We visited Disney’s Grand Floridian Resort & Spa in December 2017 and March 2018. There are numerous shingles missing on the roof of the main building (visible when driving up) and surrounding buildings (with rooflines visible from the monorail). It is incomprehensible that anyone in a management level position would want a first time guest arriving at a resort, with nightly room rates comparable to a monthly mortgage or rent, to see a roof in disrepair. When exteriors are not maintained, most people rightfully assume that the interiors are equally poor or worse.
Also, the next time you get off the monorail, look up at the white ceiling fans. Unless something has changed since the first week of March, you will find the ceiling fans to be coated in a combination of dust and black residue.
I try not to take in the details anymore when I wander the resort, because I find more things that have likely needed a work request for years.