Slpy3270
Well-Known Member
From Variety:
Industry sources told Variety that the Disney Plus problems are not related to the video-streaming infrastructure, which Disney is handing off to content-delivery network providers like Akamai Technologies.
Rather, the problems appear rooted in Disney Plus’ authentication systems, which handle the process of verifying users are valid subscribers with Disney’s own apps and third-party devices. If the authentication piece of the software stack was overloaded with requests, as may have been the case, that would have led to the problems users reported having logging in.
[...]
Nevertheless, Disney compounded the technical problems by evidently being woefully unprepared to handle the calls from frustrated Disney Plus users — and then issuing the statement that high demand caused the issues in the first place. “It’s not an excuse to say, ‘Too many people tried to access the service.’ That’s bull PR,” said Abinash Tripathy, founder of Helpshift, a San Francisco-based customer-service platform startup. “The reality is their technology is probably poorly implemented.”
Problems people had accessing Disney Plus created “a dog-pile situation” leading to long waits for customer service and support. “What you’re seeing is a massive, traditional media company just not being prepared for this,” Tripathy said.