Genie+ is absolutely an issue! Many of the same in this thread who are commenting on how DAS is broken are the same who comment in the Genie+ thread about how that is broken as well. However when the vast majority of people in the LL’s are DAS users and not Genie+ users, DAS is a bigger issue than Genie+.
They’re not losing a lawsuit on this. From just the publicly available data we know that DAS was significantly impacting the guest experience for everyone else and “fundamentally altering” their business. Honestly, they could probably go further than they did here and still not lose. There’s not a ton of case law on ADA accommodations relative to theme parks and line skipping, but what little there is (including Disney’s previous GAC lawsuit) favors Disney.
And, again, Disney literally told people to do this. So it's frustrating to constantly read it being classified as evidence of abuse.
Making 92 percent of park goers scan into every attraction to prevent 8 percent of park goers from getting into a second attraction while waiting their virtual time cannot possibly be the answer.
Oh. Sorry!
It doesn’t have to be “abuse” for it to be unsustainable and for it to suck up the lion’s share of ride capacity.
I didn't indicate otherwise, and have said repeatedly in this thread I understand the need for changes.
The DAS user has to be present for the call. They don't have to do all the talking, the parent can do that, but they do need to see the child. And while they don't ask questions about a diagnosis, they do ask questions about what the child needs are. DD is not able to answer their questions, so they do allow me to answer for her. It's pretty clear to them when they see her on the video, however, that she can't answer their questions.
The point doesn’t change. Touch points back up every ride. Making 68 percent who don’t have DAS scan in to avoid abuse from the 32 percent who do is not workable (plus the increase in staff that would require the costs of which would necessarily be passed on to everyone else). Now, if Disney just wanted to make a “rule” that someone in a DAS virtual wait is not allowed to enter another attraction, along with the threat that “if caught” they would be trespassed, I suppose that could be workable. I don’t think they’re going to go in that direction though because there would be a lot of gray area between what is and isn’t allowed (ok to watch a show?), and the natural confusion would almost certainly make it very problematic to enforce.
Sounds like Disney needs to have another scanner at the exit of all rides so you can't book another ride till you scan out of the ride.
It’s a mix though. There’s some definite abuse. “I have IBS” when the person does not have IBS. There’s also probably some level of “soft abuse” from people who have conditions and are qualifying, but also are definitely using accommodations they don’t actually need. Finally there are the general systemic problems. These three things are not mutually exclusive.But it's very irksome to see use that Disney explicitly allowed and encouraged be referred to as abuse. If "it doesnt have to be "abuse" for it to be unsustainable," then it should be easy to stop referring to usage allowed and encouraged by Disney as abuse.
Then the parent has the child sit next to them. Nothing difficult about that.
Right now the video chat requires that the child be on the video chat as well. I don’t think that as many people are capable of lying like that in front of their children as you think.
And realistically speaking Disney doesn't want these people just hanging out in the walkways. They don't have the walkway space (or seating, since they've been removing benches for years). Especially at Disneyland where there's so much less walking space to begin with.
Not sure if it applies across the board but during our last video chat (more than a year ago) we were expected to have the individual needing the DAS on video as well as a picture was taken for the pass.
