Lightning Lane at Walt Disney World

[disneygeek90]

I would love to know what convinced Disney to replace FP+ with the current system, and what those who made and approved the decision now think about it.

 

[LittleBuford]

In the short term, perhaps, but I’m sure they don’t want to deal with mounting complaints and dissatisfaction in the long term.

They would have done better to keep FP+ and start charging for it.

 

[TikibirdLand]

Where is the insult in his quote?

He is voicing an opinion that people are overstating the levels of stress involved in using an app. He is coordinating this to basic life decisions people make everyday. Are their some eggshell people that may honestly feel deciding on which Genie plus ride they want is too stressful? Sure, maybe. But that is more their subjective issues rather than objective complexity with the decisions you make at a theme park, or any consequences that come out of those decisions. In either case there was no insult I could see, just a difference of opinion on stress levels from park decisions

The the bolded text I replied to for reference. Earlier in this thread, Chi84 stated:

You can break it up into 50 component parts if you like, but you're still talking about juggling a dinner reservation and three fastpases. Heck, my brother-in-law managed and he's an idiot.

Both imply those that had to plan using FP+ are idiots.

 

[lazyboy97o]

In the short term, perhaps, but I’m sure they don’t want to deal with mounting complaints and dissatisfaction in the long term.

They would have done better to keep FP+ and start charging for it.

FastPass+ would have to have the same limited availability leading to the same complaints.

 

[LittleBuford]

FastPass+ would have to have the same limited availability leading to the same complaints.

More limited than it used to? If so, can you explain why? (I’m not being rhetorical.)

 

[LittleBuford]

Both imply those that had to plan using FP+ are idiots.

I think you misunderstood her meaning, which was that pretty much anyone, regardless of their intelligence, could work out how to use FP+.

 

[lazyboy97o]

More limited than it used to? If so, can you explain why? (I’m not being rhetorical.)

Genie+ is clearly not offering the same amount of reservations as FastPass+ offered. Virtual queue schemes require more instantaneous capacity be available outside the system the more people are making reservations. People need a physical space to occupy between their reservations. It’s the problem Volcano Bay had when it opened. The parks are still not running at full capacity, the rides are open but entertainment is still not available, shops and restaurants are still closed and running at reduced capacity. Offering more availability would just make crowding worse than it is now or was before.

 

[LittleBuford]

Genie+ is clearly not offering the same amount of reservations as FastPass+ offered.

Exactly. What I’m saying is that if Disney was intent on monetising their line-skipping system, I would have preferred them to reinstitute FP+ as it used to exist (same number of reservations, same ability to select and change times, etc.) but charge for it. Paying for something I used to enjoy for free would have been annoying, but not as annoying as the new system appears to be.

 

[lazyboy97o]

Exactly. What I’m saying is that if Disney was intent on monetising their line-skipping system, I would have preferred them to reinstitute FP+ as it used to exist (same number of reservations, same ability to select and change times, etc.) but charge for it.

Which would run right into the problem of the parks still running reduced operations. They can’t offer the same number of reservations.

 

[James Alucobond]

Exactly. What I’m saying is that if Disney was intent on monetising their line-skipping system, I would have preferred them to reinstitute FP+ as it used to exist (same number of reservations, same ability to select and change times, etc.) but charge for it.

He's saying they can't handle the same number of reservations that they used to even if they switch back to FastPass+ because their instantaneous capacity is greatly reduced. The offering would be severely diminished either way. Genie+ is preferable from an ops standpoint at the moment because they can't predict how and when their instantaneous capacity will increase. When will the international program be back? When will certain venues reopen? When will there be enough stock for shuttered stores? No one knows.

EDIT: Me so slow.

 

[LittleBuford]

Which would run right into the problem of the parks still running reduced operations. They can’t offer the same number of reservations.

Thank you for clarifying. I suppose I’m imagining a post-pandemic world in which operations are back to what they used to be.

 

[flynnibus]

You could spend years reading books about stamp collecting, or the art of bird watching. Just because there is interest in a subject, or material written about it, doesn’t mean the choices involved in it are “stressful.” It also doesn’t mean it is all that complex. Sure there are always tips and tricks to try and maximize utilizing any service. But it doesn’t mean that a functional understanding of the basic service and how it works is all that hard, or stressful.

Again, if it's just 3 FPs... How many schemes and iterations can you come up with to support all that content? It's not like someone is saying there are only 3 birds or 3 stamps in the world..

 

[lazyboy97o]

You could spend years reading books about stamp collecting, or the art of bird watching. Just because there is interest in a subject, or material written about it, doesn’t mean the choices involved in it are “stressful.” It also doesn’t mean it is all that complex. Sure there are always tips and tricks to try and maximize utilizing any service. But it doesn’t mean that a functional understanding of the basic service and how it works is all that hard, or stressful.

Some first page results searching “stressful” in the now Genie, Genie+ and My Disney Experience forum.

FastPass+ stressing me out...

