Just got back ... a few thoughts.

disneymom08

New Member
We just got back from our 7 day 6 night stay at Disney, my parents, my brother, his girlfriend, my husband and I and our 3 1/2 y/o daughter. We did the MYW package with the dining plan and park hopper tickets and stayed at the Grand Floridian. I have to start out by saying this was the best vacation I have ever taken and my husband who basically said he 'just didn't get it' when we were planning the trip was ready to schedule us for the bounceback deal that was offered before we checked out. We didn't take the offer as tempting as it was because basically who can afford to do Disney every 6 months? Anyway like everything life even the best things are not perfect so I thought I would share some experiences.

1) As much as I loved staying at the GF and the hotel itself with all the restaurants and shops, the rooms are not all that great. We booked adjoining rooms which by Disney standards means next to one another not what I thought which meant with a door connecting them. No those are connecting rooms. They were able to switch our rooms and retain the lagoon view upgrade but the view was not as good but worth the sacrifice. However the room they switched us to had a broken toilet. Every time you flushed it water came out of the bottom. It took 3 calls to the front desck to get someone out and then he said oh I can't fix this we need to call a plumber. No kidding! Two days later it was fixed for 1 day but then broke again but it wasn't worth the hassle so we just threw extra towels on the floor.

2) Can't say enough good things about the DDP. I felt like we really ate great and got our money's worth. My parents kept saying this is the best food we've ever eaten at Disney. I'm sure it was a better deal with the tip included but we still made out.

3) Pal Mickey - cute but I wouldn't shell out the $65 again. We thought we would get 'inside' tips - character sightings and short wait times - not so much. We would pass right by characters and he wouldn't say a thing.

4) Refillable mugs - way worth it. We got our mugs the first say $12 each. Coffee in the morning with a fill up of soda on the way to the park. A refill after nap time and one on the way in from the evening. Averaging 3-4 drinks a day for six days - a good deal.

5) The last night we were there was the Pirate and Princess party which we were not interested in going to so I didn't pay much attention to it. I had no idea this meant that the park closes early to everyone who didn't pay extra. I was so mad that Disney would close a park early and jip everyone who paid for the full day out of 2 hours. Which may not seem like a lot but my little girl got in the habit of taking 3 hour naps while we were there and we couldn't make it back in time to do anything after her nap with it closing at 7:00. So because it was our last day like complete suckers we shelled out the $250 for five out of the seven of us to go becasue my daughter had to ride rides one last time before we left. It was fun but I am a bit sore that we shelled out that much.

And my last and final note...

6) No Mickey! We never saw Mickey; not once even at the P&P party. A whole week and no Mickey. What gives?

Anyhow 7 days 6 nights, good food, no Mickey, a leaky toilet, $65 for a plain old talking doll and $250 extra for our last night of riding it's a Small World - It was still the BEST VACATION EVER. Disney see ya next year!
 

KingStefan

Well-Known Member
I just don't see how it's possible to miss Mickey. Every trip I've ever taken, I've seen him several times without even trying. The last trip was only three days and I saw him at least 4 times that I can think of. Possibly more than that!

I don't think I'd describe him as a "moving target". He's pretty stationary. You just need to know where he's going to be.

It can be hard with everything else there is to do to fit meeting Mickey into your schedule. And if you read an earlier post by the OP, they seemed to just have incredibly bad luck running into him! Oh, well, there's always next time!

I agree with others that have posted that the best way to see Mickey without a hassle is at character dining! No long lines, and he comes to visit your table! Chef Mickey's at the CR, Donanld's Safari Breakfast at the Tusker House in Harambe in Africa in AK, Garden Grill in the Land Pavillion at EP, and Mickey's Backyard BBQ at Fort Wilderness (doesn't visit tables at the BBQ - you have to wait on line at the dinner show breaks - but the lines are much shorter than in the parks).

Somebody mentioned 'Ohana before, but I don't think Mickey appears there anymore. You can ask at dining reservations to be sure.
 
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sissa216

Well-Known Member
I understand and agree with alot of your points, but I have to disagree with this one.

Checking park hours ahead of time is just part of a visit to ANY theme park:shrug:. Even when I make a day trip to go to Sea World in San Antonio, I check the park hours before I go.

I think calling people "disney snobs" because they think the OP should have been aware of park hours is going just a bit to far.

I'm a planner; I can't imagine going anywhere I'm unfamiliar with without doing excessive research ahead of time.
I'm going to Cleveland this December for 4 days, and I've already spent at least a few hours total gathering information on the area and things to do
 
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KingStefan

Well-Known Member
I understand and agree with alot of your points, but I have to disagree with this one.

Checking park hours ahead of time is just part of a visit to ANY theme park:shrug:. Even when I make a day trip to go to Sea World in San Antonio, I check the park hours before I go.

