New DAS System at Walt Disney World 2024

[ConfettiCupcake]

I am in the camp that it’s probably too early to notice any meaningful change in wait times, but do we have any knowledge about what the breakdown generally is between people who pre register for DAS and people who do it in park? The online community can make it seem like everybody knows and pre registers online, but I wonder what percentage that group really represents of overall users.

Have there been any reports on the state of the LL queues themselves? How’s Genie+ availability relative to what it normally would be on a slower day? That should be where change appears most clearly. The wait times in generally are so tied to the actual crowd levels that it’s hard to credit a lack of DAS for anything, no?

 

[lazyboy97o]

Which is why we are going to keep this going for awhile.

That still isn’t enough data. At best you get correlation.

 

[Angel Ariel]

Disability access is increasing???? Isn’t that what this is all about, that DAS is decreasing?

I think Vegas may mean the rate of disability in the population is increasing, not access.

That said, I still don't see how criticizing parenting falls into that at all. Autism and developmental disabilities, which is what DAS is now ostensibly for, aren't a result of parenting choices.

 

[lazyboy97o]

The wait times are relevant, DAS was changed because it was causing line issues, tracking the next few months, while fewer and fewer people use DAS, should show a trend if it’s having an affect.

Only if you account for the other variables that impact wait times.

 

[LittleBuford]

Thank you for trying to bring some positivity to the table after that post, which was all kinds of nasty.

 

[Comped]

I may have some hope - just talked to a Redditor that has a bit worse vision (legally blind in the US), than I (not quite but still absolutely terrible), and they were able to get DAS without an issue besides having to wait a while to get a call with a CM. If that works, I may actually be good, without getting into technicalities over developmental disabilities. Would be a godsend.

 

[maemae74]

I may have some hope - just talked to a Redditor that has a bit worse vision (legally blind in the US), than I (not quite but still absolutely terrible), and they were able to get DAS without an issue besides having to wait a while to get a call with a CM. If that works, I may actually be good, without getting into technicalities over developmental disabilities. Would be a godsend.

As they should.

 

[Comped]

As they should.

Yep... Just wondered why Disney would make thing hullabaloo about it only being for developmental disabilities (and de facto autism) while we're slowly learning that's not the case...

 

[Minnesota disney fan]

Yes. The other one doesn't have a restriction on amount of use. But at least I was said only the person who needs to exit or wait outside +1 caregiver will get to do so(with an exception for 2 caregivers in a judgement based situation). The rest of the party, whether it 2 ppl or 10, will have to wait in standby and once the section of the party in standby gets to merge; they call the members of their party outside and those 2-3 ppl wait in the LL to meet up. That's the system given to CM's that can be offered by the greeter. It's 100% a longer wait than just going in standby, so it's designed to be used only for those who actually need it.

Rider swap is still there but is now for everyone to use if they want.

Exiting the attraction and getting to come back is not as well defined and aren't new systems. It's more just that you will have to come back in through the LL or just wait back in standby depending on how far into the line you were. Your party can wait before getting loaded or at merge for you. Or if yoy needto exit right before loading, you probably get to comeback through the exit if you communicate. Very similar to what already happens informally. Barely anyone does this option right now. It really is only when you need too. And they are betting that the number leaving and claiming emergency won't spike to a huge degree because it's wildly inconvenient. I.e, only for when you actually need to.

Thats what CM's were essentially told. And to be as helpful as possible. They were also assured that managers and leaders would be at their beck and call for the first few months to resolve complex situations.

Yes, but I still see a major problem with exiting the line and returning to your place. People get mad when you leave and try to get back to your group now. What happens when a lot of people with this pass do the same? I have seen people being blocked and called names before when returning. If the numbers are large then this might be a problem.
Are they really going to have enough CM's to escort the people back to their place in line? That's the only way I can see this work. Maybe I have the whole concept wrong, so please let me know if I'm worrying for nothing.

