Janitors on Call with iPhones

[Bandini]

But there are much cheaper forms of communication other than buying a few thousand iPhones (like the radios they already have). I just suspect they want to keep tabs on where they are because many hide for their entire shift knowing that management doesn't check up on them.

OK, so they do have radios. I thought so.
So now they are going to implement sensors and iphones. But how is this going to increase the park cleanliness if they have some CM's who hide throughout their shift and do nothing? Also, how is this going to help the overworked CM's who are trying to do a good job?

 

[roj2323]

So I don't understand. If the Mk is micro-managed why do I see janitorial problems and why are CM's able to snooze during their shifts? Also, parades have been part of the MK since it opened, you'd think they'd be more efficient about dealing with them. No?

The MK cast are micro managed by CDS (cast deployment system). They are given a task by the computer and a set time to complete the task. Once the task is complete they go get another one.

The sleeping cast were at DHS.

You would think MK would be more efficient with parades but crowds have grown significantly in the last 45 years and Disney is slow to adapt.

 

[roj2323]

OK, so they do have radios. I thought so.
So now they are going to implement sensors and iphones. But how is this going to increase the park cleanliness if they have some CM's who hide throughout their shift and do nothing? Also, how is this going to help the overworked CM's who are trying to do a good job?

GPS tracking. Managers will be able to see who is moving and who is hiding back stage. Also rather than having to run back to a computer for a new assignment all the time that will be at their fingertips which will save them walking time.

 

[Bandini]

These are questions that we do not have any answers too. It never fails to amaze me how much we transfer responsibility to someone else. Lord forbid that we pick up after ourselves or others because we want a clean park. It is up to Disney to maintain something that they shouldn't even have to be concerned about if people were responsible. But, it's all Disney's fault. The ticket prices are not directly connected to custodial duties, but, they do charge more for admission. But, what actually does that admission price cover. Nowhere near enough to cover expenses even if you don't include custodial. So, what do they spend it on? Maintenance or hiring a group of surrogate mothers to pick up after us? Yes, they probably could be better at it. I don't know, because I, like everyone else, do not have access to the numbers of people that are employed or how they are scheduled or even how they can be expected to be in exactly the same spot at the time that the trash (apparently falling from the sky) got to the end location. In a perfect world it would be possible to never have a problem in that area, but, until we all do our part that isn't going to happen and it is grossly unfair to decide that the responsibility is all on Disney.

So you are saying that the ticket prices don't cover custodial services? Then where does the money for operational costs come from?
I'm sorry, but it is not my job to pick up after other guests, just as it's not my job to wash dishes at a restaurant, it is the business owner's responsibility. If the dishes aren't clean or if the bathrooms are dirty, the business owner better find a way to ramp up their services. But I personally don't think sensors and iphones without additional people is the solution.
Hey, somebody give Iger a johnny mop!

 

[Goofyernmost]

So you are saying that the ticket prices don't cover custodial services? Then where does the money for operational costs come from?
I'm sorry, but it is not my job to pick up after other guests, just as it's not my job to wash dishes at a restaurant, it is the business owner's responsibility. If the dishes aren't clean or if the bathrooms are dirty, the business owner better find a way to ramp up their services. But I personally don't think sensors and iphones without additional people is the solution.
Hey, somebody give Iger a johnny mop!

Seriously, without sales of merchandise, food (mostly food), hotels and the many other "additional charges" that they put on things there would be no WDW. Wake up and just try and understand economics. Try and understand that even though a billion dollars sounds like a lot of money to us, it doesn't mean that their expenses aren't two billion dollars does it? And please do not compare washing dishes in a restaurant with throwing trash on the ground, they don't even begin to be the same thing.

Since no one seem to want to read... I have said repeatedly that it is part of the function of the place to do what they can to keep it clean. I will say it again and until the cows come home that if we want it clean it is also our responsibility to try and keep it clean. If we want to be slobs then we will and should be treated like slobs. Now can we end this discussion that no one is bothering to read completely anyway. It is not our job to wash the dishes that are required to eat our food, however, to compare closer you would have to say that they are requiring that you bring your own toilet paper in. It is our job to put trash where it belongs, not to crap all over the bathroom fixtures, pee on the floor and generally throw paper towels wherever gravity takes them. We want something nice we need to do our part to keep it that way and not expect others to shovel the crap we leave behind.

 

[raven]

So you are saying that the ticket prices don't cover custodial services? Then where does the money for operational costs come from?
I'm sorry, but it is not my job to pick up after other guests, just as it's not my job to wash dishes at a restaurant, it is the business owner's responsibility. If the dishes aren't clean or if the bathrooms are dirty, the business owner better find a way to ramp up their services. But I personally don't think sensors and iphones without additional people is the solution.
Hey, somebody give Iger a johnny mop!