I think calling people "disney snobs" because they think the OP should have been aware of park hours is going just a bit to far.

Sorry, I meant no offense. But the fact is that most people who visit WDW do only a minimum amount of planning. Lots of people get taken by surprise by the early closing for special events. And to put ourselves above them somehow because we plan ahead more just isn't right IMO. Just because some people do less planning that we do, and they get caught by surprise and we don't doesn't give us the right to say we're better than they are, and that it's their own fault.

The fact that so many people get caught by surprise is an indication that (1) the average guest doesn't plan as much as some other people, and (2) there is an inherent problem in the system that, if it remains unfixed, will damage the good reputation of WDW for providing a high level of customer service.
 
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sissa216

Well-Known Member
Sorry, I meant no offense. But the fact is that most people who visit WDW do only a minimum amount of planning. Lots of people get taken by surprise by the early closing for special events. And to put ourselves above them somehow because we plan ahead more just isn't right IMO. Just because some people do less planning that we do, and they get caught by surprise and we don't doesn't give us the right to say we're better than they are, and that it's their own fault.

The fact that so many people get caught by surprise is an indication that (1) the average guest doesn't plan as much as some other people, and (2) there is an inherent problem in the system that, if it remains unfixed, will damage the good reputation of WDW for providing a high level of customer service.


I agree to an extent, but even before the parties became excessive, MK closed at 7 pm quite often during "slower" seasons, without a party or special event.
Would the same person be entitled to be angry then as well?
I think this is the case for many (not all) party nights; it isn't always a case of MK closing early, but closing at a typical time, and then offering an extended hours event.
 
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WildLodgeFan

New Member
But they don't do a good job about announcing the details to the ordinary visitor, like yourself. I presume that they don't want to make a big deal about advertising that the general public is getting fewer park hours for the same price. On those nights of the hard-ticket event, MK used to be open until at least 8, sometimes 9 or maybe even later. I think that WDW wants to strike a balance between getting the word out to increase attendance at the event, but not advertising the negative aspect of it too much to the ordinary guest. The result: people are going to continue to be uninformed and disappointed. It's not quite dishonesty and desception, but it approaches that fine line.

I'm just curious having read both threads, what would be your recommended plan to Disney on advertising the hard ticket events and park closing? I am reading everyone's complaints about this lack of advertisement, since park maps, signs, and PA announcments on transportation are not enough; that I would like to hear some suggestions on what else Disney should do.
 
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drew81

Well-Known Member
Mickey still appears at 'Ohana breakfast. Lilo, Stitch and Pluto are there as well.


They put Mickey everywhere for meet n greets. At Epcot he used to be in 4 spots(Mission Space, Visa, Character Spot and Garden Grill) MK he can be found in Toon Town. At Studios he can be found at Animation and at DAK he can be found at Camp Minnie-Mickey and sometimes in the Oasis. He is at character meals at Chef Mickey's, Garden Grill, Ohana and Donald's Safari Breakfast.
 
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cushion

New Member
hope this link works

hello..just thought i would share this video i took of the room we were upgraded to at the grand floridian a few weeks ago...it was incredible and i thought the resort was just lovely and i would recomend it to anyone...i know we were lucky to be upgraded to concierge level so this room might be different to normal ones..but having stayed at 4 resorts on this trip, the grand floridian came out on top for every detail...just my opinion..oh and if you listen you can hear the train tooting its horn from magic kingdom..

http://www.youtube.com/watch?v=6-S8alb1mGw
 
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masterv

New Member
Just because some people do less planning that we do, and they get caught by surprise and we don't doesn't give us the right to say we're better than they are, and that it's their own fault

But it IS their own fault. Sorry. It doesn't matter where I go (and I travel a lot for my job too) I ALWAYS plan attend. Proper Planning Pays Off. Even for one night trips I check the hotel and make sure they have Interent access, breakfast, etc. because you can't just assume they do. My wife tells me I ask way too many questions but she doesn't complain when I've saved us because of proper planning.

I'm going to SW Weekend at Hollywood Studios in a few weeks and I started planning that trip all the way back in December 2007.
 
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happymom52003

Active Member
Sorry, I meant no offense. But the fact is that most people who visit WDW do only a minimum amount of planning. Lots of people get taken by surprise by the early closing for special events. And to put ourselves above them somehow because we plan ahead more just isn't right IMO. Just because some people do less planning that we do, and they get caught by surprise and we don't doesn't give us the right to say we're better than they are, and that it's their own fault.

The fact that so many people get caught by surprise is an indication that (1) the average guest doesn't plan as much as some other people, and (2) there is an inherent problem in the system that, if it remains unfixed, will damage the good reputation of WDW for providing a high level of customer service.

I just do not see how telling someone they should have checked park hours is "putting themselves above" anyone else.

