Angel Ariel
Well-Known Member
Agreed. They're built to be accessible - in one direction, heading to the attraction. Not so much trying to leave the queue.The queues just aren't built for this kind of stuff...
Agreed. They're built to be accessible - in one direction, heading to the attraction. Not so much trying to leave the queue.The queues just aren't built for this kind of stuff...
What have you seen? The reports I've seen of flippancy/rudeness seem to center more around the applicant's desire for a bit of a therapy session. Lots of "the call didn't even last 5 minutes" or "I told them I had POTS/T1D/etc. and they 'shut down' and refused to do anything for me" and "they didn't let me get my whole story out [when it was clear they aren't eligible]".Unfortunately I've read quite a few reports in places where the recounting of what the CM said sounds flippant (or just rude). It's been enough reports from different people that it's concerning to me. I have empathy for these CMs, as I know this hasn't been an easy process - but just as it's not ok for a guest requesting DAS to go in with an attitude and assumptions about what will or won't happen, neither is it ok for a CM to do so.
CM’s should always take the time for guests and be able to answer questions.The reports I've seen of flippancy/rudeness seem to center more around the applicant's desire for a bit of a therapy session.
Not really.. there is nothing mandated about a discussion or access to information. It's simply that the person is to be included within the boundaries the law defines. The whole discussion thing a public accommodation is steered to make is to make sure the right accommodation is made if needed... not to ensure a patron they are ease with the options, etc.In this case, it is legally required that disabled guests are able to ask questions about how their disability will be accommodated and what options they have.
I believe you are wrong.There doesn't have to be a discussion of any kind at all. You have no legal right to that.
Why? Just saying the words “legally required” doesn’t make it so.I believe you are wrong.
Because I believe the ADA requires it. If you believe they don’t that’s fine - one day we will all find out when this goes to court! Haha.Why? Just saying the words “legally required” doesn’t make it so.
Laws aren’t a matter of belief. There’s nothing in the ADA that supports what you’re saying.Because I believe the ADA requires it. If you believe they don’t that’s fine - one day we will all find out when this goes to court! Haha.
And from a customer service perspective - I would expect them to answer questions and be patient - just like they are patient when I ask questions about what resorts are available.
I don't just 'believe' - I read the actual law, federal register, and guidelines. You're the one making the assertion it's in there... so point it out where it is if you want others to 'believe' along with youBecause I believe the ADA requires it. If you believe they don’t that’s fine - one day we will all find out when this goes to court! Haha.
I do as well - our interpretations differ. It’s fine.I don't just 'believe' - I read the actual law, federal register, and guidelines.
Well provide a cite and we'll see. Until then.. it's just .... 'opinion'I do as well - our interpretations differ. It’s fine.
But what provision in the ADA are you interpreting? Please cite the section and the wording.I do as well - our interpretations differ. It’s fine.
Either way we agree it’s good customer service - I hope that is the case!
Great it’s my opinion - again let’s agree that it’s good customer service - I’m not wanting to argue. Let’s find where we agreeWell provide a cite and we'll see. Until then.. it's just .... 'opinion'
Are they actually recorded? I haven't done one with the new use of zoom, and I don't recall being told in the past that the video call was being recorded. I do believe the t&c for the new interviews explicitly states that guests may not record the call - can Disney record if they're telling guests that it's prohibited?I’m surprised by all these accounts. These conversations are recorded, the CMs are accountable for what’s said (the recordings could pop up in a lawsuit) and the CMs have no particular reason to be so upset that they lapse into rudeness. Disney should try to avoid hiring such thin-skinned people. If that’s what’s happening.
I thought I read here that they were, but I think I was wrong. It wouldn’t be right to record calls that could contain sensitive information.Are they actually recorded? I haven't done one with the new use of zoom, and I don't recall being told in the past that the video call was being recorded. I do believe the t&c for the new interviews explicitly states that guests may not record the call - can Disney record if they're telling guests that it's prohibited?
(I truly don't know. I live in a one-party consent state, but that's only been a discussion I've been involved with in the context of parents being able to record IEP meetings without requiring consent from the district to do so - but once we start publicly recording in the meeting we can't prevent the district from also recording, and I believe I would also have to give the district a copy of my recording if they were unable to make their own once I started (assuming they asked for it)).
Fingers crossed it goes well.Im at my 30 day mark for our trip to Disneyland and plan to try getting DAS over the weekend.
Has there been many stories of those with Autistic Children getting refused DAS.
I’m fairly certain that’s been debunked. This is a copy of the wording, it is possible it was changed once they started the new system.I do believe the t&c for the new interviews explicitly states that guests may not record the call
I still wonder what people feel the right solution is. With 50,000 visitors a day, how can Disney accommodate every single person who believes they should have DAS, as well as lightning lane users, as well as standby guests, without making it a horrible experience for one or more of those groups?
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