MDE Down all morning 4/12/17

21stamps

21stamps

Well-Known Member
larryz said:
But to be fair, I'm not paying anywhere from $47 to $125 a day to go to work, and when everything goes down at work, I don't have to deal with a disappointed daughter or son.

So I can empathize with the large numbers of spring break guests whose morning was impacted by this breakdown. It's got to be like the worst day ever before FP.
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Maybe this is why I'm accused of a Pixie Duster, but here's my thoughts-

I completely empathize with them. However- it's not even 11am..how many people have used all of their FPs already? How many people are standing in line at kiosks and guest services demanding to be compensated for this "unmagical morning"? How many people are calling Disney?

While all of those people are busy with that- take advantage and go stand in line for something else while they are distracted- and not in line.

Something can totally stink.. but you can improvise and try to make the best of it. Getting upset while on vacation isn't worth it.
Rephrase- getting upset is understandable, moving past that and continuing with your day is the only way to really make a bad situation better.
 
King Panda 77

King Panda 77

Thank you sir. You were an inspiration.
Premium Member
21stamps said:
Nice! I obviously take way too many photos.. so my phone isn't off until it dies.lol. I do keep everything in the "notes" section of my phone, and screenshots of MDE like I mentioned.

Shout out to the Fuel Rod for saving me!
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For photo's
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For calls


Simples ;)


And @xdan0920 I will leave this thread here and wish you a great rest of the day and may you not encounter any scooter/bus issues today :)
 
GhostHost1000

GhostHost1000

Premium Member
Disney has the ABSOLUTE WORST website availability of any company I have ever seen large or small.

In this day and age and with elastic cloud resource technology as well they need to plan and architect better. It's embarrassing and sad how bad it is. I don't know if the issue here is web server resources but when they have people flooding their sites for discounts or fp openings for new attractions etc they always crash and burn.

Magically pathetic
 
D

DisneyJoe

Well-Known Member
GhostHost1000 said:
Disney has the ABSOLUTE WORST website availability of any company I have ever seen large or small.

In this day and age and with elastic cloud resource technology as well they need to plan and architect better. It's embarrassing and sad how bad it is. I don't know if the issue here is web server resources but when they have people flooding their sites for discounts or fp openings for new attractions etc they always crash and burn.

Magically pathetic
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Agree 200%. No testing, no redundancy, nothing like this should ever happen on a repeated basis like it does. How often does Amazon or ebay or others go down? If they do, for how long? Does Amazon crash on Black Friday or Cyber Monday? When Disney releases new promotions, the odds that their site will crash are high - and promotions are released a few times per year - why don't they learn and fix the issue?
 
xdan0920

xdan0920

Think for yourselfer
Original Poster
larandtra said:
And when my computer goes out at work because of an issue with software or my internet/cable at home goes out, or even my electricity. Heaven forbid. We should go back to Dot matrix printers, beepers, faxes, hand crank cars, wall mounted telephones, etc. It is technology and even the most reliable, most expensive systems have issues now and then. All it takes is on programming error or issue with an update. It happens. While inconvenient at times and also frustrating, it is part of life in EVERY industry, not just at WDW. The FP+ system works as it should and the ripple effect on things is still being worked on. But, dont just assume its only Disney who is going through issues like this. Breathe and enjoy the day. You are at WDW. Hard to feel sorry for someone complaining on a board while at MK when other people are at home working. Not sure how some of you ever enjoy a vacation. Complain about WDW when not there, complain when you are there. Geez.
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I'm having a wonderful time. Just reporting on an issue happening in the park. Sorry I offended your delicate sensibilities regarding a multinational company.
 
xdan0920

xdan0920

Think for yourselfer
Original Poster
AJH219 said:
Meh, move on with your day. Do something that doesn't require a fast pass. This isn't the end of the world...just a minor inconvenience. Mountain out of a mole hill as usual.
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You forgot to say IMO.

Lots of people were extremely inconvenienced. I was able to sort my FP out thanks to some help from a PM I received, but many many people don't have that help. And are even now standing in GS lines.

You may not think it's a big deal, but when Stand By lines are all over 30-40 minutes with many over an hour, losing access to your FP stinks.
 
HauntedPirate

HauntedPirate

Park nostalgist
Premium Member
DisneyJoe said:
Agree 200%. No testing, no redundancy, nothing like this should ever happen on a repeated basis like it does. How often does Amazon or ebay or others go down? If they do, for how long? Does Amazon crash on Black Friday or Cyber Monday? When Disney releases new promotions, the odds that their site will crash are high - and promotions are released a few times per year - why don't they learn and fix the issue?
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Because either they don't hire the people who know how to properly implement, test, and release HA systems, or they refuse to spend the money on adequate resources to ensure high uptimes.
 
xdan0920

xdan0920

Think for yourselfer
Original Poster
21stamps said:
Maybe this is why I'm accused of a Pixie Duster, but here's my thoughts-

I completely empathize with them. However- it's not even 11am..how many people have used all of their FPs already? How many people are standing in line at kiosks and guest services demanding to be compensated for this "unmagical morning"? How many people are calling Disney?

While all of those people are busy with that- take advantage and go stand in line for something else while they are distracted- and not in line.

Something can totally stink.. but you can improvise and try to make the best of it. Getting upset while on vacation isn't worth it.
Rephrase- getting upset is understandable, moving past that and continuing with your day is the only way to really make a bad situation better.
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You'll be happy to know I didn't see anyone curling into the fetal position and booking flights home. Everyone is attempting to get on with their day.
 
Glasgow

Glasgow

Well-Known Member
Obviously, anyone onsite at the time of any problem needs to move on and cut their losses but the main frustration for me is that they've basically forced everyone into using MDE if you want to make the best of your day, instead of actually expanding capacity in the parks to the point that you don't NEED to use some fancy scheduling tool to plan out your whole day. It's the ruse of the century. Hey, we're giving you this great technology to improve your experience!! Thank us!!! No, you're giving us an alternative that is cheaper than adding capacity to pull the wool over our eyes. We get 3 guaranteed attractions at the expense of foregoing all others that we would've ridden if it didn't exist at all.

For anyone at the parks, sorry to hear about the problems -- that stinks and should not happen. There SHOULD be a more suitable DR plan in place.
 
21stamps

21stamps

Well-Known Member
xdan0920 said:
You'll be happy to know I didn't see anyone curling into the fetal position and booking flights home. Everyone is attempting to get on with their day.
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You said in your previous post that people are still lined up at Guest Services. That's not getting on with their day- it's wasting it. What will it solve?
MDE going down for a few hours in the morning would be extremely frustrating, but standing in a long Guest Services line is self inflicted frustration.

I'm glad your family isn't in that line..have a wonderful rest of your day!
 
L

larandtra

Well-Known Member
So Ill ask this since we are blaming it all on the FP system and MDE. Last Friday when a ton of attractions all went down at once and were down for an extended period of time, I guess we should blame MDE for that as well? Space Mountain came back up first and guess what? The FP line was well over an hour. All I am saying is things happen. You adjust to it and move along with your day. But, blaming all of it on a web site going down is kind of silly when you think about it.
 
A

allymonkey

Active Member
Mr Ferret 88 said:
Yup FP and ADRs written down in my wallet. Phone is switched off and in the safe. I'm on holiday to spend time with my DW not on FB or here.
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And this is why I'm still "old school" and tuck a spreadsheet with all of my Flight #'s, Hotel Confirmation #'s, ADR and FP+ times on it in my backback when I travel. People laugh at me but it has come in handy.
 

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