New DAS System at Walt Disney World 2024

[MagicHappens1971]

CMs have reportedly been instructed to no longer offer Genie+ as a possible solution to guests who have been denied DAS and instead to perplexingly suggest using the free version of Genie to plan around projected low wait times.

I would imagine this is because Disney doesn’t want people being denied DAS to have the perception that the changes to the DAS policy be because they want to make more money by selling G+.

 

[TrainsOfDisney]

CMs have reportedly been instructed to no longer offer Genie+ as a possible solution to guests who have been denied DAS

Yeah, suggesting an upsell to accommodate a disability was going to get them into legal trouble for sure.

 

[ConfettiCupcake]

Legally that makes sense, in practicality though that’s kind of frustrating if a guest is truly seeking advice as to what they can do to navigate without DAS even after their accommodation (speak to a CM at the attraction) is explained. Genie+ could legitimately be helpful advice to some of these people, especially when explained by a CM as to how they could use it specific to their situation, it’s unfortunate that just offering that as advice is sticky legally. Hopefully those folks do some googling post call.

 

[Fido Chuckwagon]

If I understood the thread, a DAS user would use DAS to get a return time to an attraction, then the secret Disney surveillance would track the DAS user (I am sure they actually do have this tech) to catch them actually standing in the queue of another attraction using the time before the return time that got from DAS - cheater found!

Then my thought is that Disney does not actually have to do that, they can stage a DAS cheater getting caught, everyone will be videoing on their phones, word would get around that they caught and trespassed the cheater and this may future real cheaters think twice about using DAS to cheat,

Who do you envision is doing this type of DAS cheating? You think the people who lie to get DAS, and now have a system where they can skip all lines, they just need to do something else while waiting, will nonetheless still wait in some lines? I can't imagine that is a thing that is happening.

Well it’s a fine day, at every park that isn’t DHS (and Pandora) guess everyone had the brilliant idea to do DHS today after it closed early yesterday. 12:50pm

View attachment 789855

MK looks incredible right now:

1. 7dmt 45 minutes!
2. HM 25 minutes;
3. Pan 40 minutes;
4. Jungle Cruise 40 minutes;
5. Space Mountain 40 minutes;
6. BTMRR 5 minutes;
7. Meet Mickey 20 minutes;
8. Pirates 20 minutes;
9. Buzz 20 minutes;

 

[Fido Chuckwagon]

I would imagine this is because Disney doesn’t want people being denied DAS to have the perception that the changes to the DAS policy be because they want to make more money by selling G+.

Based upon the complaining in this thread alone I'm sure that's the case.

 

[Chi84]

CMs have reportedly been instructed to no longer offer Genie+ as a possible solution to guests who have been denied DAS and instead to perplexingly suggest using the free version of Genie to plan around projected low wait times.

There’s no reason Disney can’t suggest Genie+ to someone who is denied DAS and isn’t satisfied with the offered alternate accommodation.

I suspect they’re tired of CMs getting yelled at by people who don’t know the difference between disability accommodations and a paid system available to all guests.

 

[Fido Chuckwagon]

it’s unfortunate that just offering that as advice is sticky legally.

I get it though. Again, just in this thread you've got posters encouraging other posters to spam the DOJ to complain about a theme park line-skip accommodation. Disney likely wants to avoid as many frivolous lawsuits as it can, those do waste time and resources.

 

[C33Mom]

CMs have reportedly been instructed to no longer offer Genie+ as a possible solution to guests who have been denied DAS and instead to perplexingly suggest using the free version of Genie to plan around projected low wait times.

Did Genie get better some time after launch and I missed it? I gave up on it years ago and am just assuming this is terrible advice.

 

[lazyboy97o]

I get it though. Again, just in this thread you've got posters encouraging other posters to spam the DOJ to complain about a theme park line-skip accommodation. Disney likely wants to avoid as many frivolous lawsuits as it can, those do waste time and resources.

Who encouraged spamming the DOJ?

 

[TrainsOfDisney]

Again, just in this thread you've got posters encouraging other posters to spam the DOJ to complain about a theme park line-skip accommodation.

That is not a correct statement. Making a valid complaint to the DOJ regarding ADA accommodations is not spam.

 

[C33Mom]

Who encouraged spamming the DOJ?

There have been a few people on various sights saying “file a complaint with the ADA”— which is functionally spamming the DOJ and asking them to enforce your (purported) civil rights to have DAS instead of waiting outside the line and meeting up with your party at/after the LL.

ETA: re @TrainsOfDisney — agree it wouldn’t be spamming/wasting resources if it was a legitimate, valid claim. Unclear if DAS denial could be valid in the first place, or if it is, how it wouldn’t be cured by providing AQR. “But not letting my able bodied friends and family skip the line with me” is not a valid ADA complaint.

