The talk of the rails has been going automated even before I started in 88. I have two gripes. One, the condition of the current rails which have exceeded their time on that already historical beam, and then the current attitude of the monorail cast. Rails had several guest interaction areas. Places where you could make or break a guest Disney experience, i.e.:turnstiles...I hated the place.
Now, when you board the train, you will notice, the gates have finally been automated. Have you seen the cast members attitude working those areas? Dont expect them to speak or greet you-they act like they could be somewhere else. Also, in the past month, I have been stuck on the train three times while at the park, each time for a minimum of 15 to thirty minutes while they recycle power, and try to clear errors. Eventually twice I had to disembark and take a bus. This happened twice on the resort rail at Poly And GF.
Automation was bound to happen anyway. But, and I might sound like an old codger here, if they continue to allow guest interaction to slip with meeting and greeting the guests, giving them a "futuristic" ride in the front of a monorail, or simply speaking to them when they are in a DOWN situation, Walt is truly gone and forgotten.
(BTW, there was no driver distraction on the night of the incident. Those drivers are screened and they are not gonna pass the test if they get distracted by something as simple as a guest. They all drive their own car to work and have probably got kids or a pet. Yes, they are THAT good...LOL!)