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My Feelings on Holiday Crowds as a Cast Member
- Thread starter BigThunderMatt
- Start date
jhastings74
Well-Known Member
HAHAHA!.....nice one! Hadn't seen that one before. :lol:
Really? You do realize what the first "W" in "WDW" stands for, right? Unfortunately, WDW apparently agrees with you, now that traditions is basically a 15 minute presentation (exaggeration for the purpose of contrasting modern WDW against earlier WDW). So long as "Walt" is in "Walt Disney World," he deserves to be brought into the discussion.
Should all artists who have since passed away be left out of modern day discussions pertaining to their art? I thought that we valued the artistic vision more than that...
In a nutshell, Walt would probably not have suggested that his CMS lower themselves to the level of rude guests with a two-wrongs-make-a-right mentality. That's a sign of immaturity and lacking the experience to understand what other responses are more appropriate under the circumstances.
Of course I know what the W stands for.
I just think he would be appalled at the people and their attitudes that visit his parks nowadays.And I agree that he would never have suggested to his CMs to lower themselves to the rude guests level, but he also never had to deal with the downright mean and entitled attitude that all too many "guests" seem to have these days. In his day, guests behaved themselves and treated each other and the park with some respect.
Tomi-Rocket
Well-Known Member
I always hate to hear how people treat other people. I simply cannot imagine treating someone the way you describe, I have a lot of compassion and regard for all the CM's. There are definitely some jobs I don't think I could handle so I give credit where credit is due. Thank you for all you do for us!
Anyway, it is hard to believe how people will act/behave in front of their children. I have tried to instill in mine to treat all people respectfully, especially people who do jobs that most others wouldn't even consider. I have told them because someone is a janitor or a trashman doesn't mean they are better than them, they should be appreciative of the work they do. However, in this society that is becoming more and more "all about me" it's unfortunate that you will more likely see much more of this type of behavior rather than a decline. I just hope people who are considerate will take the time to show their appreciation, whether thru a simple, spoken "thank you" to the CM or thru an email or letter when they've received extraordinary (or even rather ordinary) service.
Again - Thank you to you and to ALL the CM's out there! You are appreciated more than you probably will ever know!! So this is for you -
:sohappy::sohappy::sohappy::sohappy::sohappy::sohappy:
Anyway, it is hard to believe how people will act/behave in front of their children. I have tried to instill in mine to treat all people respectfully, especially people who do jobs that most others wouldn't even consider. I have told them because someone is a janitor or a trashman doesn't mean they are better than them, they should be appreciative of the work they do. However, in this society that is becoming more and more "all about me" it's unfortunate that you will more likely see much more of this type of behavior rather than a decline. I just hope people who are considerate will take the time to show their appreciation, whether thru a simple, spoken "thank you" to the CM or thru an email or letter when they've received extraordinary (or even rather ordinary) service.
Again - Thank you to you and to ALL the CM's out there! You are appreciated more than you probably will ever know!! So this is for you -
:sohappy::sohappy::sohappy::sohappy::sohappy::sohappy:
Tink ッ
Member
Disney does a great job in their training there
I remember they were talking about how all the positions in WDW is very important. That the dishwashers is just as important as the servers in a restaurant for example. Because if there's no one there to clean the dishes, there's no clean dishes to serve food on and the server is unable to serve the guests.But unfortunately some people feels more important if they have the right job or something :brick:
bullsforthewin
New Member
Maybe i was not clear but to me when i say "calling them out" means that i tell them they are being extremely rude and that it is unwarranted and that if they do it again or continue with me i will have them escorted off property.
jayhawkmickey
Well-Known Member
Thank you cast members. You have all made our trips special and be assured we will thank as many of you in person at our next visit as we can. Keep up the great work.
Timekeeper
Well-Known Member
Minnie1976
Well-Known Member
We just returned from DW. The CM's we dealt with were wonderful. The bus drivers were always friendly and greeted us with a smile. My husband is on a scooter and I know how they are extra work for the bus drivers. I also remembered to say please and thank you to CM's and tell them to have a good day. It is important as a guest to make them feel good too. I found some guest who crossed our path had no regard for anyone else but themselves. They ran, jumped, waved their arms in the air with no regard for who was around them. I was walking and could have been run into many times if I hadn't been aware of my surroundings. :wave:
ddbowdoin
Well-Known Member
agreed.... I have seen people just say and do stupid things.