 

[lazyboy97o]

There have been a few people on various sights saying “file a complaint with the ADA”— which is functionally spamming the DOJ and asking them to enforce your (purported) civil rights to have DAS instead of waiting outside the line and meeting up with your party at/after the LL.

Filing a complaint with the DOJ is one of the ways people have available to them to deal with a lack of accommodations. That is not in and of itself spamming, which would involved bulk submitting illegitimate complaints.

The claim was also that this happened in this thread, not on other sites.

 

[Disstevefan1]

Who do you envision is doing this type of DAS cheating? You think the people who lie to get DAS, and now have a system where they can skip all lines, they just need to do something else while waiting, will nonetheless still wait in some lines? I can't imagine that is a thing that is happening.

I actually don't see this happening, there was folks in the thread was wondering if Disney had the tech to catch these kinds of cheaters.

In my opinion, if a cheater was able to qualify for DAS, they would simply use DAS as is, its much better than Genie+ and its free!!

 

[TrainsOfDisney]

Unclear if DAS denial could be valid in the first place, or if it is, how it wouldn’t be cured by providing AQR.

The complaint is valid regardless. If I make an honest complaint about accessibility the complaint is valid and not spam regardless.

It’s up to the DOJ to look into the complaint and decide if it’s valid or not.

It’s certainly not up to anyone on a Disney message board to say it’s not valid and = spam.

 

[C33Mom]

Filing a complaint with the DOJ is one of the ways people have available to them to deal with a lack of accommodations. That is not in and of itself spamming, which would involved bulk submitting illegitimate complaints.

The claim was also that this happened in this thread, not on other sites.

Sure, but there has to be a lack of accommodations, not just a lack of the accommodations you prefer. There have been people on this thread encouraging others to “file a complaint with the ADA” over DAS denials with no legal basis.

 

[Fido Chuckwagon]

There have been a few people on various sights saying “file a complaint with the ADA”— which is functionally spamming the DOJ and asking them to enforce your (purported) civil rights to have DAS instead of waiting outside the line and meeting up with your party at/after the LL.

There was at least one poster multiple pages back who went further than this and posted the phone number for the DOJ Civil Rights Division Disability Rights Section encouraging others to call/email. I can't remember which poster it was anymore.

Edit: It looks like this may have been deleted by a moderator, (makes sense), so I won't comment on it further.

 

[Fido Chuckwagon]

The claim was also that this happened in this thread, not on other sites.

It did happen in this thread.

Edit: I can't find it anymore, it may have been one of the ones deleted by the mods which makes sense, so I won't comment on it further.

 

[lazyboy97o]

Sure, but there has to be a lack of accommodations, not just a lack of the accommodations you prefer. There have been people on this thread encouraging others to file a complaint with the ADA over DAS denials with no legal basis.

The whole reason the DOJ (there is no organization called the ADA) has an online form is so that they can look into situations and determine if there is any legal basis for action. You’re complaining that people are doing what the DOJ says to do if they feel proper accommodations were not provided.

 

[Angel Ariel]

I was specifically referencing the “legal advice” being given out by someone who didn’t even understand the ADA was legislation and not an agency.

That has already gone through a lengthy discussion at the time of that post and was worked out. Can we please not restart it?

 

[Purduevian]

Who do you envision is doing this type of DAS cheating? You think the people who lie to get DAS, and now have a system where they can skip all lines, they just need to do something else while waiting, will nonetheless still wait in some lines? I can't imagine that is a thing that is happening.

I mean I use G+ quite heavily (9 LL on the day quoted below) and still did 1 VQ(not through the ILL), 1 rope drop, 3 standby, and 2x on a single rider... I don't think I've heard anyone claiming 9+ das uses in a day. So yeah, if I was a cheater and got DAS and didn't pay for G+ I would probably at least do some standby lines. In fact, I probably skipped more lines that day would be possible with DAS and still I still waited in a few standby lines.

I should also mention my wife was ~6months preganant at the time so it's not like we were sprinting from attraction to attraction (no she didn't ride guardians, Everest, ToT, or RnRc with me)

Didn't quite hit all 4, but this past October I did the following:
Rope drop Remy, then rode Figment, Soarin(LL), Nemo, Guardians (VQ), fiesta tour, Frozen (LL), Festival booth lunch, SSE (LL)
Hopped to AK around 2:30 for Safari (LL), FotLK(LL), Navi (LL), Everest x2 (single rider)
Hopped to DHS for MMRR (LL), RnRC (LL), ToT (LL)
Hopped back to EPCOT for some late night food booths and Harmonious.

A lot can still be done and this was before the modify feature