MDE Down all morning 4/12/17

xdan0920

xdan0920

Think for yourselfer
Original Poster
allymonkey said:
And this is why I'm still "old school" and tuck a spreadsheet with all of my Flight #'s, Hotel Confirmation #'s, ADR and FP+ times on it in my backback when I travel. People laugh at me but it has come in handy.
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Smart. Wish we had done that.

Thanks to @peter11435 I was able to find a FP machine without a huge line to check our FP+.

We went to Guest Services at our hotel when we came back for afternoon break, we had an issue with Bell services to discuss as well, they set us up with a few extra FP to use later on tonight.

Maybe complaining to GS isn't the best use of time, but sometimes it's worth it.
 
peter11435

peter11435

Well-Known Member
xdan0920 said:
Smart. Wish we had done that.

Thanks to @peter11435 I was able to find a FP machine without a huge line to check our FP+.

We went to Guest Services at our hotel when we came back for afternoon break, we had an issue with Bell services to discuss as well, they set us up with a few extra FP to use later on tonight.

Maybe complaining to GS isn't the best use of time, but sometimes it's worth it.
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Glad I could help
 
rob0519

rob0519

Well-Known Member
GhostHost1000 said:
Disney has the ABSOLUTE WORST website availability of any company I have ever seen large or small.

In this day and age and with elastic cloud resource technology as well they need to plan and architect better. It's embarrassing and sad how bad it is. I don't know if the issue here is web server resources but when they have people flooding their sites for discounts or fp openings for new attractions etc they always crash and burn.

Magically pathetic
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Couldn't agree more. This system failed for 5 hours one day in April of 2016. I know, because it was the only day we had in the MK. So this is not an isolated Spring Break incident.

If the reported price tag of $2 billion for this system is correct, a number of consulting companies are laughing all the way to the bank. If you tell your customer that they have to rely on your technology to experience what they have already paid for, then that technology better work correctly 99.9 % of the time. If it doesn't, pro-rated refunds should be made to the registered credit card for the lost time.

Do you think Visa, MasterCard or Discover would stand for a 3 hour outage in prime time? No. There are safeguards and two, sometimes three levels of redundancy built into those systems. These companies due stress testing to make sure their systems do not fail from Thanksgiving to Christmas Eve. One would think Disney would stress test and build to the Spring Break demands.
 
xdan0920

xdan0920

Think for yourselfer
Original Poster
rob0519 said:
Couldn't agree more. This system failed for 5 hours one day in April of 2016. I know, because it was the only day we had in the MK. So this is not an isolated Spring Break incident.

If the reported price tag of $2 billion for this system is correct, a number of consulting companies are laughing all the way to the bank. If you tell your customer that they have to rely on your technology to experience what they have already paid for, then that technology better work correctly 99.9 % of the time. If it doesn't, pro-rated refunds should be made to the registered credit card for the lost time.

Do you think Visa, MasterCard or Discover would stand for a 3 hour outage in prime time? No. There are safeguards and two, sometimes three levels of redundancy built into those systems. These companies due stress testing to make sure their systems do not fail from Thanksgiving to Christmas Eve. One would think Disney would stress test and build to the Spring Break demands.
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Negative. You are just supposed to grin and bear it. That's what I've learned from this thread.
 
21stamps

21stamps

Well-Known Member
rob0519 said:
Couldn't agree more. This system failed for 5 hours one day in April of 2016. I know, because it was the only day we had in the MK. So this is not an isolated Spring Break incident.

If the reported price tag of $2 billion for this system is correct, a number of consulting companies are laughing all the way to the bank. If you tell your customer that they have to rely on your technology to experience what they have already paid for, then that technology better work correctly 99.9 % of the time. If it doesn't, pro-rated refunds should be made to the registered credit card for the lost time.

