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Frozen broken down again?

WDWVolFan

Well-Known Member
Original Poster
I've been checking the Disney App just out of curiosity for the waiting times for Frozen and it's broken down again today. "Temporarily Closed"

No wonder the wait times are long if it's only open a couple hours a day. LOL
 

wdwmagic

Administrator
Moderator
I've been checking the Disney App just out of curiosity for the waiting times for Frozen and it's broken down again today. "Temporarily Closed"

No wonder the wait times are long if it's only open a couple hours a day. LOL
Unfortunately it didn't have a soft opening period to address the issues before it opened. It will get resolved, but the guests are going to suffer for a while until it is done.
 

disneyKaiju

Well-Known Member
Was at the park the past week and everytime I walked by it, it was always down. Someone told me they rode it 6x and it broke down 4 of the 6.
 

Epcotfan21

Well-Known Member
Unfortunately it didn't have a soft opening period to address the issues before it opened. It will get resolved, but the guests are going to suffer for a while until it is done.
Any idea as to why they decided not to do a soft opening or cast member previews?
 

AJH219

Well-Known Member
Again, this isn't abnormal and Disney will fix it.
Um, to my knowledge the ride hasn't operated an entire day since it opened almost a month ago. I'd say this is pretty abnormal and, frankly, an utter disgrace. Serves them right though
 

donsullivan

Premium Member
Was at the park the past week and everytime I walked by it, it was always down. Someone told me they rode it 6x and it broke down 4 of the 6.
When I read reports like this I often wonder whether all guests fully understand that stopping forward motion due to a delay at load/unload (which they can't see) for a mobility impaired guest(s) does not count as a 'breakdown'. Many assume that any time forward motion stops it must be a 'breakdown' which is totally inaccurate.
 

disneyKaiju

Well-Known Member
When I read reports like this I often wonder whether all guests fully understand that stopping forward motion due to a delay at load/unload (which they can't see) for a mobility impaired guest(s) does not count as a 'breakdown'. Many assume that any time forward motion stops it must be a 'breakdown' which is totally inaccurate.
Thats a good point, for clarification, when i walked by the ride it was completely shutdown.
 

anchorman314

Well-Known Member
Um, to my knowledge the ride hasn't operated an entire day since it opened almost a month ago. I'd say this is pretty abnormal and, frankly, an utter disgrace. Serves them right though
Um, June 21 -> July 6 = 15 days. I'd say that problems during the first two weeks of operation are normal. The way I look at it, if this had been two weeks of soft opens, we'd never know about all the stoppages. We'd just see that the soft opens were closed more than open. I'm willing to cut WDW some slack here...for now. If these breakdowns are still happening in September, then I'll break out my pitchfork.
 

AJH219

Well-Known Member
Um, June 21 -> July 6 = 15 days. I'd say that problems during the first two weeks of operation are normal. The way I look at it, if this had been two weeks of soft opens, we'd never know about all the stoppages. We'd just see that the soft opens were closed more than open. I'm willing to cut WDW some slack here...for now. If these breakdowns are still happening in September, then I'll break out my pitchfork.
Um, to my knowledge the ride hasn't operated an entire day since it opened almost a month ago. I'd say this is pretty abnormal and, frankly, an utter disgrace. Serves them right though
 

Bairstow

Well-Known Member
Yep. They announced an official opening date and distributed FP+. The ride then took longer than expected to complete, leaving no time for soft openings ahead of the published official opening date.
I wonder if this mistake will be punished internally, or if the negative consequences of opening an attraction without testing it will be ignored and this will become the new normal.
 

ABQ

Well-Known Member
Was there any corroborating evidence to the statement someone made in the Opening Day thread that if the FP line got so massively backed up that they'd mark the attraction as "Temporarily Closed" on the app to dissuade guests from queuing up any further in the standby line?
 

JIMINYCR

Well-Known Member
Feel sorry for those guests suffering disappointment over their only chance to experience it. Watching the ride through on Youtube in my a/c room, no lines or closures to worry about... looks like a decent attraction. Glad that by the time I get to go back the operational bugs get all worked out
 

donsullivan

Premium Member
Was there any corroborating evidence to the statement someone made in the Opening Day thread that if the FP line got so massively backed up that they'd mark the attraction as "Temporarily Closed" on the app to dissuade guests from queuing up any further in the standby line?
I can't confirm that theory but from my limited personal experiences they 'appear' to be over-stating the posted standby wait time to manage the length of the line. When I went early Friday evening the standby time was posted at 120 minutes and the line did not extend outside the building. I had a FP (6:35P window) but when I reached merge I asked the guests who merged right behind me from standby and they said there wait was actually 70 minutes total to the merge point.
 
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