Funny Disney News Story - Mishap at Disney Resort

[djkidkaz]

Um, no. You don't hold another family's luggage hostage. You don't hit employees. "just give it to them" ends at that point.

Throw them the hell out and let them sue for their toothbrush.

My point being that all that could have been avoided had the manager replaced the item. I don't condone what he did but when I read that article it comes across that all this went down after he was denied compensation. In my opinion the item was such a cheap replacement that it was an easy fix, it wasn't like the guy had an HD camcorder and tried to get a new one. It was a stupid toothbrush, replace it, end of story. As a manager your job is to diffuse situations before they escalate further.

 

[Andrew C]

My point being that all that could have been avoided had the manager replaced the item. I don't condone what he did but when I read that article it comes across that all this went down after he was denied compensation. In my opinion the item was such a cheap replacement that it was an easy fix, it wasn't like the guy had an HD camcorder and tried to get a new one. It was a stupid toothbrush, replace it, end of story. As a manager your job is to diffuse situations before they escalate further.

A toothbrush escalated to assault....I'm sure there a bigger issues with this couple.

Blaming the manager in this situation...is lame.

 

[djkidkaz]

First of all, the luggage wasn't theirs. It was another families (14 pieces total). Secondly, you don't just give someone what they want to shut them up if you are in a managerial CS role. If it's reasonable then maybe but in this case, you have got to be kidding me.

The article doesn't specify if their luggage was also delivered. Presumably it was and the man noticed a damaged item. So the man asking for his item to be replaced wasn't reasonable?

 

["El Gran Magnifico"]

My point being that all that could have been avoided had the manager replaced the item. I don't condone what he did but when I read that article it comes across that all this went down after he was denied compensation. In my opinion the item was such a cheap replacement that it was an easy fix, it wasn't like the guy had an HD camcorder and tried to get a new one. It was a stupid toothbrush, replace it, end of story. As a manager your job is to diffuse situations before they escalate further.

They barricaded themselves in their room. The cops had to bang on the door for 10 minutes and threaten arrest. They were in possession of 14 pieces of luggage that did not belong to them. I don't think a $10 gift certificate to the Japan pavilion at Epcot so they could have bought a new Hello Kitty toothbrush was going to do the trick.

 

[mouse_luv]

The article doesn't specify if their luggage was also delivered. Presumably it was and the man noticed a damaged item. So the man asking for his item to be replaced wasn't reasonable?

It was presumable that they had been staying there already. So no the luggage wasn't theirs. Why else would the hotel be trying to get back the 14 pieces of luggage if it was theirs?!

 

[djkidkaz]

A toothbrush escalated to assault....I'm sure there a bigger issues with this couple.

Blaming the manager in this situation...is lame.

I completely agree the couple is insane. No denying that. But as someone who has been in management longer than most people on this message board have been alive I know that if I have someone in front of me fussing over a stupid toothbrush, I'm replacing it because a sane person wouldn't do that. As a manager you need to be able to quickly assess the person in front of you and diffuse the situation.

 

[Arthur Wellesley]

I'm sure there a bigger issues with this couple.

True. Though inadequate dental hygiene is not one of those issues, I trust.

 

[Andrew C]

I completely agree the couple is insane. No denying that. But as someone who has been in management longer than most people on this message board have been alive I know that if I have someone in front of me fussing over a stupid toothbrush, I'm replacing it because a sane person wouldn't do that. As a manager you need to be able to quickly assess the person in front of you and diffuse the situation.

You are presuming you know how the initial conversation went. But we don't. We only have bits and pieces. Really..only bits. We don't even know what the managers full response was to these guests in regards to the broken item.

 

[Andrew C]

True. Though inadequate dental hygiene is not one of those issues, I trust.

 

["El Gran Magnifico"]

I As a manager you need to be able to quickly assess the person in front of you and diffuse the situation.

The person wasn't in front of him/her. They were barricaded in their room and then asked for compensation. I severely doubt there could have been a rational conversation.

 

[Andrew C]

The person wasn't in front of him/her. They were barricaded in their room and then asked for compensation. I severely doubt there could have been a rational conversation.

I think the manager was in the room initially before being tossed out. But, don't know how that conversation went.

 

[AEfx]

It was presumable that they had been staying there already. So no the luggage wasn't theirs. Why else would the hotel be trying to get back the 14 pieces of luggage if it was theirs?!

That's the odd part to me. They aren't going to get the "grand theft" part because it won't stick. They didn't steal anything, Disney put those bags in the hotel room they were legally occupying.

Obviously, goes without saying, crazy people crazy - but this does highlight one of the ways that liability at Disney is often not as legally cut and dry as one might think.

