I am going to get hit with tomatoes here but we won't go back to Riverside. We have 4 kids and requested and paid for an Alligator Bayou room that we did not get. By 7:00 PM our room was still not ready and DH and I were a tad irratieed and tired from travel and our time at DHS. We finally got a room in the back of Magnolia bend 3rd floor no where near an elevator. The CM was kind and gave us a night free for the Alligator Bayou rooms not open and gave us an extra rib for our DD 3 to sleep in, we also had a crib for our 1 year old baby. Two cribs were a tight fit and the rollaway bed would have been much better. Also no luggage cart to be found, DH and I lugged our luggage or 6 and our kids, one who was not yet walking to our room. That was a pain and had nevered happened at All Stars, we also have been able to check into All Stars before or by 3.
As we looked around the room more closely and it was covered in dust. Lamp shade, the sprinkler heads, top of furniture and omg the ceiling fan was horrid. We called for a dusting and vacuming while we walked around to see the place. Got back at 9:30 and no cleaning was done and our cribs were still not there. Two more phone calls and another hour later our cribs were there but we went to sleep in the dust, our kids didn't get to bed unil 10:45 that night from at supposed 3:00 checkin. Stopped by Front Desk to remind them about the dusting the next AM on our way to MK, I also showed them the dusty pictures I took. We came back for a nap around 2 and nothing was done, again stopped by Front Desk on way back MK to ask again and again was not done upon our return. Day 3 I still remained calm and polite when I told them how many times we had asked the CM seemed shocked. I then asked her for a dust rag to do it myself. She saw our check in issue with Alligator Bayou and comped us another night. By nap time that day our room was clean.
Like other have said Riverside very big, we drive to the parks and could not imagine the walks to and from the bus stops at the end of the of the day. Four very tired kids, a way far away elevator and stairs 3floors up got old by the 3rd night. Thoose Manisons are long and wide and we were smacking the middle far elevators or stairs. I needed to clean and sterilize bottles and breast pump pieces and had the 20min walk to the microwaves nightly (while traveling we use steam bags from Medela). By the 3rd night DH would drop me off and I would walk back to help him get the kids out of the car. I got smart and grabbed a clean towel to hold the scalding hot bag on my walk bak to save cool off time. DH couldn't get all kids out alone b/c two were asleep and we will not leave our children alone in a car, so I had to meet him or he would wait for me.
The resort is beautiful. The staff did make our issues right but the few square feet we gained fom the All Star we lost in crib space, the pull out bed would have been better.
The pool was fun andcute for the 2 hours we spent there, the hot tub was down on our pool day. Our one meal at the food court was good as well. We spend so much time at parks and then sleeping that we didn't eat there or swim more.
The next year we stayed in an All Star suite and it was WONDERFUL! Worth the extra dollars, we checked in at 12:00 with a 1st floor clse to parking lot room. We were happy as clams.
