Say what you will, I don't think it's apples to oranges at all. Apple charges what consumers let them, and when you have people lining up overnight to buy the iPad3 when they currently own a perfectly good iPad2, that speaks loudly to catering to your consumer and building a strong brand image
It means nothing more than you've created extreme demand for the product. Do you feel the same way about Activision or another company because people line overnight to buy the latest Call of Duty game?
Apple does not actively seek to improve stockholder value yet they continue to do so month to month
I'm sorry dude.. put down the kool aid. They very much are focused on fiscal performance and at the cost of the customer.
What customer LIKES being FORCED to use iTunes for something? Not having 'the best experience with iTunes..' but being FORCED to use it? What customer likes that apple's latest ebook creator tool REQUIRES the product only be sold via iTunes? What customer likes that apple's DRM has be kept to apple only? What customer likes when Apple makes content deals that are exclusive only to apple?
Making a product you believe the customer will want - and being successful at it has NOTHING to do with putting the customer first as a corporate policy/strategy. Not compromising UX for cost are product strategies.. not corporate well being or behavior benchmarks. Doing things like intentionally creating vendor lock-in, squashing competition with legal suits, creating license terms that forbid distribution through competitors, restricting use of external media, failure to license technologies - THESE are corporate strategies focused on putting APPLE'S pockets first and proactively preventing competition or raising the tide for all ships.
Apple doesn't introduce stuff and bring the market forward.. they move their products forward and then actively try to beat back anyone who follows. They don't give customers choice nor intend to improve the community as a whole to benefit customers. They want to control all content and force you to buy through them.. so they can take their 30% cut as a distributor.
As a customer, why can't you watch whatever you want on Apple TV? Because that customer choice would bypass Apple's pockets. So apple constricts you, and people have to hack it to open up the content sources.
And in a sense Disney had absolutely no problem squashing competition in any of it's markets either...form, process, and care always seemed to win out.
No - very different world. Disney isn't out trying to tell Coke you can't sell coke products to Six Flags. Disney isn't out trying to sue other companies into the ground for starting their own theme park. Disney isn't trying to make their highways one-way only to prevent customers from going out to International Drive.
They aren't alike at all.
The focus here is that you absolutely do not have to simply follow the course of answering every beck and call of the Shareholders to increase their value. Simply focus on what you're good at.
And one should realize that customer demand does not mean 'customer focused' - it means product success.