Do you think Visa, MasterCard or Discover would stand for a 3 hour outage in prime time? No. There are safeguards and two, sometimes three levels of redundancy built into those systems. These companies due stress testing to make sure their systems do not fail from Thanksgiving to Christmas Eve. One would think Disney would stress test and build to the Spring Break demands.
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Refunds to visitors? For what? For a couple of hours of a website/app being down?

So everything annoying in life should be monetarily compensated?
"We" have ZERO coping skills these days.
Bad things happen, annoying things happen, you're at a theme park.. do something else for an hour or so.. or maybe- gasp- stand in a line.

I can not imagine what you would have done on my last Epcot day.lol. Probably stood in line at guest services for multiple hours., to get your meal refunded and some other kind of credit- even if you ate the meal.

Come on now. No wonder Disney has to keep raising their prices.. they need to afford to pay back all the people who want compensation for everything.
 
Chef Mickey

Chef Mickey

Well-Known Member
xdan0920 said:
Negative. You are just supposed to grin and bear it. That's what I've learned from this thread.
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Visa/Mastercard are only payment processors. If their system is down, they literally don't do anything else.

At Disney, you have many other options while that is being worked out. I'm sure they didn't just close the doors to attractions and say, "Sorry, MDE is down so you can't ride Haunted Mansion."

If you're that upset, write Disney a letter. I wrote them a letter about the monsoon they had during the Halloween party and despite it being out of their control, they just refunded me the tickets despite attending the entire night (it cleared up later).
 
Laketravis

Laketravis

Well-Known Member
21stamps said:
Refunds to visitors? For what? For a couple of hours of a website/app being down?

So everything annoying in life should be monetarily compensated?
"We" have ZERO coping skills these days.
Bad things happen, annoying things happen, you're at a theme park.. do something else for an hour or so.. or maybe- gasp- stand in a line.

I can not imagine what you would have done on my last Epcot day.lol. Probably stood in line at guest services for multiple hours., to get your meal refunded and some other kind of credit- even if you ate the meal.

Come on now. No wonder Disney has to keep raising their prices.. they need to afford to pay back all the people who want compensation for everything.
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Is this the only place where you complain when something doesn't go your way?
 
rob0519

rob0519

Well-Known Member
21stamps said:
Refunds to visitors? For what? For a couple of hours of a website/app being down?

So everything annoying in life should be monetarily compensated?
"We" have ZERO coping skills these days.
Bad things happen, annoying things happen, you're at a theme park.. do something else for an hour or so.. or maybe- gasp- stand in a line.

I can not imagine what you would have done on my last Epcot day.lol. Probably stood in line at guest services for multiple hours., to get your meal refunded and some other kind of credit- even if you ate the meal.

Come on now. No wonder Disney has to keep raising their prices.. they need to afford to pay back all the people who want compensation for everything.
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If my Comcast service is out for 3 or 4 hours I receive a credit on my bill if I report it. Oh please. Disney is not raising prices to afford to pay people back for everything. Disney is raising prices due to their own skyrocketing costs and drive for higher profits.

In 20+ visits, I've never stood in any line to complain about anything at the resort. My time is worth way more than that.
 
xdan0920

xdan0920

Think for yourselfer
Original Poster
Chef Mickey said:
Visa/Mastercard are only payment processors. If their system is down, they literally don't do anything else.

At Disney, you have many other options while that is being worked out. I'm sure they didn't just close the doors to attractions and say, "Sorry, MDE is down so you can't ride Haunted Mansion."

If you're that upset, write Disney a letter. I wrote them a letter about the monsoon they had during the Halloween party and despite it being out of their control, they just refunded me the tickets despite attending the entire night (it cleared up later).
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Nah. I just let them know at the front desk of my resort. My time has value. Which is why this "minor" inconvenience was such a pita. Spring break crowds and crap tech do not mix well.

It worked out fine for me. But I'm not self centered enough to not realize that for hundreds even thousands of other guests, it may not have.

Dis forces you to rely on MDE. If MDE fails, that's a Dis problem, not a guest problem.
 
