TrainsOfDisney
Well-Known Member
I believe you are wrong.
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New DAS System at Walt Disney World 2024
- Thread starter AEfx
- Start date
Chi84
Premium Member
Why? Just saying the words “legally required” doesn’t make it so.
TrainsOfDisney
Well-Known Member
Because I believe the ADA requires it. If you believe they don’t that’s fine - one day we will all find out when this goes to court! Haha.
And from a customer service perspective - I would expect them to answer questions and be patient - just like they are patient when I ask questions about what resorts are available.
Chi84
Premium Member
Laws aren’t a matter of belief. There’s nothing in the ADA that supports what you’re saying.
flynnibus
Premium Member
I don't just 'believe' - I read the actual law, federal register, and guidelines. You're the one making the assertion it's in there... so point it out where it is if you want others to 'believe' along with you
Here's a hint - no one has to listen to a customer complain about the handicap parking spaces at your business if they don't want to. Nor does anyone have to negotiate anything with you period. The consequence is if the business fails to provide the experience required they open theselves up for lawsuits. Hence it's in THEIR BEST INTEREST to ensure they know the situation, but they aren't legally required to explain themselves to you.
TrainsOfDisney
Well-Known Member
I do as well - our interpretations differ. It’s fine.
Either way we agree it’s good customer service - I hope that is the case!
flynnibus
Premium Member
Well provide a cite and we'll see. Until then.. it's just .... 'opinion'
Chi84
Premium Member
But what provision in the ADA are you interpreting? Please cite the section and the wording.
TrainsOfDisney
Well-Known Member
Great it’s my opinion - again let’s agree that it’s good customer service - I’m not wanting to argue. Let’s find where we agree
Angel Ariel
Well-Known Member
Are they actually recorded? I haven't done one with the new use of zoom, and I don't recall being told in the past that the video call was being recorded. I do believe the t&c for the new interviews explicitly states that guests may not record the call - can Disney record if they're telling guests that it's prohibited?
(I truly don't know. I live in a one-party consent state, but that's only been a discussion I've been involved with in the context of parents being able to record IEP meetings without requiring consent from the district to do so - but once we start publicly recording in the meeting we can't prevent the district from also recording, and I believe I would also have to give the district a copy of my recording if they were unable to make their own once I started (assuming they asked for it)).
Chi84
Premium Member
I thought I read here that they were, but I think I was wrong. It wouldn’t be right to record calls that could contain sensitive information.
nickys
Premium Member
Fingers crossed it goes well.
Maybe write a few things down so you don’t get flustered. Why is waiting in line difficult? What do you do in other situations? How do you cope at the airport, for example?
“Because he has autism” is not going to get him DAS. Explaining his needs should.
nickys
Premium Member
I’m fairly certain that’s been debunked. This is a copy of the wording, it is possible it was changed once they started the new system.
The Disability Access Service (DAS) is intended to accommodate only Guests who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period of time. This service allows Guests to schedule a return time that is comparable to the current queue wait for the given attraction. To maximize the benefits of this service, Guests should plan ahead using available wait time data, ride locations, and attraction access
options to develop a tentative plan for their visit. This service does not provide immediate attraction access.
Terms and Conditions
• Your scheduled return time does not provide immediate access upon your return.
• You may not have more than one active attraction DAS return time at a time.
• Park and attraction hours are subject to change without notice.
• Attractions may close without notice.
• Not valid for admission to any Theme Park, experience, service or facility.
• All Guests must meet boarding requirements.
• The Guest for which DAS is being requested must be present during registration and experience the attraction when redeeming a DAS return time.
• When utilizing this service, it is possible to experience waits greater than the posted wait time.
• Your agreement to these Terms and Conditions is effective for as long as you have this service. • I understand that after an individualized discussion regarding my personal circumstances I may be offered DAS, alternative accommodations, or no accommodation at all. I agree that any lawsuit I may file, or participate in, challenging this decision, the individualized discussion, or the overall process itself, shall be conducted only on an individual basis and not as a plaintiff or class member in a purported class, consolidated
or representative action or proceeding. • The company reserves the right to change the Terms and Conditions of this service without notice, at which time you will need to accept the updated
Terms and Conditions. • By accepting DAS below, you acknowledge that the recipient of this service has a disability requiring the services of this program and you knowingly
and voluntarily agree to and accept the Terms and Conditions.
• This service is revocable, non-transferable, not for commercial use, void if altered and subject to change without notice. I acknowledge and understand that DAS provides valuable benefits intended solely for Guests (and their party) who, due to a developmental disability like autism or similar, are unable to wait in a conventional queue for an extended period of time and that if Disney later determines that any of the statements I made in the process of obtaining DAS services are not true, I will be permanently barred from entering the Walt Disney
World Resort and my previously-purchased annual passes, tickets and other park products and services will be forfeited and not refunded.
•
KDM31091
Well-Known Member
I still wonder what people feel the right solution is. With 50,000 visitors a day, how can Disney accommodate every single person who believes they should have DAS, as well as lightning lane users, as well as standby guests, without making it a horrible experience for one or more of those groups? There has to be some give on all sides. I’m okay waiting a little longer because of DAS or paid lightning lane users, but the DAS numbers were unsustainable before the changes.
No matter what, someone will be unhappy. If they’re too lenient it creates problems like before. If they’re too strict people are upset that they didn’t qualify, but it keeps the lines moving for everyone else. They just need to find the proper balance. There also are other accommodates besides just DAS. And ultimately, just like the rest of us, you have the option to buy Genie+. Yes it sucks to have to pay, but that’s true for everyone.
No matter what, someone will be unhappy. If they’re too lenient it creates problems like before. If they’re too strict people are upset that they didn’t qualify, but it keeps the lines moving for everyone else. They just need to find the proper balance. There also are other accommodates besides just DAS. And ultimately, just like the rest of us, you have the option to buy Genie+. Yes it sucks to have to pay, but that’s true for everyone.
Indy_UK
Well-Known Member
Building a lot more capacity will go along way
TrainsOfDisney
Well-Known Member
For a start, Disney should have modified the program by limiting the number of guests per party, and being a little more diligent in saying no to the full on liars who were truly abusing the system.
Evaluating from there would have been reasonable.
Angel Ariel
Well-Known Member
Part of the issue is how they now make suggestions for what people should do when they're denied DAS. I've read multiple reports of adults with IBS, for ex, being told by the CM on the call to wear a diaper. I appreciate the intent to help people being denied DAS figure out a way that they can still access Disney, but I can also see why people feel frustration/embarrassment/humiliation/anxiety, etc when a CM who knows very little about their disability and who isn't a medical professional is suggesting to wear a diaper. While it may be a valid suggestion, I can think of few adults, disabled or not, that would react well to what is essentially a complete stranger telling them to wear a diaper.
Dignity in the process matters, and it seems like there's an issue with consistency in that with this new accessibility team. I personally hope that it's primarily training issues and the CMs will learn and be more consistent in that dignity piece as this continues to roll out.
And how do you propose that Disney determine who the "full on liars" are? Medical documentation does nothing, since it is not only easily faked, but also it normally focuses on diagnosis rather than need.
Just because someone has a disability doesn't mean they need or are entitled to any accommodation, let alone a preferred accommodation.
KDM31091
Well-Known Member
But how do you tell that someone’s lying without misjudging that? I’m sure people knew exactly what to say to qualify
Agreed, but sadly Disney as a whole seems against that, preferring to replace and reskin and not add to the parks. Hopefully the Big Thunder project happens and is actually a substantial addition to the park