Long time lurker, first time poster.
In 2019, I spent near two weeks between Disney and Universal with extended family. Given that I am the Floridian of the group, and have spent much time since early childhood in the parks (am in my 40s), I was basically appointed tour guide and planner.
This trip, more than any other, really hit home for me just how complex Disney has become. I distributed to everyone a spreadsheet that laid out FP and reservations for our entire trip. Then, the bottom portion, which was Universal was blank, because as we all know - there is nothing to plan except for a reservation at Mythos, which has never been a problem.
The collective from my extended family, was that they despised the Disney portion of the trip, and have stated they will never return. But are game for the more relaxed, free flowing atmosphere of Universal. Reflecting on the trip, it was easy to see their point of view.
I had hoped that Disney would take a page from Universal and recognize that the KISS principle would be best for customer satisfaction. Too much structure, for me, just kills the fun. I won't make a call until I try the new system. But the simple Universal approach is more and more appealing to me.