Sirwalterraleigh
Premium Member
We have stayed Club Level several times and the only real benefit we found the concierges to have is that they can have an adult beverage or large bottle of chilled Evian water sent to your room anytime of day. Aside from that, there is nothing they can do that the MDE app cant.
Over the last few years, even Guest Services has become a bit of a joke. I was booking a trip a few weeks back and needed to add a day to our reservation and was having issues doing it on the website so I called GS. I told the CM the day I needed to add (which was showing available on the website) and it seriously took her about 5 minutes to type in whatever she had to and then told me the day wasnt available. While she tried again, I did a google search and found out that I needed to type in disneyworld.com/mytrip and bypass the actual disney.go and with two or three mouse clicks I added the day myself. The CM was still trying to figure out what to do.
Exaclty...