http://www.orlandosentinel.com/news...uggage-mixup-guest-arrest-20160106-story.html
Too funny not to post. My favorite is the last line
Too funny not to post. My favorite is the last line
I'm no expert on legalities, but I'd say physically assaulting management & staff completely removes the refund possibility from this equation.Banned for life?
Disney should refund them their entire vacation money, ask them to leave and not come back.
Sure, I would agree, but giving them their money back is just a means to try and appease them and make them go away. Not that I think Disney owes them anything, but it's just a way of saying "you and your money aren't welcome here, please take it and don't come back".I'm no expert on legalities, but I'd say physically assaulting management & staff completely removes the refund possibility from this equation.
I didn't understand why the manager wouldn't just replace the toothbrush or offer some sort of compensation? Unless the Guest was demanding something crazy as compensation they should have just tried to replace the item.
I didn't understand why the manager wouldn't just replace the toothbrush or offer some sort of compensation? Unless the Guest was demanding something crazy as compensation they should have just tried to replace the item.
Really? Really?
Really?
What? Anyone who works in a managerial customer service role knows just give the person what they want and shut them up. To play devils advocate on this story what if Disney DID damage the guys item? Regardless of if its a stupid hello kitty toothbrush or a camera or whatever Disney should replace it. The story insinuates that the guy got a room full of luggage, presumably his own also and found his item damaged and wanted compensation which he was denied.
What? Anyone who works in a managerial customer service role knows just give the person what they want and shut them up. To play devils advocate on this story what if Disney DID damage the guys item? Regardless of if its a stupid hello kitty toothbrush or a camera or whatever Disney should replace it. The story insinuates that the guy got a room full of luggage, presumably his own also and found his item damaged and wanted compensation which he was denied.
Um, no. You don't hold another family's luggage hostage. You don't hit employees. "just give it to them" ends at that point.
Throw them the hell out and let them sue for their toothbrush.
What? Anyone who works in a managerial customer service role knows just give the person what they want and shut them up. To play devils advocate on this story what if Disney DID damage the guys item? Regardless of if its a stupid hello kitty toothbrush or a camera or whatever Disney should replace it. The story insinuates that the guy got a room full of luggage, presumably his own also and found his item damaged and wanted compensation which he was denied.
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