I got a free night for complining about Pop Warner

[rsoxguy]

I have no love for these groups but you can't shut them all out. The way Disney looks at it is say you are a family of four. You are paying for 4 people these groups could have 100 people. Why turn away 100 people just to make 4 happy?

If you will look at my first post, you will see that I stated that correction rather than banning would be a proper step. They should speak to the groups and their leaders at the time an offense is committed, and tell them to stop the improper behavior. I never mentioned banning them at all. You and I are in agreement on this point.

 

[Figment632]

If you will look at my first post, you will see that I stated that correction rather than banning would be a proper step. They should speak to the groups and their leaders at the time an offense is committed, and tell them to stop the improper behavior. I never mentioned banning them at all. You and I are in agreement on this point.

Yes I guess we are :wave:

 

[rsoxguy]

Yes I guess we are :wave:

:wave:

 

[Master Yoda]

Disney is a business and just like mine I don't turn away money. If it is that bad Disney should throw them out, take down the individual peoples names and not allow those people to return. There is a no fly list so there should be and im sure there is a banned list. If it is that terrible don't go that time of year.

Why does everyone feel they deserve a handout?

There is a difference between compensation and a handout. You seem to want to intermingle the two.

A handout is something given for no reason whatsoever.

Compensation is reparation.

Disney knows that these groups cause problems for other guests diminishing the value of a vacation that they have purchased. Compensation is given for that diminished quality.

 

[NewfieFan]

Nobody in this thread is looking for a handout!

I think Disney is responsible b/c they don't deal with the behavior! Security needs to be brought in to deal with some of it at the wee hours of the night. Some (not all) of these groups are breaking rules... laws even! Disney is turning a blind eye to a lot of it.

If I went to a shopping mall and a bunch of kids were running past me (almost knocking over my children), cutting in line while I was buying something, etc. It wouldn't be long before I was complaining to the management and customer service of that mall. We expect certain behaviors in public places and we expect these public places to have the security and staff to deal with any issues. How is Disney any different? It is a public place (that we've all paid money to access) and it should have the resources and staff to deal with "these" groups.

 

[Figment632]

There is a difference between compensation and a handout. You seem to want to intermingle the two.

A handout is something given for no reason whatsoever.

Compensation is reparation.

Disney knows that these groups cause problems for other guests diminishing the value of a vacation that they have purchased. Compensation is given for that diminished quality.

Like I said a family of four complains but they only are paying for for tickets. These groups could be paying for 100. Why should Disney turn away 100 when not all 100 are acting badly to make 4 happy?

 

[Figment632]

Nobody in this thread is looking for a handout!

I think Disney is responsible b/c they don't deal with the behavior! Security needs to be brought in to deal with some of it at the wee hours of the night. Some (not all) of these groups are breaking rules... laws even! Disney is turning a blind eye to a lot of it.

If I went to a shopping mall and a bunch of kids were running past me (almost knocking over my children), cutting in line while I was buying something, etc. It wouldn't be long before I was complaining to the management and customer service of that mall. We expect certain behaviors in public places and we expect these public places to have the security and staff to deal with any issues. How is Disney any different? It is a public place (that we've all paid money to access) and it should have the resources and staff to deal with "these" groups.

I agree with you Security should deal with the trouble makers but I don't think Disney should give out anything free because of it.

 

[NewfieFan]

I agree with you Security should deal with the trouble makers but I don't think Disney should give out anything free because of it.

I think Disney should compensate (not "give out" - there's a difference) b/c they haven't held up their end. Disney SHOULD have adequate security, staff, resources, etc. to deal with these large groups (if they love their business)!

I personally haven't had many issues... not enough to even complain about it! But if and when it ever did happen and Disney didn't deal with the issue I would be expecting compensation for their problem that they choose not to handle!

 

[Figment632]

I think Disney should compensate (not "give out" - there's a difference) b/c they haven't held up their end. Disney SHOULD have adequate security, staff, resources, etc. to deal with these large groups (if they love their business)!

I personally haven't had many issues... not enough to even complain about it! But if and when it ever did happen and Disney didn't deal with the issue I would be expecting compensation for their problem that they choose not to handle!

How do we know Disney isn't doing thier end? You know for a fact that none of these people have been kicked out or banned? Disney should compensate for bad GS not rude guests. 90% of guests I encounter are rude but I don't try to get free stuff from Disney because of it.

 

[captainkidd]

How do we know Disney isn't doing thier end? You know for a fact that none of these people have been kicked out or banned? Disney should compensate for bad GS not rude guests. 90% of guests I encounter are rude but I don't try to get free stuff from Disney because of it.

Judging my the amount of complaints on these boards, I'd say it's clear they're not doing a good enough job.

It's good customer service. If a customer is unhappy with something then it's good business to compensate them. Makes no difference who is acting rude. It's on Disney's property and if they can't nip it in the bud before it ruins someone's experience, then I see nothing wrong with wanting compensation.

 

[draybook]

I agree with you Security should deal with the trouble makers but I don't think Disney should give out anything free because of it.

Wow, and what is your company called so I can never deal with you?


I'm not looking for compensation but if you want to be technical then Disney does owe us for our first Xmas party because there were TONS of people without wristbands being let on rides, at shows and watching parades.

It's the money grubbing attitude like yours that has people riled up about TDO or whoever is in charge of WDW. That's also why Main Street has become Retail Alley.