 

[Drdcm]

Yes, but I still see a major problem with exiting the line and returning to your place. People get mad when you leave and try to get back to your group now. What happens when a lot of people with this pass do the same? I have seen people being blocked and called names before when returning. If the numbers are large then this might be a problem.
Are they really going to have enough CM's to escort the people back to their place in line? That's the only way I can see this work. Maybe I have the whole concept wrong, so please let me know if I'm worrying for nothing.

I really can’t speak to the exit process. I’m pretty sure when you rejoin the line, you don’t rejoin the normal queue and walk through everyone. You would meet up with them at a designated meet up point. I keep suggesting they would potentially use the exit queue for it to allow for adequate space. This could also minimize the hypothesized hostility.

I have literally know idea how they plan to choose the meetup point, I just don’t see why exit queues couldn’t be utilized.

 

[peter11435]

I really can’t speak to the exit process. I’m pretty sure when you rejoin the line, you don’t rejoin the normal queue and walk through everyone. You would meet up with them at a designated meet up point. I keep suggesting they would potentially use the exit queue for it to allow for adequate space. This could also minimize the hypothesized hostility.

I have literally know idea how they plan to choose the meetup point, I just don’t see why exit queues couldn’t be utilized.

Many attractions don’t have exit queues.

 

[Drdcm]

Many attractions don’t have exit queues.

Ok so maybe attractions that do can use that

 

[peter11435]

Ok so maybe attractions that do can use that

In almost all cases they will send returning guests through the LL queue.

 

[Drdcm]

In almost all cases they will send returning guests through the LL queue.

Then why don’t you just say that?

 

[peter11435]

Then why don’t you just say that?

I just did

 

[Angel Ariel]

In almost all cases they will send returning guests through the LL queue.

How does this work in Disneyland, where Disneyland Park only has 13 attractions with a lightning lane? (More than 40 rides in the park). The exits are often the mobility user entrance with so many lines not being accessible, and already often busy (as there isn't much room in any of them for more than a party or two, esp in Fantasyland.

 

[SamusAranX]

I hope this isn’t true. But I’m getting more and more on my feed about people being denied and the cast member suggesting Genie +. Which is a bit of a murky grey area to wade in I would think.

I feel for this family

 

[ConfettiCupcake]

The biggest problem I agree with in that TikTok is the questionable ability to manoeuvre a wheelchair or other mobility device backwards out of line. If that poses a problem frequently, I think that’s what will need to be addressed first.

Other than that though, it seems like that child’s denial makes sense. Her issues waiting are bathroom related emergencies as well as heat. It sucks, because there will undoubtedly be cases like that one where emotionally, the child deserves a bone thrown to them. I have no doubt this will be one of many semi-viral denials where there’s a child involved with a condition or several conditions that have people questioning why Disney can’t just throw a bone to a child going through hardship. In a practical sense, they are giving the child the ability to get out and get back into line if a bathroom need arises, and given that most queues are indoor or shaded I imagine that they’re deferring to the CMs at the front of the ones that are not (or have lengthy outdoor portions when they’re longer) to deal on a case by case basis instead of the blanket ability to avoid the queue of the past.

I feel for the family, but it does sound like the new accommodations will do what they need them to do, just much less comfortably.

 

[Chi84]

I hope this isn’t true. But I’m getting more and more on my feed about people being denied and the cast member suggesting Genie +. Which is a bit of a murky grey area to wade in I would think.

I feel for this family

Genie+ is a product sold to everyone. If you don’t get your preferred accommodation, it’s available for purchase by disabled guests.

I doubt any CM is agreeing that the offered accommodation is insufficient and then suggesting Genie+.

 

[flynnibus]

The wait times are relevant, DAS was changed because it was causing line issues, tracking the next few months, while fewer and fewer people use DAS, should show a trend if it’s having an affect.

Except tracking them before the transition really completes and failing to compare to actual like to like references is just noise.

Week to week is not the comparison that tells you something… because there are other major influences… which is why the real matter is avg and peaks over many samples comparing to their historical peers (yr to yr on similar dates/windows).

Snapshots of MDE randomly at one point in the day is none of those things.