I have not been to Disney World since 9/2005. We will be going again 9/2015. I was wondering how AWFUL it will be if I completely screw up my FastPass+ selections. It is really stressing me out. I keep trying to read as much as possible so when my 60 day window opens I will be prepared but...

forums.wdwmagic.com

FP help

So we will be taking our DD2 to WDW for the week of New Years, this is also our first trip as adults. We will spend 3 days in the park(s). My question(s) is should I go ahead and book my FP for what we know we would want her to experience from each park? Basically should we just pick 4-6...

forums.wdwmagic.com

Looking for some advice

We will be at the world from January 9th till the 15th. We will be having breakfast at 8:20 at Royal Akershus on the 11th. As of now park opens at 9. Trying to figure out best us of fastpass. We will want to do both Frozen Ever After and Soarin. We will have to do a rider swap on Soarin as...

forums.wdwmagic.com

Fastpass+ Stressing Me Out, I thought this was a vacation

So, I am thoroughly confused about all this Fastpass+ talk. Some parks have it, some don't, some have tiered levels, some don't. Pass limits and yadda, yadda, yadda. I thought this was supposed to be a vacation. Don't get me wrong, I know WDW is not what you would call a "relaxing"...

forums.wdwmagic.com

Complete newbie, completely overwhelmed

Our family is traveling to Florida for a family reunion and the NASCAR race over the 4th of July holiday. We have ONE day for WDW, and because I have 10 and 11 year old daughters, I determined Magic Kingdom is the best choice for us since we must see princesses. I had no idea you could book...

forums.wdwmagic.com

 

[LittleBuford]

He's saying they can't handle the same number of reservations that they used to even if they switch back to FastPass+ because their instantaneous capacity is greatly reduced. The offering would be severely diminished either way. Genie+ is preferable from an ops standpoint at the moment because they can't predict how and when their instantaneous capacity will increase. When will the international program be back? When will certain venues reopen? When will there be enough stock for shuttered stores? No one knows.

Yes, I understand now having read his follow-up. I still think a paid version of FP+ would be preferable even with less availability. Some of the limitations of the new system (not being able to change your time without cancelling an existing reservation, for example) sound awful.

 

[James Alucobond]

Yes, I understand now having read his follow-up. I still think a paid version of FP+ would be preferable even with less availability. Some of the limitations of the new system (not being able to change your time without cancelling an existing reservation, for example) sound awful.

Even if they have data showing it's preferred by guests, it's not practical right now because they can't project three months into the future. If they overestimate where they'll be in 90 days, they'll have to cancel reservations. If they underestimate and things do progressively get better, they'll still have to handle extra complaints during the initial booking window from folks unable to select decent attractions and likely don't have a fair or effective mechanism for communicating rolling releases of additional pass availability. They also potentially need a lot more staff for guest relations kiosks with FastPass because you're dealing with things Disney promised a long time ago. With Genie, they can react more nimbly to daily conditions, ride maintenance issues, public health concerns, staffing fluctuations, etc.

 

[DisneyHead123]

Where is the insult in his quote?

He is voicing an opinion that people are overstating the levels of stress involved in using an app. He is coordinating this to basic life decisions people make everyday. Are their some eggshell people that may honestly feel deciding on which Genie plus ride they want is too stressful? Sure, maybe. But that is more their subjective issues rather than objective complexity with the decisions you make at a theme park, or any consequences that come out of those decisions. In either case there was no insult I could see, just a difference of opinion on stress levels from park decisions

I don’t think it’s that using Genie at all is just too stressful to handle. I think it’s that it increases the chances of not being able to pre plan one’s Picture Perfect Day (TM).

I am a bit neurotic on such topics. I can poke fun at myself but it’s still kinda true, and there is some evidence that it’s true for a growing number of people.

Whether or not it’s insulting to call this fringe levels of snowflake-ness, I dunno. Either way though, just my opinion that Genie will not be as popular for the 45 and under set for this reason. Pre making one’s Instagram worthy experience is a big thing with people in this group who make enough money for Disney. A sad statement on society? Maybe. True? Personally, I think it is. Time will tell though.

 

[LittleBuford]

Even if they have data showing it's preferred by guests, it's not practical right now because they can't project three months into the future. If they overestimate where they'll be in 90 days, they'll have to cancel reservations. If they underestimate and things do progressively get better, they'll still have to handle extra complaints during the initial booking window from folks unable to select decent attractions and likely don't have a fair or effective mechanism for communicating rolling releases of additional pass availability. They also potentially need a lot more staff for guest relations kiosks with FastPass because you're dealing with things Disney promised a long time ago. With Genie, they can react more nimbly to daily conditions, ride maintenance issues, public health concerns, staffing fluctuations, etc.

In that case, I think a paid day-of version of FP+ (essentially MaxPass) would be the better option until things return to normal.

 

[lazyboy97o]

In that case, I think a paid day-of version of FP+ (essentially MaxPass) would be the better option until things return to normal.

Genie+ is essentially MaxPass.

 

[LittleBuford]

Genie+ is essentially MaxPass.

Yes, you’re right. I chose my words badly. I meant a system that works the same way as MaxPass in terms of when you can make your selections (on the same day once you enter the parks) but that offers the same functionality as FP+ (the ability to select and change times).

 

[lazyboy97o]

Yes, you’re right. I chose my words badly. I meant a system that works the same way as MaxPass in terms of when you can make your selections (on the same day once you enter the parks) but that offers the same functionality as FP+ (the ability to select and change times).

Selecting times runs into the problems of limited operations. They want people moving more in the now because it’s less idle time they cannot accommodate.