microsoft dropping windows xp

coilback

Active Member
In my experience as an Entertainment Tech for Disney, they don't update ANYTHING, software or equipment wise, until they are pretty much forced to.

To elaborate on that point. I still have a scar on my forearm where a Par can (stage lighting) burned me because it fell apart as I was taking it down for the night after a Pirate/Princess party. That light was patched together a barely holding on...as I said, they won't update anything unless they are forced to...
 

englanddg

One Little Spark...
As a former CM at Disney and ex-Tech Support guy at Microsoft (and a few other companies that used a lot of Windows based products), I can maybe shed a bit of insight (but no actual first hand facts, heh)...

Prepare for boring tech explanation:

On the Microsoft end, Disney is more than likely using OEM licenses. If you ever had an OEM version of Windows and tried to call Microsoft for support you probably reached someone who worked in the same position I used to telling you to contact your computer's manufacturer for support. The reasoning is, Microsoft sells OEM licenses (in effect "copies" of the software - won't go into detail on that here) and the only major difference between that and a retail copy of the software is that the OEM "distributor" agrees to provide support rather than Microsoft. This technically saves Microsoft money in having to pay techs to deal with someone calling for support.

What this means on the Disney side is that a big company, such as Disney with their own IT department, doesn't need the tech support that Microsoft would provide. Therefore on that end, it doesn't affect them much. On top of that, obviously Microsoft wouldn't be providing updates and patches, but in all reality they've patched just about anything they can on that program (see, "polish a turd" reference), so it should be good for the foreseeable future. In my experience as an Entertainment Tech for Disney, they don't update ANYTHING, software or equipment wise, until they are pretty much forced to. So basically at some point, yes, it will be upgraded, but not anytime in the near future as most companies will milk everything they can out of a system before doing the expense (including potential hardware upgrades, training hours, etc) of switching to a new one.

Anyone still awake?

Can I say, as someone who has worked MS contracts larger than Disney, that MS has crappy tech support? Even paid?

There is no money is support, MS saw that early on.
 

PhotoDave219

Well-Known Member
Good, go to linux, better right off the bat.

Disney wont change anything until they are forced to. Just because it would 1 - make sense and 2 - save money in the long run, current management is not interested in long term savings/profit, theyre interested in here-and-now profit. That way everyone gets their bonuses.
 

englanddg

One Little Spark...
I don't mind any of that since I run most clients in a kiosk mode.

What bothers me is that they are so willing to shill the UI.

It's not that great a UI.
 

coilback

Active Member
Can I say, as someone who has worked MS contracts larger than Disney, that MS has crappy tech support? Even paid?

There is no money is support, MS saw that early on.

Yeah, MS tech support is for people who can't turn on their monitor without assistance. If you even have a basic knowledge of computers you know more than most of the techs I worked with. I was amazed that I knew as much as most of the level 3 techs there not even being an "IT Pro." I will say the perks were nice at the time there, though.
 

coilback

Active Member
Lots of companies run Linux on servers etc. No not a challenge unless you want to buy off the shelve software which Disney isn't likely to do any ways. Their computer systems should be very basic purpose built for the jobs they need to do, only challenge is making sure programs can "talk" to each other. I'll just say a person I know worked in a factory of a very large manufacturer and they still had robots, equipment that were still running DOS believe or not and that was two years ago. For systems with a specific purpose you don't need to upgrade all the time.

It's one thing to update a system in a small to decent sized company, but to update some place like the Disney Parks (and all the back end things) and as I stated above, retrain everyone from the CMs who run the registers to the IT guys who are going to work on it is a much bigger undertaking. It's not one of those, "just install it and go," sort of situations when you deal with scale that big. Training hours alone would rack up tons of cost. Long term - yeah, it would make sense, but let's not fool ourselves into believing that Disney thinks long term too much in the parks these days.
 

coilback

Active Member
BTW Bought a cheap laptop to stream video and play internet video on any TV I wanted, it came with WIN 8. What a pain in The a**. I have security concerns about WIN 8, you have to retrain yourself for the simplest of tasks. Example find the control panel, took me 15 minutes first time around. Stupid program has everything automated so it's always updating and doing something to slow it's self down. Non stop updates on Win 8.

You can still buy Win 7 on Dell computers etc.

I won't touch a Microsoft OS until it's been out a couple of years. I can't count one yet that didn't have issues (especially security issues) within the first couple of years of release. I'm good with 7 right now.
 

nyfrenchy

Active Member
Last year I saw one computer running a slideshow on one of the monitors inside the Conservation Station rebooting.... it was running Windows 98!
 

coilback

Active Member
I've said for years and it's why I have a problem with Win 8, keep the GUI simple, don't over complicate things. Of course idiot proof it. Never let programmers just do their own thing because they will build programs that make sense to themselves not non tech people. There should be no huge training for frontline people maybe an hour that should be it. Example a food cart, simple. Cash, credit, room charge, dining plan. Easy enough ring up a bill hit form of payment you're done. End of shift close out and daily close out should be made simple because they are simple functions. Everything else can be handled by programs back at central computers, inventory, ordering etc. Massive training is a sign of poor programing, period. I'm done with my rant I'm about to get on.

Training should be done in an hour? You obviously haven't worked for Disney...
 

coilback

Active Member
Last year I saw one computer running a slideshow on one of the monitors inside the Conservation Station rebooting.... it was running Windows 98!

Doesn't surprise me. I used to be a field tech for arcade games (my first job when I got back from working at Disney) and most of the arcade games were just a CPU running Windows 98 or XP.
 

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