The solution would be to narrow the area that each custodial person is responsible for. Often they are spread out so far that it can take a while for them to get back to a certain area. This way they can do a rotation on a more timely basis.

 

[Bandini]

The MK cast are micro managed by CDS (cast deployment system). They are given a task by the computer and a set time to complete the task. Once the task is complete they go get another one.

The sleeping cast were at DHS.

You would think MK would be more efficient with parades but crowds have grown significantly in the last 45 years and Disney is slow to adapt.

Thanks for the clarification. I was wondering how micro managed CM's could snooze during their shifts

 

[Bandini]

The solution would be to narrow the area that each custodial person is responsible for. Often they are spread out so far that it can take a while for them to get back to a certain area. This way they can do a rotation on a more timely basis.

That makes a lot of sense. Do you think this would require more CM's or just improved management?

 

[drizgirl]

The MK cast are micro managed by CDS (cast deployment system). They are given a task by the computer and a set time to complete the task. Once the task is complete they go get another one.

The sleeping cast were at DHS.

You would think MK would be more efficient with parades but crowds have grown significantly in the last 45 years and Disney is slow to adapt.

Is "slow to adapt" some sort of code for "slow to open the purse strings and spend some of that additional revenue"?

 

[drizgirl]

Seriously, without sales of merchandise, food (mostly food), hotels and the many other "additional charges" that they put on things there would be no WDW. Wake up and just try and understand economics. Try and understand that even though a billion dollars sounds like a lot of money to us, it doesn't mean that their expenses aren't two billion dollars does it? And please do not compare washing dishes in a restaurant with throwing trash on the ground, they don't even begin to be the same thing.

Since no one seem to want to read... I have said repeatedly that it is part of the function of the place to do what they can to keep it clean. I will say it again and until the cows come home that if we want it clean it is also our responsibility to try and keep it clean. If we want to be slobs then we will and should be treated like slobs. Now can we end this discussion that no one is bothering to read completely anyway. It is not our job to wash the dishes that are required to eat our food, however, to compare closer you would have to say that they are requiring that you bring your own toilet paper in. It is our job to put trash where it belongs, not to crap all over the bathroom fixtures, pee on the floor and generally throw paper towels wherever gravity takes them. We want something nice we need to do our part to keep it that way and not expect others to shovel the crap we leave behind.

I'm perfectly willing, and do, do my part to clean up after myself and leave things the way I found them.

But if the guest before me chooses not to? What then?

 

[Bandini]

I'm perfectly willing, and do, do my part to clean up after myself and leave things the way I found them.

But if the guest before me chooses not to? What then?

Well I guess we should all be armed with disinfecting wipes, rubber gloves, large trash bags, and personal protective equipment before we enter the parks. That way we can keep the parks clean, since it is our responsibility!

 

[Andrew C]

Well I guess we should all be armed with disinfecting wipes, rubber gloves, large trash bags, and personal protective equipment before we enter the parks. That way we can keep the parks clean, since it is our responsibility!

sounds like a good idea to me...thanks for doing your part!

 

[wm49rs]

Well I guess we should all be armed with disinfecting wipes, rubber gloves, large trash bags, and personal protective equipment before we enter the parks. That way we can keep the parks clean, since it is our responsibility!

Thank god it doesn't take that much then....

 

[raven]

That makes a lot of sense. Do you think this would require more CM's or just improved management?

Improved management. Even a few of them have been caught by their own CMs sleeping on the job.

 

[roj2323]

Is "slow to adapt" some sort of code for "slow to open the purse strings and spend some of that additional revenue"?

no

 

[MACHA100]

Seems CMs are all too happy with this.

http://www.triplepundit.com/2016/11/gps-tracking-disney-world-causing-employee-angst/

 

[Disney.Mike]

Bottom line-
What's the worst that can happen?
The system doesn't work properly and it takes an extra 2 minutes to empty a trash can?

Or-
Best case- the system works great and everyone has a more pleasant experience, on vacation and on the job.


How many hours per week is "overworked"? Are they willing to make less money if new people are hired? Maybe switch to all part time employees so Disney doesn't have to pay benefits? Would that solution work?

I don't even need an answer, just asking you to think a little more broadly.

I think by overworked he means they think actually having to stay busy and productive during their shift means they are overworked.

 

[Disney.Mike]

maybe Disney should interface with the sheriffs department and actually have people fined the 250$ or 500$ or whatever it is in Florida for littering.

 

[Disney.Mike]

maybe Disney should interface with the sheriffs department and actually have people fined the 250$ or 500$ or whatever it is in Florida for littering.

 

[disney4life2008]

This has FLSA written all over it (well in some form).