to distribute amongst the guests (remember, it's a 4:1 ratio for FP to standby), and then just make everyone wait thirty minutes. If they can book people specific times to wait in for two lines, they could certainly do it for one and make it much less convoluted. It's the same amount of people either way, right? Or is there something about my math I'm miscalculating? (I am a woman after all, ;) )
(I still don't like this system, however.)

Eta: I get that this kinda does away with FP, but heck, I think guests would looove waiting 30 minutes for EVERY ride compared to 5-10 minutes for three rides, then 1-2 hours for all the other e tickets.

Here's a novel idea - do away with any form of FP/FP+ or return tickets, and just have everyone wait in one line in the order in which they arrived at the attraction. Those who come early (or late) will have the shortest waits, and while the line may swell to several hours mid-day, that fact will serve to help ration-out attraction capacity. I'm amazed nobody has thought of this before... :confused: :banghead:

Seriously, however, the general concept of a return tickets (RT) isn't necessarily as evil as it sounds, but there is always going to be a problem of people claiming a RT just in case they want it, since it won't be available later, and then never using it. This exhausts the supply of RT's earlier and effectively blocks someone else. If you could solve that issue it would partially alleviate the more serious guest concerns over this test.


Really, do you want them to add food and merchandise stores to the wait lines. Forget that I ever mentioned that hideous possibility. What a colossal CF.

Actually, I very much believe there is some potential in the idea of snack or shopping carts/shops within or alongside a standby queue. People have time to kill while waiting for an attraction, as opposed to the typical ride exit gift shop, when guests are rushing to the next ride. Obviously this is not appropriate for every attraction, but again, it is an interesting concept.
 

Mike S

Well-Known Member
Exactly, and the "calm down" crowd is too busy paying attention to people complaining to even realize how WDW is slowly being turned into a place they want you to shop and eat 90% of the time and maybe slip in a few rides when time permits. What's next, you can get an extra FP with a store purchase of $50 or more?
Wouldn't surprise me if they tried going back to the old ticket system. Of course in today's WDW a ride on Space Mountain would cost $50. Per person.
 

landauh

Active Member
I guess the biggest problem with this "TEST" is that is based on the notion posted here that if someone gets to the park after 5pm and all the paper return times have been distributed then that guest is not allowed to get in the queue. If that night is the guest's only night to have the advantage to ride Soarin' and is denied then that is a problem. And Disney should not be "TEST"-ing things that impacts the guest experience negatively. This queue was designed to hold a lot of people and it should be that guest's decision whether or not to wait in that line. I understand using this on a character meet and greet as the attraction isn't a ride but someone on Disney's payroll, subject to union restrictions, overtime restrictions, and just plain exhaustion. Where some can argue that Soarin' is suffering from exhaustion due to the condition of the film, there is no reason to try to conduct this test if that means guests being denied to board (if thats really what's happening or happened)

Based on your assumption only Entertainment CMs are being paid by Disney and Attractions CMs are there as volunteers and do not count.
 

DManRightHere

Well-Known Member
There is no line? So if I walked up at 8pm and all "return tickets" were distributed at 5pm, there is nowhere for me to go to ride soarin?
 

Oddysey

Well-Known Member
Based on your assumption only Entertainment CMs are being paid by Disney and Attractions CMs are there as volunteers and do not count.

No it is not because there are a finite number of actors who can play the Frozen characters, and CMs who run attractions are much larger in number and more easily interchangeable. Hence the actors having greater instances of overtime pay or exhaustion etc.
 

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