Clever Name
Well-Known Member
You don't have that authority. :wave:
bullsforthewin
New Member
I do...one little call to security and i could have anyone escorted off property :wave:
Clever Name
Well-Known Member
I know you wish that it worked that way, but it doesn't. Security will not remove someone for behavior that you might consider rude or argumentative.:wave:
bullsforthewin
New Member
Continue to believe whatever you want but i have done it many times...maybe at the parks you think they cant but they will. All i need to do is call security and tell my managers and they will have the guest removed. Perfect example was a guest that was screaming at a fellow concierge because it rained and ruined his day, i told him to calm down and when he continued to yell and be rude one little call got the man escorted off property...but hey continue to think you know what you are talking about and i will continue to speak the truth :wave:
Timekeeper
Well-Known Member
Clever Name is correct, but I'm also willing to believe that bullsforthewin may have had experiences with successfully having guests escorted off property (guests that fall within the "crossing the line" level of rudeness discussed below).
Security's decision (to remove a guest from property) is obviously made on case-by-case basis. There are a number of factors that go into their decision, but they do not automatically decide to remove a guest at the mere recommendation of a frustrated CM. For example, they will also consider the nature and severity of the CM's accusation as to what happened, the credibility of CM, and their own interaction with the accused guest upon responding to the call. A college aged kid drinking with his friends who continues to act argumentative and combative is more likely to get "walked out" than a middle aged parent visiting with his/her family who immediately admits that he/she was wrong and is apologetic - even though they both committed the same "rude" (but not illegal) act. It's always security's decision, not the decision of the CM who calls security.
As Clever Name suggested, what most people generally understand to be "rude behavior" will almost never lead to a guest being escorted off property. (If that were the case, we would all have experience witnessing guests being removed from property because we all have experience witnessing rude guests.) "Rude behavior" is a very vague term, though, and covers a very wide spectrum of behavior.
We might all agree that it's "rude" for a park guest to stop halfway down the isle in a theater, or use a flash in a no-flash-photography attraction, but those guests will be staying in the park. On the other end of the spectrum is behavior that "crosses the line," and is often not only "rude," but also "illegal." As example of this is behavior that leads to offensive contact between the guest and another guest or CM. ...and there's everything in between.
The point where bullsforthewin loses credibility is in stating that "I could have anyone escorted off property." That's simply not true (probably because it's an intended exaggeration of a point that he's trying to make).
The only scenario that explains why he believes this to be true is that he might have (for example) made 5 calls to security in 5 instances of when guests grossly crossed over the line, and those guests were walked out in each of those 5 instances. I suppose that could give someone the impression that "I could have anyone escorted off property." And I suppose that if someone stands 3 feet in front of a basketball hoop and makes 5 consecutive shots, they might truly believe that they could then "make any shot on the court"... Okay, maybe not. :brick: Regardless, when bullsforthewin states that "I could have anyone escorted off property," "anyone" includes everyone on this board, which I can safely assume we would all disagree with.
Lots of behavior is "rude," and if we label behavior as "rude," we are automatically attaching a negative label to that behavior. That's easy to do. But as Clever Name suggested, "rude" behavior - alone - is not sufficient (in most cases) to have a guest escorted off property. If a CM called security and only said to them "This guest was rude to me," security would respond, "You gotta give me a little bit more to go on here...", and probably holding back a chuckle. Security would need more details, which is why situations are handled on a case by case basis. Thus, the "rude" label is simply insufficient to suggest that a guest deserves to be removed. If that were the case, we would all be contacting security every 5 minutes each time we visit WDW in order to have "rude" guests removed.
Lastly, as a related side note, CMs are trained to specifically refrain from using "removed from the park" and "trespassed" as potential consequences when speaking with "rude" guests. CMs can remind guests of the conduct guidelines and inform them that security may be called to assist in any given matter (which basically alludes to a removal consequence), but CMs are not supposed to "threaten" guests with a "behave or you'll be removed from the park" type of remark (unless it's a security CM, because their presence would indicate a "last resort" attempt to bring the guest into compliance with appropriate conduct). Let me know if things have changed and it is now appropriate for CMs to make these "threats," because this policy is also followed at other theme parks, so it would be interesting if WDW now allows/recommends it.
Murphketeer
Member
Monty
Brilliant...and Canadian
- In the Parks
- No
I think you're being overly literal when you quote "I could have anyone escorted off property". My reading of the quote is a more reasonable one, that the poster could have anyone escorted off, based on the assumption that said "anyone" had clearly gone "beyond the line". Your extrapolation that the quote inferred that he could have everyone [any individual at all, regardless of circumstance] escorted out is entirely unrealistic.
Timekeeper
Well-Known Member
Exactly! :sohappy::sohappy::sohappy:
But his belief is still incorrect for the reasons stated above. :brick:
Edit: Extrapolation and inferences? Um, you did see the part of my post that stated "(probably because it's an intended exaggeration of a point that he's trying to make)," right? Good.