photomatt
Well-Known Member
I don't think it's discriminatory to adjust wait times for people with DAS in order to lessen wait times for people with paid access to LL. The problem is that Disney is sending DAS guests through the LL, and that increases the wait times for people who paid to be there.? Disney already gave people wait times approximate to the same wait as others. To artificially inflate their wait times as some sort of discouragment of using DAS would be discriminatory.
The advantage of DAS is largely exactly what the accomodation provided.. the escape from the queue. The 'advantage' was that freedom could also be used to double dip. It's not good customer service to try to put customers in a 'time out' where they can't do anything... even if you think it's for some abuse prevention. That's a no-win situation.
Consider the steps in front of City Hall at the Magic Kingdom in WDW. If I can walk up the steps, I can be at the front entrance in a few seconds. If I can't walk up the steps, I have to use the ramp. The ramp requires more physical effort, requires me to travel a longer distance, and it takes more time, but it's still considered equal access because the ramp gets me inside the building.
There's no law that says Disney can't make people with DAS wait longer than people who paid to use the LL. There's no law that says Disney has to give DAS return times that are equal to the standby wait times. If there is a law, I have not been able to find it.