21stamps

21stamps

Well-Known Member
rob0519 said:
If my Comcast service is out for 3 or 4 hours I receive a credit on my bill if I report it. Oh please. Disney is not raising prices to afford to pay people back for everything. Disney is raising prices due to their own skyrocketing costs and drive for higher profits.

In 20+ visits, I've never stood in any line to complain about anything at the resort. My time is worth way more than that.
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I never knew you could get a credit on your cable bill for that. Direct TV should owe me a lot of back pay from the years that I had them.lol

I do think it's crazy that people would expect money to be compensated for a couple of hours of a tech glitch. I'm not downplaying the glitch, but I don't think it warrants refunds.
 
matt9112

matt9112

Well-Known Member
21stamps said:
I never knew you could get a credit on your cable bill for that. Direct TV should owe me a lot of back pay from the years that I had them.lol

I do think it's crazy that people would expect money to be compensated for a couple of hours of a tech glitch. I'm not downplaying the glitch, but I don't think it warrants refunds.
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Glitch or not an interruption in service should be compensated. And I also subscribe that my time has value....my hourly rate if I show up at your house has value. Even if I'm on vacation.
 
21stamps

21stamps

Well-Known Member
matt9112 said:
Glitch or not an interruption in service should be compensated. And I also subscribe that my time has value....my hourly rate if I show up at your house has value. Even if I'm on vacation.
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Ok, so going along with this. How much should people be compensated because an app wasn't working? Alternative methods were available, rides were not closed, Magic bands still worked.

Based on all of that..What would the appropriate sum of money be?

What about all of the people who took screenshots of their plans so knew what time their FP was? Do they get compensated too?
 
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Laketravis

Laketravis

Well-Known Member
21stamps said:
I didn't start threads, or stand in line, or call and listen to a Disney music loop on the phone, over the mishaps that I had at Disney. No. I ranted about them later.. I think I posted a photo on FB..and I was upset when they happened, of course. But, I moved on. I'm not going to punish myself or my kid bc of an error that we couldn't control. It stinks. I silently curse. We move on. And later on that day.. or maybe even the next day.. the good outweighs the bad to the point where the "bad" is no longer such a huge deal.
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Not to speak for the OP but I think they started the thread to inform others. It's "News" and he/she was on the ground. And wouldn't you know it, sounds like another poster helped him/her find an available kiosk with no line. And it also sounds like the OP deferred addressing the matter until they got back to the resort.

So I'm not sure what you are complaining about other than he/she didn't do it exactly the way you would?
 
Laketravis

Laketravis

Well-Known Member
21stamps said:
I realize that you enjoy following my posts :)

But I didn't come to complain, nor did I complain to about the OP. Which you may have read..if you read anything besides my most recent post.

I offered a suggestion- get in line while everyone is tied up at the kiosks and GS

And another suggestion to screenshot plans in the future.

I don't come to threads just to quote someone that I follow around. Thanks though :)
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Follow you? We are on a small WDW forum and you're like in every thread. I respond to maybe 1 out of every 400 of your incessant rants. It sure sounded like you were complaining about how "we" don't have any coping skills and ask for unwarranted refunds and credits and all sorts of other things.

My apologies if I missed your two minor suggestions buried somewhere in there.

Edit: I see you deleted your original post as you usually do after spewing such nonsense.
 
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rob0519

rob0519

Well-Known Member
21stamps said:
I never knew you could get a credit on your cable bill for that. Direct TV should owe me a lot of back pay from the years that I had them.lol

I do think it's crazy that people would expect money to be compensated for a couple of hours of a tech glitch. I'm not downplaying the glitch, but I don't think it warrants refunds.
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Ok, so maybe I need a sarcasm font. The refund thing may have been a bit of a stretch, but it could be done.

The point is when you force your customer to use your technology for the services you've purchased, that technology has to work 99.9% of the time or at least close. The systems to make that happen are available. It's obvious since this has occurred on consecutive Spring Break seasons that Disney chooses to not spend their money in that way.
 

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