I was referring to your post about enclosed spaces and how the situations I described could also be problematic if disabled people with that problem looked at everything as "the sky is falling". I pointed out that we have enough challenges and don't go looking for "what ifs".
I have absolutely zero problem with this. If they tracked me, they would see that I am in the restroom a good chunk of my day. That many times, I walk from one restroom to the next. I actually welcome it because it seems that Disney thinks that everyone is lying so I am happy for them to actually see how few rides I go on and how much of their toilet paper that I am using. LOL
Why have 2 versions of DAS? The going up to the cast member is the older way that was annoying to both the guest and the cast member. I don't think that you are making the point that you think that you are making.
Correct, no one is saying that.
like what name? If you go the 'left field' route you can name it anything you want.. just like they pick parking lot names
The advantage to this system is you can change the program's features without risking needing name changes.. where the more something is named based on the feature, you create coupling.
Would the Alternate Queuing Program use the term disability? Seems like you’re just hiding the bad news.like what name? If you go the 'left field' route you can name it anything you want.. just like they pick parking lot names
They probably should have created an umbrella program name... and then named each type of accommodation system.
So you could have the 'Disney Attraction Accommodations Program' and under that you can have many different processes available... some may require screening to be able to to use, some maybe available upon request, some are just available self-service, etc. The 'Disney Attraction Accommodations Program' includes several accommodations options including:
- Alternate Queuing Program - a program to allow guests to request access to a ride w/o using the standard queues. Use is limited to specific criteria and pre-registration is required
- Queue Relief Option - a program to allow guests who may need to excuse themselves from a queue for a medical or family reason and do so without losing their place in line. Guests would return to the queue when the remainder of their party reaches a reunification point in the attraction's queue. Use is available to all guests and is facilitated by Cast Members at each attraction. No pre-registration is required
- Rider Switch Option - a program to allow guests to split their party when some members of the party are unable or unwilling to ride the attraction but need supervision. .. blah blah blah. Use is available to all guests and is facilitated by Cast Members at each attraction. No pre-registration is required
[etc etc etc]
The example above is not meant to be complete or inclusive.. but only to illustrate another way the information could be organized and presented... in a way that makes things look and feel like a unified system of accomodations... a common approach... that everyone is able to leverage... but acknowledge that some programs are limited in use or eligibility.
The word disabled is being liberally used and applied.like what name? If you go the 'left field' route you can name it anything you want.. just like they pick parking lot names
They probably should have created an umbrella program name... and then named each type of accommodation system.
So you could have the 'Disney Attraction Accommodations Program' and under that you can have many different processes available... some may require screening to be able to to use, some maybe available upon request, some are just available self-service, etc. The 'Disney Attraction Accommodations Program' includes several accommodations options including:
- Alternate Queuing Program - a program to allow guests to request access to a ride w/o using the standard queues. Use is limited to specific criteria and pre-registration is required
- Queue Relief Option - a program to allow guests who may need to excuse themselves from a queue for a medical or family reason and do so without losing their place in line. Guests would return to the queue when the remainder of their party reaches a reunification point in the attraction's queue. Use is available to all guests and is facilitated by Cast Members at each attraction. No pre-registration is required
- Rider Switch Option - a program to allow guests to split their party when some members of the party are unable or unwilling to ride the attraction but need supervision. .. blah blah blah. Use is available to all guests and is facilitated by Cast Members at each attraction. No pre-registration is required
[etc etc etc]
The example above is not meant to be complete or inclusive.. but only to illustrate another way the information could be organized and presented... in a way that makes things look and feel like a unified system of accomodations... a common approach... that everyone is able to leverage... but acknowledge that some programs are limited in use or eligibility.
Not in the name... the name is as I used 'Alternate Queuing Program'. Obviously when you talk about criteria and eligibility, etc you get into those kinds of details and pick your words wisely. But my point was more that my approach was different.
Oh I think taking the word “disability” out of the title and calling it the Disney Attraction Accommodations Program would get more people to look into it and find out about programs like rider switch and return to queue.Not in the name... the name is as I used 'Alternate Queuing Program'. Obviously when you talk about criteria and eligibility, etc you get into those kinds of details and pick your words wisely. But my point was more that my approach was different.
I have an inclusive program that embraces all kinds of needs... with labels that don't exclude people. I keep the exclusions to the implementation details. So people can fight over what specific items they can use... but they can't be fighting 'Disney is not providing accommodations!' or 'Disney is excluding the disabled!' -- No, they are providing accommodations, its someone fighting over WHICH accommodation they are being offered.
When Disney uses 'Disability Access Service' - and then very narrowly defines it to exclude many types of Disabilities... it's a self-created problem with labels and expectations that is just ripe for people to pick at the contradicitons.. when just the stupid name is fueling some of their fire. Instead, use a program defiintion that includes everyone, but filters at a lower level. Then people are fighting "I need the Alternate Queuing Access!!" - which doesn't sound as evil and exclusionary as "Disney is excluding valid disabilities from the disability service!"
I mean a large part of this is expectations and how you communicate with people. Choosing your language carefully is important to avoid creating unnecessary work and conflict. Using a label like "Disability Access Service" with such a broad term, that isn't inclusive to that broad term... is problematic. My example was just to illustrate how you can avoid those kinds of toe-jamming mistakes when you work through it fully.
None of this is about providing better access - but this is part of how you manage PR and customer expectations too. Set yourself up for failure.. and you usually reap your rewards
One wonders why Disney didn’t think of this on their own.
Any update to this?
“Self-defeating” is kind.Because they don't pay enough for good talent like me
Getting more people into the correct bucket is good for everyone. It's good for business, it's good for customers who find things they weren't aware of. If your problem is too much (proper) use breaks things - the system was flawed from the start.
Obviously much of what we are dealing with right now is transitionary trouble. Many will get through the change and settle back down. But I still think Disney's own designed systems are self-defeating and won't be good as is. So you're going to end up with upset disabled people, everyone else upset too because of uncertainties in queues ... and probably upset employees too.
Best part... the change is happening in the heat period of summer where everyone is cranky already. What could possibly go wrong?
That's similar to what I was pointing out earlier but probably much better said.
I may have missed it. What is your proposed solution?
Reported that it’s rotating colors of tags so that people can’t keep the tags on forever.
How much does that really cut down on abuse? If people were lying to get it before, wouldn’t they keep lying to get it on a different day/trip?
Oddly enough...in their 22 page accessibility planning guide, I believe they call it Accessing Attractions Queues Program.Oh I think taking the word “disability” out of the title and calling it the Disney Attraction Accommodations Program would get more people to look into it and find out about programs like rider switch and return to queue.
I think it would absolutely help getting the many people who didn’t know about rider switch in lines and using that service instead of skipping the ride. Probably do the same for older people who weren’t aware that Disney is fine with them getting into line and then leaving to use the bathroom.
One wonders why Disney didn’t think of this on their own.
It wasn't about them lying to get it, but about tags being given once and left on forever. Cast members moving strollers weren't checking the dates written on them. Rotating colors is a more visually easy thing for CMs to see if the wrong color tag for the week is on the stroller.
