I think this is exactly what is happening. I think I will need to take it to someone because this is way over my head.
She got it on her cell from facebook. She found it odd and went to log on and her password had been changed again. She had to request her password and then she went back in & put a new email & a new password.
I tried to install the firewall & it did locate something but it wanted me to pay a fee to use it, even though it said it was free. Our Norton does have a firewall on it but guess what, it was not on. I didn't know to check that too when I installed it. This is such a pain in the neck! I think that I got the Norton firewall on but I am taking it to a computer guy tomorrow and let him see what he can do.
This is what I am worried about now, she gets online at home with our wireless. Is there anyway that they could have hit the other computers as well thru that?
Download and run this tool. It's completely free.
Did your daughter use the link that was texted to her, or did she just go directly to Facebook's main page?