And maybe I missed something, but I do not recall anyone saying they were better than the OP because they plan ahead.:shrug:
No offense, but you seem to be doing quite a bit of exaggerating in some of your posts.

The ONLY reason people get caught off gaurd is because they did not check park hours. If it is not their own fault, then whose fault is it?

Even if you do no planning whatsoever for a trip to WDW and you just show up, it is still common sense to find out what time the parks open and close!

How on earth does someone not bothering to find out park hours have anything to do with disneys customer service?

I really am not trying to be rude....I am just having a very difficult time understanding your logic in all of this.:shrug:
 
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masterv

New Member
The ONLY reason people get caught off gaurd is because they did not check park hours. If it is not their own fault, then whose fault is it?

I really am not trying to be rude....I am just having a very difficult time understanding your logic in all of this.:shrug:

I don't get it either. It isn't Disney's fault if someone didn't plan ahead. They have the schedule listed waaaaaaay in advance. Right now they have Mickey's Merry Christmas Party already up on their website. So come December don't get mad when they "kick you out" because you didn't plan properly. Just pay the extra cash and enjoy the party. (Which is a very awesome party I might add)
 
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Nemo14

Well-Known Member
I have to agree. Especially with the internet now, there is absolutely no excuse for not knowing what the park hours are for each park each day. It only takes a few minutes to look things up and make plans accordingly. You have no one to blame but yourself if you don't bother to invest the time. I can't imagine spending that much money without doing a little research. If that makes me a Disney snob, then so be it.
 
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KingStefan

Well-Known Member
...
I really am not trying to be rude....I am just having a very difficult time understanding your logic in all of this.:shrug:

Suppose I'm a Disney exec in charge of planning communications regarding special events. I have a dilemma. I want to promote ticket sales to this event, but I want to minimize the bad publicity caused by shortening park hours. At the same time, I want to let people know that the park hours are different than what is likely expected, so that people aren't surprised.

The first and the second are at odds, as are the second and the third objectives.

Supppose ticket sales response is great (and it has been) and there is little impact on MYW tickets, daily tickets, etc. (which I think has been the case). Then I've accomplished objectives 1 and 2.

As far as the third objective, making sure people haven't been caught by surprise, it's of lesser immediate importance, because it doesn't affect short term income.

Now, if I have a fair number of people caught by surprise (make any judgement on them you want - they have no common sense - they didn't live up to their own responsibility - etc., etc., etc., it doesn't matter) I haven't accomplished my third objective. The main effect of that is that I have a group of people who are dissatisfied. They were caught by surprise, and they're not happy.

I want to minimize this effect, because WDW reputation of making each and every guest happy is on the line. Giving this up is giving up a piece of the patrimony of the company. And if you do that, you can have all the short-term income you want, the future worth of the company to the owners will be diminished in the long run.

The simple fact is, when you have unhappy customers, it is a customer service issue. As I have said, you can blame it on the customers, but that does not solve the problem.
 
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NewfieFan

Well-Known Member
I have to agree. Especially with the internet now, there is absolutely no excuse for not knowing what the park hours are for each park each day. It only takes a few minutes to look things up and make plans accordingly. You have no one to blame but yourself if you don't bother to invest the time. I can't imagine spending that much money without doing a little research. If that makes me a Disney snob, then so be it.

You know, I have to agree as well. I'm kind of on both sides of the fence, though... I feel bad for the guest who doesn't know and has to leave the MK earlier than planned but that being said I don't see how this is Disney's fault. I'm not supporting the parties (I think there are too many of them these days) but whether I like them or I don't doesn't change the fact that they exist and I have to plan around them! The calendar is always posted on disneyworld.com and it would blow my mind if you did not check that at least once before you planned/took your trip. Yes, I'll admit I'm one of the "crazy planners" but you don't have to be a crazy planner to get online and check the operating hours. Heck, you'll check the hours of the local Wal-mart before you make the journey, why wouldn't you research a very MAJOR aspect of your vacation!?!

But maybe I'm a Disney snob too...:shrug:
 
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wannab@dis

Well-Known Member
Now, if I have a fair number of people caught by surprise (make any judgement on them you want - they have no common sense - they didn't live up to their own responsibility - etc., etc., etc., it doesn't matter) I haven't accomplished my third objective. The main effect of that is that I have a group of people who are dissatisfied. They were caught by surprise, and they're not happy.
You've made this same analogy in two threads. And in both threads you've been asked a simple question that you have yet to answer.

What else should Disney do to effectively communicate the information to guests so as to not have some unknown percentage of people upset? :veryconfu

You have changed your posts from postulating that the cut hours are ripping people off to now saying lack of communication is a problem. It seems you have accepted the fact that the park would have closed within an hour or two on most nights of the hard ticket events. Now, please tell us what communication would you see as an effective deterrent to dissatisfied customers.
 
