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My Disney Experience system status and outages watch

pjkdog

Well-Known Member
Are they lying or can nobody make changes to their ADRs?

Thank you for getting back to me with the additional information.

At this time, dining reservations cannot be cancelled or modified online; however, you may cancel or modify by phone by calling (407) 939-1947. We apologize for any inconvenience as we work to improve your future experience.

Thank you again for sharing your observations with us.
 

DisneyJoe

Well-Known Member
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Are they lying or can nobody make changes to their ADRs?

Thank you for getting back to me with the additional information.

At this time, dining reservations cannot be cancelled or modified online; however, you may cancel or modify by phone by calling (407) 939-1947. We apologize for any inconvenience as we work to improve your future experience.

Thank you again for sharing your observations with us.
Not lying
 

monothingie

Ridiculous Protector of the Status Quo
Premium Member
I hope you're happy with yourself @TheGuyThatMakesSwords, I blew the dust off of Visio so I could diagram this for you, look how great this diagram is! Keep in mind that this doesn't talk about APIs, reverse proxies, transparent forwarding, or static content caches all of which Disney is probably doing. If you're talking about the MDE app, erase web servers and write in APIs, the difference is just the protocol and authentication mechanisms.



Ok, so.. Whenever you go to a really big website like Disney, the page that you see in your browser has to be generated by something that looks like that picture. Yes, my diagram does look better than some server rooms.

For example..



How that works, well that's a topic for another day.

Anyway, so you've gone to the website or opened the app and now you want to go look up some information about your vacation. Great!

Let's say you want to look at your dining reservation, so you tap dining reservations.

We're going to assume you are already logged in, so MDE or your browser has a session cookie or some identifier that defines who you are.

The first thing the web application thread probably does is send a message to the bus asking about what queues are available for information about dining reservations.

Once it has a list, it picks one and sends a message to the queue of something like "Hey, send me the dining reservations for @TheGuyThatMakesSwords!, by the way I am (session id)"

The web application thread now stops work and waits for a return message from the bus.

An application server thread sees the message in the queue, reads it and it may or may not let the web application know that it's working on it.

Now it connects to the database that holds all of the dining reservations, and queries the list of dining reservations for @TheGuyThatMakesSwords.

When it has the data, it needs to create a message and send it back to the queue where the web server can find it, tagging it with with the same session id.

The web application thread wakes up when it sees the returned message, reads it, and sends you back the reservations that you have booked in the system.

Now, let's say that the application server that services that queue for whatever reason is down so it can't pick up the message, or it can't access the database, maybe it has so many requests that it can't handle any more so it's just really really slow causing the the web server thread to decide that it took too long so returns the website without the reservation.

Now let's say that you're refreshing the page 20 times a minute for the last 10 minutes so now there are potentially 200 requests in the queue for your dining reservations depending on how the session data is managed. Since the web server has a list of queues, sometimes it puts messages in a different one which is faster for whatever reason and you get results back.

Meanwhile you * 100,000 other people refreshing are causing that much more work for the backend.

Eventually those queues that were still responding fast stop responding fast.

..so what I'm trying to get at here is stop doing that please. :)
 

JohnD

Well-Known Member
It appears to be out now. The MDE menu disappears when going to the main website. At first I thought it was a network / security patch issue at work until I got home (now) and it's doing the same thing. And on Safari on my iPhone.
 
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Storm

Member
MDE hasnt been working on my iphone 6 since a good 2 weeks , it just crashes when it launches , tried reinstalling , never worked , cant do anything with it so uninstalled it. Sad. Called support last time to upgrade my disney tickets from non hopper to park hopper and she told me i had to use MDE to upgrade them which confuses me
 

TheDuke

Well-Known Member
This really is getting pathetic. About every other time I try to get a FP it's down. With all their millions you'd think they could keep a webpage online.
 
Same mydisneyexperience works fine on my computer but not on my iPhone6. (OK when booking fastpass on the computer I still got Olaf frequently but ultimately it worked)

I also tried reinstalling but no good
When we are at Disney I won’t be carrying my computer around! I don’t even plan on bringing it!
 

Qscout

Member
Can’t get my tickets to link on my disney experience. It says can’t link at this time, please wait.

They are will call tickets bought from official Disney site, and were bought over 4 days ago. I was hoping to book fast passes this week as we will be arriving in 60 days time. It can’t get tickets to link.

Is there an issue or do I just need to be more patient?

I do notice that I am often getting an error message or redirected from the mydisneyexperience.com
 

golfer2323

New Member
Has anyone ever had luck booking Fastapasses earlier than 60 days? I have a reservation booked from April 27th-May 4th, and yesterday I was able to book fast passes for the entire trip for everyone in my party. Was just messing around in MDE and the system let me book them. Had to click confirm a few times as I would get an error message every once in awhile but eventually it would go through and show as confirmed. 60 day window was Tuesday February 26th... is this a glitch in the system?
 

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j.piedrafite

New Member
Looks like it's down today. I've been trying since 7am and I've had spotty service, and entire stay isn't linked. I'm also on hold and at 7:03am was quoted a 60+ minute wait.
 

TheGuyThatMakesSwords

Well-Known Member
All our linked tickets, guests, hotel reservation and fast passes are not showing on my Disney experience - what is going on?!
This is the MAIN reason for printing out ALL RESERVATION NUMBERS, on paper, and taking that paper WITH you.

We do this in two steps:
  1. PRINT to PDF.
  2. SAVE the PDF on your Cell phone.
  3. PRINT the PDF on paper, and carry the paper.
You will now have all Reservation numbers, at all times. WHEN MDE goes down? You can quote RES NUMBERS to phone support. You can SHOW Res Numbers to Restaurants, Gate Guards, or anyone else that needs this data.

Now - if WDW has no access to their own Reservation numbers? That's really not your problem. Hope for the best - but PLAN for the worst :).
 

kes601

New Member
Seems to be down this morning. I can sometimes get logged in but says I have no plans or tickets. Am an annual pass member with several stays, ADRs, and FPs booked. Anybody else?
 

mhochman

Member
Seems to be down this morning. I can sometimes get logged in but says I have no plans or tickets. Am an annual pass member with several stays, ADRs, and FPs booked. Anybody else?
Me too. Found this forum to check. Trying to buy an AP for my daughter but she isn't showing up as a managed account. All my plans are missing.
 

Dory71

Active Member
Seems to be having issues this morning. I can select my FP but will not confirm. Both website and app are being wonky! I have never had so much trouble trying to book FPs.
 
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