One of the lead designers of the My Disney Experience and Fastpass+ just came to the University of Florida's Integrated Product and Process Design (IPPD) class and gave a lecture with his experience creating the My Disney Experience platform.
One of the most interesting points he touched upon was just why Disney has decided to implement this program and allow Fastpasses to be reserved so far in advanced. The reason? Parents who were surveyed about their experience and perception of the Disney Parks "overwhelmingly" said that it was "the most terrifying experience of their life." These are the words he used, unaltered. Parents said this because they know they will have to split up their family in a park of thousands, having people do other things while Mom gets Fastpasses and Dad goes to wait in line to get something to eat with the kids. This creates a vacation of nothing but stress, and Disney (World, more than anywhere else) has been in a sort of crisis-mode trying to figure out just how to handle this. Thus, the implementation of My Disney Experience, Fastpass+, and Dining programs which allows you to have things planned far in advanced, thus allowing the family to stay together.
While the magic is there for the kids, it's simply not there for the adults. At least, that's according to the "overwhelmingly" negative responses from parents about going to Disney on vacation.
One of the most interesting points he touched upon was just why Disney has decided to implement this program and allow Fastpasses to be reserved so far in advanced. The reason? Parents who were surveyed about their experience and perception of the Disney Parks "overwhelmingly" said that it was "the most terrifying experience of their life." These are the words he used, unaltered. Parents said this because they know they will have to split up their family in a park of thousands, having people do other things while Mom gets Fastpasses and Dad goes to wait in line to get something to eat with the kids. This creates a vacation of nothing but stress, and Disney (World, more than anywhere else) has been in a sort of crisis-mode trying to figure out just how to handle this. Thus, the implementation of My Disney Experience, Fastpass+, and Dining programs which allows you to have things planned far in advanced, thus allowing the family to stay together.
While the magic is there for the kids, it's simply not there for the adults. At least, that's according to the "overwhelmingly" negative responses from parents about going to Disney on vacation.