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Elonwy

Member
I am a big planner, too, so I somewhat agree with those of you who say that planning will give you all the information you need, however I was recently caught unaware on a trip (not to Disney) though and have learned a new lesson.

I booked a hotel with an indoor pool/hot tub/fitness area. When I made my reservation I confirmed that they did have a pool and asked for the pool hours so I would pack my bathing suit and plan for some swim time.

When I called a couple days before to confirm the details I asked "Is your pool area open?" and was told it was.

BUT...when I checked in and asked at the desk if there are towels at the pool or if I should bring one from the room the front desk agent told me that I couldn't use the pool.

I told her I called 2 days ago and the pool are was open she said "Yes, the area is open but we drained the pool in March and we're not filling it up again until July" :confused::brick:

So we have probably all learned some travel lessons by making a mistake once, try not to beat up on her too much for not knowing the park hours.

At least now I will ask "Is your pool open, filled with water and am I able to swim in it?" :)
 
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NewfieFan

Well-Known Member
I am a big planner, too, so I somewhat agree with those of you who say that planning will give you all the information you need, however I was recently caught unaware on a trip (not to Disney) though and have learned a new lesson.

I booked a hotel with an indoor pool/hot tub/fitness area. When I made my reservation I confirmed that they did have a pool and asked for the pool hours so I would pack my bathing suit and plan for some swim time.

When I called a couple days before to confirm the details I asked "Is your pool area open?" and was told it was.

BUT...when I checked in and asked at the desk if there are towels at the pool or if I should bring one from the room the front desk agent told me that I couldn't use the pool.

I told her I called 2 days ago and the pool are was open she said "Yes, the area is open but we drained the pool in March and we're not filling it up again until July" :confused::brick:

So we have probably all learned some travel lessons by making a mistake once, try not to beat up on her too much for not knowing the park hours.

At least now I will ask "Is your pool open, filled with water and am I able to swim in it?" :)

That example is a bit of an extreme, a little funny, but extreme. In this case, you did ask appropriate questions and did your research. You weren't given the full answer or the right answer. I mean really, who tells someone that there pool is open when it doesn't have any water in it!?!:brick:

I don't think anyone has "beat up" on the OP here. We're just saying that you can't blame Disney if you didn't check the hours (they don't keep them a secret) - they are available for everyone to see!
 
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Elonwy

Member
That example is a bit of an extreme, a little funny, but extreme. In this case, you did ask appropriate questions and did your research. You weren't given the full answer or the right answer. I mean really, who tells someone that there pool is open when it doesn't have any water in it!?!:brick:

I don't think anyone has "beat up" on the OP here. We're just saying that you can't blame Disney if you didn't check the hours (they don't keep them a secret) - they are available for everyone to see!

yeah...I don't really think she was "beat up" on by anyone (that might have been a bit extreme) but I figure that she's learned the lesson to PLAN PLAN PLAN before you go so you don't get into situations like this.

I just felt bad because she didn't see Mickey and didn't know the park hours but I agree that the information IS available, you just have to look for it.

I'm sure the next trip she'll be first in line for Mickey and have the park hours memorized (like the rest of us do!) :lol:
 
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NadieMasK2

Active Member
Peole who say "if you just did your planning properly, it wouldn't have been a problem" are being Disney snobs.

What in the world!:veryconfu

I would NEVER spend what you would spend staying a week at the GF and at the parks and not at least check the park hours to maximize your experience. It really has NOTHING to do with Disney specifically - when I make travel plans anywhere I do a little research first. This is not detailed down-to-the-minute planning, just park hours, which is why you're there in the first place, right? If I was going to drive to Cincinnati to go to Kings Island, I certainly would want to know their hours to plan the best day to go. It's not a problem if someone is surprised by the hours, but just says "Oh well, guess I should have checked before hand" and goes about their day, but when it becomes someone else's fault for not telling me, and all it took was a mouse click to find out, I get a little annoyed.
 
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NewfieFan

Well-Known Member
yeah...I don't really think she was "beat up" on by anyone (that might have been a bit extreme) but I figure that she's learned the lesson to PLAN PLAN PLAN before you go so you don't get into situations like this.

I just felt bad because she didn't see Mickey and didn't know the park hours but I agree that the information IS available, you just have to look for it.

I'm sure the next trip she'll be first in line for Mickey and have the park hours memorized (like the rest of us do!) :lol:

Oh, I feel bad for the OP and anybody else who doesn't realize too! If you read my earlier post in this thread, I do say I'm torn on the subject!

But this is what your first trip to Disney is all about... learning from your mistakes and then correcting them on the multiple trips there after...
 
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wvdisneyfamily

Well-Known Member
The website has hours on it six months ahead of time usually. I think that is a fair amount of time. It's as simple as printing out the hours. However, I do feel bad for the OP.
 
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