To clarify - if RTQ were mentioned on the the pre visit call when someone is denied das, and it's noted on the back end that the guest has a max wait time of xx minutes, and then I as guest knew anytime I went to a queue that had a wait greater than xx minutes, that the RTQ would be granted - I still have to go to the attraction CM at the queue and request. And. I still have predictability and ability to plan to accommodate the disability needs in other ways (as
@Gomer was kind enough to detail how planning the day is a big part of how families accommodate the needs as well).
that it is always at the discretion of a cast member, and knowing there are quotas and consequences for cast members going above it negatively impacts the ability for the family to plan and organize other accommodations throughout the day.