v_misses_epcot
Member
Merlin said:Again, I'm sorry that happened to you. I can't say, however, that I agree with how you chose to handle it. While it didn't necessarily put you at that ignorant person's level, it brought you down a few notches in terms of professionalism. I'm glad, overall, that your manager backed you up, but I don't think it set a good example for her to back up the remark you made about stealing their valuables. I think that simply letting them know you spoke English probably would have put them in their place and still would have allowed you to be the bigger person because of it.
Yes, thank you for letting me know what sterotyping means. :brick:
You really expect me to think about professionalism when I'm being called a damn dirty mexican? They don't deserve my professionalism when it comes to scumbags like them. Believe me, if I had my way, I'd do far worse. But I don't. I can't believe you just expect us to act cool in a situation like that. Because you can only test someones patience out.
I have the feeling if someone was to let us have it like to the point where you want to hurt the guest, where he tells you off, spits on you, pushes you, you'd want us to still act cool and patient like and all professional about it.
I can't agree with you on that but I can agree that you can just ignore the smaller stuff. Or as they say, "Don't sweat the small stuff." Like if a customer just yells at you for no reason, I just smile and walk off. I don't even bother to make those people happy if they're not going to listen to me at all. I can talk my mouth off but at the end the customer won't be happy at all. So I've learnt to stay away from any type of person that looks angry >_>;; But if they're insulting me, I don't think so. Especially when they get all pushy. That I can't ignore. Yelling I can and someone also pointed out if you're on the phone you can just hang up. I love doing that.