 

[Andrew C]

That's the odd part to me. They aren't going to get the "grand theft" part because it won't stick. They didn't steal anything, Disney put those bags in the hotel room they were legally occupying.

Obviously, goes without saying, crazy people crazy - but this does highlight one of the ways that liability at Disney is often not as legally cut and dry as one might think.

I think it may be theft because they knowingly and willingly held something that wasn't theirs. But I'm not a lawyer.

 

[mouse_luv]

That's the odd part to me. They aren't going to get the "grand theft" part because it won't stick. They didn't steal anything, Disney put those bags in the hotel room they were legally occupying.

Obviously, goes without saying, crazy people crazy - but this does highlight one of the ways that liability at Disney is often not as legally cut and dry as one might think.

Don't quote me on this bc I dont' really know FL law but I presume that when they barricaded themselves in the room and basically held someone elses luggage hostage that was the grand theft thing because they were possessing something that wasn't theirs and violently not giving it back.

 

[MinnieWaffles]

That's the odd part to me. They aren't going to get the "grand theft" part because it won't stick. They didn't steal anything, Disney put those bags in the hotel room they were legally occupying.

Obviously, goes without saying, crazy people crazy - but this does highlight one of the ways that liability at Disney is often not as legally cut and dry as one might think.

It's not GTA- Grand Theft Auto, it's GTD- Grand Theft Dental.

sorry

 

["El Gran Magnifico"]

Don't quote me on this bc I dont' really know FL law but I presume that when they barricaded themselves in the room and basically held someone elses luggage hostage that was the grand theft thing because they were possessing something that wasn't theirs and violently not giving it back.

Don't know about "theft" because they didn't actually take it. Seems though an "obstruction" charge might fit.

 

[AEfx]

I think it may be theft because they knowingly and willingly held something that wasn't theirs. But I'm not a lawyer.

Right, but there are laws that protect folks in that case. In most cases, if UPS delivers a package to your home and leaves it, it's yours - no matter if you ordered it or not. You have no responsibility to correct someone elses error.

That said, of course, it would depend on how one (specific judge/etc.interprets the law to) view possession of a hotel room - the point is, that part of it isn't so cut and dry and just highlights one of those reasons I've always found the bag delivery service to be kind of suspect in and of itself.

Don't quote me on this bc I dont' really know FL law but I presume that when they barricaded themselves in the room and basically held someone elses luggage hostage that was the grand theft thing because they were possessing something that was theirs and violently not giving it back.

Well, again - I'm sure it's not cut and dry either way - just something interesting that I am curious how it resolves itself legally because grand theft is hard to argue when the items were left in a room they are legally occupying. Bottom line - the guests were crazy and likely are liable for...something, but Disney also screwed up in this instance as well to begin with.

I'll be curious if we ever hear how this plays out - because technically, those bags didn't belong to Disney anyway, and charges would need to be pressed by the owners of the bags - and one wonders how much involvement they want in this whole matter.

 

[Andrew C]

Right, but there are laws that protect folks in that case. If UPS delivers a package to your home and leaves it, it's yours - no matter if you ordered it or not. You have no responsibility to correct someone elses error.

That said, of course, it would depend on how one (specific judge/etc.interprets the law to) view possession of a hotel room - the point is, that part of it isn't so cut and dry and just highlights one of those reasons I've always found the bag delivery service to be kind of suspect in and of itself.



Well, again - I'm sure it's not cut and dry either way - just something interesting that I am curious how it resolves itself legally because grand theft is hard to argue when the items were left in a room they are legally occupying. Bottom line - the guests were crazy and likely are liable for...something, but Disney also screwed up in this instance as well to begin with.

I'll be curious if we ever hear how this plays out - because technically, those bags didn't belong to Disney anyway, and charges would need to be pressed by the owners of the bags - and one wonders how much involvement they want in this whole matter.

Disney's screw up of putting bags in the wrong room isn't on the same level of the guests' screw up. But I get your point.

 

[NYwdwfan]

I'm thinking the luggage may have been delivered when they were there and they said it was theirs. So if they accepted delivery as theirs and won't give it back, they're stealing it - yes?

Side note: there, they're, their - did I use them all right?

 

[AEfx]

Disney's screw up of putting bags in the wrong room isn't on the same level of the guests' screw up. But I get your point.

Perhaps not in the aftermath as judged by us, but remember - it's not really the law to determine who was more of a butt-hole, LOL - but who is liable. Disney placed the bags in a room the crazies were legally occupying, which is the pin holding the entire situation together. My guess is the other two charges will stick, but the grand theft will not as Disney would have to admit their own wrongdoing in an attempt to press that charge in court.