....thanks for the diagram ....now I understand how convoluted it is. I usually scope out every aspect of a ride ...because I'm fascinated by the design & construction aspects (that's my profession). But I suppose that I was so elated just to get on the darn thing after 3 yrs that it blew right past me.
Oh can I jump into this discussion please. TSM is one of my favorites and the ride I was most concerned about being able to continue with the switch to DAS. Here are my reasons why and some other tidbits for you to understand.
1) The gun trigger for the wheelchair vehicle (just those two seats in the actual wheelchair car where I sit) has another disabled-friendly adaptation. A big ol' white button on top the gun you can press instead of the rope pull. You have the rope pull too, but that big button is soooo incredibly easy to use. Nothing like Buzz Lightyear where you have to press hard. I can rack up a score of 180,000 easily. Have yet to break 200k yet though. It's always a contest between my cousin and I. He's able-bodied so gets a huge advantage sitting in my wheelchair car and having the easy buttons. But he and I also steal each other's high point targets. If I take my dad, he never seems to grasp the idea of how to unlock the special high point targets so I have to do it myself. Very difficult when you get to the ring toss room. I've yet to get the jumping plates in the army room.
This much easier to use gun trigger is the main reason I prefer TSM over Buzz. In fact, while I would use a GAC for Buzz because the ride itself is so hard to play I most often skip it. Then I'll go when there's no crowd and I just go into Standby. (Reason for using a GAC at Buzz when there was any sort of a crowd is mostly because I know I won't board until I get to the exit and will then wait longer and be in the midst of the crowd. Going by way of FP gets me over to that wheelchair area faster where I wait the extra 10 mins or so. But if there's only Standby of 10-15 mins, I usually get to the wheelchair area in the same amount of time as I would with a GAC.)
2) The ride loading area design copies every water rafting ride (like Kali River Rapids) I've ever seen. You go up and over a flight of stairs to cross the track then board. Since wheelchairs and people who cannot do stairs obviously cannot follow this path, they are sent to a side area to wait. But unlike river rafting rides you have to use specialized vehicles. For TSM before this summer that meant TWO 6-seater vehicles that were deployed for all parties of wheelchair (non-transfer) and scooter (transfer) users. If the party was a transfer then they'd keep the seat in the wheelchair car. If it's a non-transfer, then the CMs have to take out the seat and put in tie-downs for the wheelchair as well as different adaptations for the gun arm. That adds another minute or two for every wheelchair boarding and a great deal more work for the CMs.
It's not like you're just waiting for the wheelchair boat to cycle around. It's more like the time a bus driver has to commit to ready a space for a wheelie.
3) Now they are alternating a regular 8-seater vehicle (for transfers) with a 6-seater. Though no CM confirmed it for me, I know as of last March they only used the two 6-seaters for ALL mobility-impaired parties. With this introduction of a higher capacity vehicle, the wheelchair line is getting a lot quicker. It was common to walk straight through the FP/Standby merge then wait another 40 minutes in the wheelchair line for boarding. (Hence my lack of guilt over using a GAC for this ride. I knew I never could just walk right on the ride. I was just getting an express ticket to wait in my wheelie line.)
I once tried to do a repeat trip through TSM so I could get all my 9 nieces and nephews a chance to ride it. A CM told me to do it that way, so please don't think me an abuser. It took me 2 hours to get everyone on and off. The wheelchair line was that backed up. In hindsight we should have all just gone in the 90 minute Standby. Most would have ridden without me and gone up over the stairs, but we all would have ridden at about the same time.
4) I actually like the herky jerky motion of the ride vehicle. Reminds me of the Boardwalk ride "Whiplash" I used to go on when I was a kid in Ocean City, MD. It is to provide that carnival feel. But for wheelchairs it also means they must make sure the vehicle is tied down tight. One of the last times I rode it a week ago they held me at boarding because there was a mechanical issue with the tie-downs. Had to call Maintenance for a replacement.
5) Once a transfer/non-transfer vehicle is loaded, they have to wait for an available opportunity to insert the vehicle into the ride cycle. The track flips around to accept the wheelchair line vehicle and sends it around to the regular boarding/exiting. You get another check here by CMs on duty to make sure you and your vehicle are secure. (Good thing too, because one time the CMs at the wheelchair boarding were so flustered they FORGOT to lower my gun arm so I could play. The CMs at the regular exit did that for me.)
Now they have changed things a bit so the wheelchair vehicles are supposed to cycle around every 6 minutes. But you do the math if you have a line of 3-4 wheelchair parties waiting. For each group in front of you add 6 minutes wait time. The boarding time from the Standby/FP merge up over those stairs is supposed to be 5-7 minutes. I counted how many people boarded over the stairs while I waiting last week. 203 non-wheelie passengers got on before I did. I had about 8 people in front of me in the wheelchair line. You can see just how frustrating this ride can be for wheelies.
6) In talking with the managers of TSM last week (CM Emily) I learned a ton about how this ride works and how they are trying to improve things for guests. She's the one who told me the space next door are offices for the Imagineers. It's marked with "Coming Soon for Your Enjoyment" signs on the marquee. It used to be home to the Who Wants To Be A Millionaire attraction. That's how we got onto the discussion of why they can't just expand TSM and give it a second loading bay/track.
Imagine how much better it would be if they could load 32 passengers every minute instead of the current 16. Or be able to load 3-4 vehicles at a time instead of the measly two?
By comparison SeaWorld's new Antarctica attraction loads 5 vehicles of 10 passengers (50 guests) every couple minutes. CM Emily lusted over the idea of being able to process that many guests that quickly. Waits at Antarctica fluctuate to 45 mins when there's a peak time/show let out and drops back to a comfy 10-20 mins afterwards.
7) For what you get at TSM it really isn't worth a longer than 40 min wait. Boggles my mind that so many people would put up with a 90-100 minute queue. But it's fairly easy for all ages and abilities to do and the competitive aspect of the game has people wanting to return. Regulars make bets over who gets the high score. I wish the Imagineers would input some of that Standby Guest Entertainment technology and put some more games in the queue as well. Then being stuck inside it for an hour would make sense.
8) With my DAS I just alter the way I do TSM to include a wait. I go there first and get a Return Time then go elsewhere to enjoy myself. As long as they can keep the wheelchair line short and I'm not tacking on another 40 minute wait, I'm content. My concern was that (a) they aren't tracking how many parties they send away so they can stagger their return and (b) they're pushing MORE people to use scooters & wheelchairs in the Standby queue because so many cannot stand for an hour there. I fear I'll return and find that wheelchair line overloaded because there are more wheelchair/scooter users in it from Standby. Once in the wheelie line you cannot just abort and roll out. There's not enough space to drive a chair past a scooter. When they jockey us around to fill the car with transfers, we're asked to squinch up to the side or exit to another holding area and get back in line. I'm dreading an experience like I had at IASW last March. Then I got trapped inside the wheelchair line for 40 minutes unable to exit because of the crowd and fences boxing me in. I never rode IASW that day. It just took that long to find a break in the fence and exit. I sent my able-bodied family out 20 minutes before me because they could crawl under the metal bars.