On a related note, during one of my recent trips to WDW, I noticed a behavior in a CM I had never witnessed before. It was in a QS restaurant. During the time we were in line and ordering, the CM spent the entire time discussing her plans for that night with another CM. She then carried on the conversation outdoors on what looked to be a break of sorts. This is poor service by any standard, particularly though in a resort which has always prided itself on "casting" its employees. Not college program by any stretch.