:hammer:

 

[NewfieFan]

How do we know Disney isn't doing thier end? You know for a fact that none of these people have been kicked out or banned? Disney should compensate for bad GS not rude guests. 90% of guests I encounter are rude but I don't try to get free stuff from Disney because of it.

Because the problem still largely exists!

(Sorry, I have to ask what does "GS" mean - I don't know that one!?!)

Yes, guests are rude and there's lots of them in the "World". Again, I don't think the two can be grouped together. If one individual was breaking the rules just like a large group I would expect Disney to deal with that as well.

I think we will have to agree to disagree! As a paying customer I EXPECT to be safe and there to be rules in place. And if guests breaking these rules are affecting my vacation then yes I EXPECT Disney to do something about it. And if Disney does not do something about it then I will EXPECT compensation of some sort!

It IS Disney's responsibility to manage their parks and enforce the rules. If Disney does not do this and if affects my vacation then I hold Disney responsible!

 

[Figment632]

Wow, and what is your company called so I can never deal with you?


I'm not looking for compensation but if you want to be technical then Disney does owe us for our first Xmas party because there were TONS of people without wristbands being let on rides, at shows and watching parades.

It's the money grubbing attitude like yours that has people riled up about TDO or whoever is in charge of WDW. That's also why Main Street has become Retail Alley.

:hammer:

TDO is terrible management I am with you but demanding free stuff from Disney because of a group of cheerleaders seems a bit much. My motto for my company is the customer is always right. But I have bigger customers than some and they get better prices and overall options. This seems like another catering to the minority issue to me.

TDO does nothing to adress us the DIsney faithful so why would you expect them to turn away 100 plus people to make 1 happy.

To quote Captain SPock "The needs of the many out way the needs of the few or one"

 

[Figment632]

Because the problem still largely exists!

(Sorry, I have to ask what does "GS" mean - I don't know that one!?!)

Yes, guests are rude and there's lots of them in the "World". Again, I don't think the two can be grouped together. If one individual was breaking the rules just like a large group I would expect Disney to deal with that as well.

I think we will have to agree to disagree! As a paying customer I EXPECT to be safe and there to be rules in place. And if guests breaking these rules are affecting my vacation then yes I EXPECT Disney to do something about it. And if Disney does not do something about it then I will EXPECT compensation of some sort!

It IS Disney's responsibility to manage their parks and enforce the rules. If Disney does not do this and if affects my vacation then I hold Disney responsible!

Look at it this way I have a side job at The Disney Store. ON black Friday a women let her children run wild through the store, screaming and causing overall destruction. She was extremly rude because she wasn't getting her way with a return. SHe held a register up for close 30 minutes. That caused the line to back up, not one guest came to us and demanded a free gift card.

 

[NewfieFan]

Look at it this way I have a side job at The Disney Store. ON black Friday a women let her children run wild through the store, screaming and causing overall destruction. She was extremly rude because she wasn't getting her way with a return. SHe held a register up for close 30 minutes. That caused the line to back up, not one guest came to us and demanded a free gift card.

Again, I think we have to agree to disagree! We are talking about extreme behaviour and the breaking of rules here. We all have a right to complain about that and expect compensation if we feel necessary.

And who knows, maybe one of those customers called the Disney Store "higher ups" and complained and asked for something b/c of their inconvenience!?! :shrug:

 

[Figment632]

Again, I think we have to agree to disagree! We are talking about extreme behaviour and the breaking of rules here. We all have a right to complain about that and expect compensation if we feel necessary.

And who knows, maybe one of those customers called the Disney Store "higher ups" and complained and asked for something b/c of their inconvenience!?! :shrug:

True but we fill out reorts for stuff like this. She was asked to leave the store and we had several guests sign off on our story.

This behavior was really that bad that it ruined someones vacation?

 

[draybook]

And as far as not going when these people are there, I tried. I had no idea it was going to be like this because according to AllEars.net and other resources, the first two weeks of December are supposed to be light. Next time we're going to go at the same time we did in 08, when we had no problems and it was dead in the parks.

 

[Kobe!!]

As a Disney Resort Guest I think it's simply that as CM's, no one wants to get their hands dirty. I assure you, not all of these horror stories are made up. I love the All Star Resorts but refuse to stay anymore just because of these groups.

You all have to take into consideration majority of the people coming with little kids are going to stay at the value resorts as well (IMO). This is kind of expected but at the same time can be rude to a extent. :king:

 

[RiversideBunny]

.... Next time we're going to go at the same time we did in 08, when we had no problems and it was dead in the parks.

When was that?
Thanks.

 

[Laura]

When I came back from our trip December 7th (I wrote a trip report in the trip report forum)....I emailed Disney to tell them how horrible the Pop Warner cheerleaders acted and the things that went on.....well, I got a phone call today from "MARIA" and she again asked me everything that had gone on, so I told her and she gave us a free night for 2 separate rooms (we had 2 rooms on our last trip [6 people])

I was very surprised! Im quite happy with that!

So, I hope those of you who had the same problems as we did also get a little compensation.

I am just curious...while you were there did you ask to be moved to another resort to avoid them? Had it been me I'd have complained to the front desk on the first day and asked them to either reign in on the problem, or find another place for me to stay. You'd think at an off-peak time, they would easily be able to do that.

Somehow in my 24 trips to WDW I have never encountered a single Brazilian Tour Group or Pop Warner group, but if I did, I would do everything in my power to get as far away from them as possible. :lol: