xdan0920
Think for yourselfer
I'll be taking return tickets if they are offering them, and I will be dumping them right in the trash, and going back for seconds and thirds. Because I make points.
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New Be Our Guest lunch line procedure (Test?)
- Thread starter mm52200
- Start date
I'll be taking return tickets if they are offering them, and I will be dumping them right in the trash, and going back for seconds and thirds. Because I make points.
The same locals WDW thrives on come F&W and F&G time?
crispy
Well-Known Member
You do realize they don't take ADRs for lunch, right? I mean, that's kind of the point to this whole thread.
DL seems to do just fine with their locals making up 80% of their clientele.
CDavid
Well-Known Member
People who look on a trip to Walt Disney World as a vacation, as opposed to people who think of a Disney trip as something more complicated and which requires more planning than a space shuttle launch, that's who.
While it may suit your personal tastes, which is fine, you have to realize that most people do not want to plan their vacation down to the minute. The only reservation many guests make is the one at the hotel (and some don't even do that).
raven
Well-Known Member
Whoa, whoa, whoa! Locals have to pay as well for park entry, even if they do receive a discount. Don't be going all hostile on locals now. the "abuse" you are refering to is more than likely CM's. But park entry is a perk for them as well.
stevehousse
Well-Known Member
More people than u even think! U don't know how many times I check into a restaurant and there r people whining and complaining becaus they can't get in! I remember last year at the garden grill this one guy complaint and saying how he has te dining plan but can't eat at any restaurants because he didn't make any reservations! LOL
Plenty of places other than restaurants forecast for no-shows. That being said, what's stopping them from allowing a few groups to stand by just like the TS restaurants do?
jencor
Active Member
The only problem I have with this is if I am trying to get in and the guy next to me gets to wait and I do not, I will ask why does he get priority? I would like to see a system that is fair to all.
stevehousse
Well-Known Member
Exactly what I was gonna say...fast food or quick service places usually don't account or need to account for no shows like a table service does...
There's no such thing as 'fair'.
Imagine a busy TS restaurant that's booked fully. They might allow a walk-up to wait to see if something opens up, but they would never allow a line of people to do so because they know that they wouldn't be able to accommodate them. This hypothetical process would be no different.
It makes no difference if QS restaurants don't normally need such a process. QS restaurants normally don't have people queued up for an hour in the hot sun to get in, but this one does. Given that, some out of the box thinking is necessary to provide better service than people normally receive.
cw1982
Well-Known Member
Using clichés such as "life isn't fair" hardly makes an effective justification, in terms of customer service, for why two guests would be treated differently at the same restaurant.
Mike S
Well-Known Member
Sure there is. Everyone waits in the same line and waits their turn like everyone else. Sure no one likes to wait, but that's how the world works.
jencor
Active Member
And to think I am paying all this money and travel this distance so that I can be cheated. What I have been stressing is let us know the rules at least. Are they even telling people what we need to do or how many are getting there and finding it out afterwards. At least with the TS I know the rules, even if I do not like it. Here I do not know what the rules are and they seem to change. It starts to feel like the old playground mentality of "it's my ball and we will play the way I want to"
ford91exploder
Resident Curmudgeon
It's because reopening is a RISK F&B is unwilling to take what happens to my career/bonus if the reopening is not as successful as I predict. The greatest damage Iger/Staggs/Rasulo have done is demoralize a line management corps to the point where their overall posture is of a abused dog who cringes in the presence of their master(s).
The biggest problem a new management team which wants to compete with UNI will have are the shell shocked managers most of whom are now unable to take any independent action and can only follow 'the book'.
Customer Service and calculated risk taking are NOT rewarded in todays TWDC.
stevehousse
Well-Known Member
Not sure of where u live, but here in Chicago there are several extremely popular quick service restaurants and bakeries where people do que up and wait ovet an hour or more to get in and eat!
It is very realistic and to say people dont want to wait in line to get in isn't right. There wouldn't be a line to begin with if no one wanted to dine there. I understand that they were trying something new to see if they could help the line at all, but the way they did it just doesn't work for anyone, especially a hungry guest!
U betcha people here in Chicago would raise hell if u told them they had to swing by their favorite uber popular restaurant in the morning to get a ticket allowing them to have to come back 2,3,4 hours later to finally dine and u could absolutely positively not be allowed to wait in any line whatsoever to even attempt to get in. Could u imagine if ur local McDonald's tried that on u?!?
it's just an absurd concept! A fast pass ticket might work well for rides, but not for food in any way shape or form. And to not let people wait it out is even more bizarre...
It's just insane to keep going back and forth on this issue when everyone here but u seems to understand that this isn't good for anyone!
ford91exploder
Resident Curmudgeon
Try Bartley's Burger Cottage in Harvard Square at Lunch there is usually 20-45 minute line and dinner on Thur-Sat usually an hour. Yet people have waited for Bartleys Burgers for DECADES and its still popular.
If people want to wait in line for 30-40 minutes for a meal, then let them. Our first visit we waited maybe 30 minutes top - and we got in the line halfway down the hill to Gaston's. If the line was too long, we went elsewhere. No biggie.
So if you aren't "chosen" for the FP+ lunch (and the website has issues, trust me. I've gotten the email and not been able to make a reservation, not because of availability, but because the darn thing wasn't working correctly), you can no longer wait in line? Or you get a return time that conflicts with your other FP+? Which brilliant Disney exec came up with this bonehead idea?
Thanks to all those entitled, complaining guests who, god forbid, had to wait in line more than 30 seconds for something and let GS know about it. You are spoiling the experience for the rest of us.....
Adding a post script: Also thanks to all those parents (you know who you are) who have gone completely insane over Frozen and turned Rope Drop into a stampede and a M&G into a 4 hour wait, resulting in (1) a change to rope drop and (2) the potential elimination of standby lines.
So if you aren't "chosen" for the FP+ lunch (and the website has issues, trust me. I've gotten the email and not been able to make a reservation, not because of availability, but because the darn thing wasn't working correctly), you can no longer wait in line? Or you get a return time that conflicts with your other FP+? Which brilliant Disney exec came up with this bonehead idea?
Thanks to all those entitled, complaining guests who, god forbid, had to wait in line more than 30 seconds for something and let GS know about it. You are spoiling the experience for the rest of us.....
Adding a post script: Also thanks to all those parents (you know who you are) who have gone completely insane over Frozen and turned Rope Drop into a stampede and a M&G into a 4 hour wait, resulting in (1) a change to rope drop and (2) the potential elimination of standby lines.
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TRONorail12
Active Member
It's not a question about whether guests are willing to wait in line 30-60 mins. It's about eliminating the queue line down the bridge completely. BOG was always going to have FP from day one. However, imagineers and upper management would not budge on the topic of modifying the queue line for guests waiting outside. They didn't want an outside queue, but you can't build anything that will jeopardize the aesthetics of the castle that won't cost an additional several million dollars. Is everyone following still? Couple that with guest complaints of long lines for quick service food and standing out in the elements, and it's a no brainer, no more queue line. What's a cost effective way to remedy the situation? Program the website to offer more FP's distributed evenly through the day, and print out cards with return times for guests without FP reservation times. Now you can control the length of the line for any given day.
Not saying I agree or disagree with it. I'm just stating the facts.