I do agree that classic Fastpass /MaxPass were better then FP+ - but I disagree that allowing all into a free FastPass system is the ideal situation for park ops.
Eh. A 100% free FP system is, IMO better for most guests than DPA.
That said, a combination of free and paid FP (not Standby Pass / Boarding Groups) is really the best option IMO, and it should only exist for high-demand, capacity-restricted attractions like SDMT….. not every single ride in the park.
For guests under FP Classic, there were two main frustration points:
1: No more FP available for your desired experience / time
2: Standby wait time for a given experience is longer than you’d like, and you can’t get an FP for it due to business logic / rules (e.g. you have a conflicting FP for another attraction, etc.)
Reducing free FP inventory (e.g. by 20%) and selling that inventory bucket back to guests as a solution to the above frustration points would make most guests a lot happier. E.g. you could use free FP for most of your trip, but maybe one day you slept in and all the free FPs for SDMT ran out — no problem, you can buy one instead for $15.
It’s like going to book a flight only to find out that economy is sold out, but First Class has some remaining space. Most people don’t get mad at the airline for not having more economy seats — they blame themselves for not having booked their flight early enough, and they’ll either pay up for a first class ticket, or pick another flight.
That said, Park Ops would likely benefit from reduced overall FP inventory / number of attractions, which would also benefit Disney by pushing more folks to paid FP upsells instead.