Marc Davis Fan
Well-Known Member
If [NRJ] were in a park with more content elsewhere and regularly had <20 minute wait times, I don’t think people would feel as let-down. The current wait is 105 min. FoP is 115 min. Can you imagine only waiting 10 min less for NRJ? That queue for almost 2 hours followed by a C-ticket boat ride? That could be a day-ruiner.
As an alternative, how would we feel if we waited 105 minutes for Gran Fiesta Tour?
I think people massively underestimate the impact that wait times can have on guests' perceptions of the actual attractions (even when guests don't realize the impact consciously).
For example, during the FP+ era, when I would take first-timer friends to DAK, I always got our FP+ for NRJ and then waited in the much longer standby queue for FoP. And my friends consistently loved both attractions. If we'd have waited in the standby queue for NRJ, I'm certain their reactions would've been completely different.
Disney should never have approved the development of such a low-capacity attraction as NRJ in a park so lacking in ride capacity. It should've been designed to accommodate boats that were at least double the size, even if that impacted the ride experience (e.g., not feeling as intimate).
One brilliant solution they've started employing for e-tickets, however, is creating an extended payoff via the attraction being a "multi-part experience." If I'm going to wait 2+ hours for an attraction, I'll be a lot more satisfied with the 15+ minutes constituting the RotR experience, rather than even the most wonderful 4-minute experience (e.g., IJA or the like). This doesn't solve the issue of minor attractions with long waits, but it surely does help with guest satisfaction about wait times in general. I really, really hope Disney sees this and continues building attractions that offer truly engaging multi-part experiences.