I didn’t want them to modify. I wanted them to honor my purchase they had in their system. They looked at it. I spoke with them. They refused. They could and should helped resolve an issue their customer had.
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Don’t Stay Here - Disney's All-Star Sports Resort
- Thread starter jackson.soledad
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That's like saying they should modify your airline reservation.
They can't. It's as simple as that.
If you have an issue, dispute the charge Priceline made with your credit card issuer.
Having someone other than the guest on the reservation who's not included on the reservation try to use the reservation IS modifying the reservation.
I'm going to ask this again until you answer. Was your daughter on the reservation when you booked with Priceline? Did you include HER contact information?
Or were you not able to go and decided to let your daughter use your reservation without informing either Priceline or Disney travel?
If not, Disney had no obligation to provide her a room.
Yes, and Priceline reserved it with Disney. Disney COULD have helped and CHOSE not to help. Customer service allows companies to work with consumers. It was the right thing to do. Inflexibility is for tyrants.
Figgy1
Premium Member
They had absolutely no proof your daughter was your daughter and you booked the room for her other than a voice on the phone with no proof of a reservation at Disney. Priceline screwed up by 1 not getting all the information needed into the reservation (that may or may not have been your fault for not fulfilling all the terms, it could have been PL's fault, can't tell for sure without more info of what was requested) and 2 giving you an actual Disney reservation number
I was part of the vacation. I booked and paid for that room for her. I filled out all pertinent information with Priceline. Disney All Star Sports Resort had my reservation in the system. They could have helped resolve. They chose to not help.
Please stop. This is useless and frankly incorrect. As you've been told several times, Disney can't provide a room to someone who's not on the reservation.
If that's correct, then you're issue is with Priceline, not Disney.
networkpro
Well-Known Member
- In the Parks
- Yes
You were not part of the contractual agreement between Priceline and Disney. Your argument is with Priceline and their terms and conditions of service which has its own customer complaint resolution service. that's whom you should be venting on, not the cast member simply doing their job interfacing with customers.
Figgy1
Premium Member
Sounds like PL screwed up big time in that case and THEY should have resolved it while on the phone with you. PRICELINE should have gotten you another room for the originally quoted price and eaten their loss for their screwup. I don't blame you for being mad but be mad at the right company not the one who at least found your daughter a room
Again, Disney could have helped. I spoke to two people, one at front desk who then passed be to guest services and then an email from Disney. All inflexible. Why have customer service? I paid for a service that could be seen in their hotel reservation book.
That YOU booked through a 3rd party vendor which then transmitted the payment and guest info to Disney Travel.
Your beef is with Priceline, not Disney. They gave your daughter a room.
Constantly repeating the same incorrect argument won't make it correct.
No, my daughter had to get another room. We paid twice for the same room. The money i paid Priceline was for a hotel room with Disney.
When you CAN help someone and you CHOOSE to NOT help may be an incorrect argument, sure.
Figgy1
Premium Member
Disney did NOT choose they couldn't as you've been told repeatedly. Were you in Orlando when this happened
No, but I get to rant and you jump right on in.
I was not in Orlando anymore so spoke to them on the phone.
Figgy1
Premium Member
Then Priceline should have just added your daughter and her contact info to the reservation and the problem would have been easily resolved
Why should one company fix YOUR problem with another company ?
You booked with Priceline. Your problems are with Priceline. What part of this do you not understand ? Or are you just going to continue to troll this thread with capital CAN and CHOOSE ?
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