englanddg
One Little Spark...
Um...MDE is only at WDW, last I checked...did they expand it to other parks?
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Disney's Hollywood Studios testing mobile app pre-ordering at restaurants and during Fantasmic!
- Thread starter wdwmagic
- Start date
Miketic
Active Member
You pay through the app, card only. When the girl came with my water, they just handed it to me and that's it.
englanddg
One Little Spark...
First, you don't "pay through the app". You must forgive me, I am being very technical here because it's what I do (and before this I ran restaurants for a fortune 500 chain for 11 years, so I see an odd blend of the tech and operations sides)...
Anyhow, I'm being technical, but it's worth noting, you don't pay "through the app"...technically...you pay through the payment gateway Disney uses. The Nack/Ack must come from that. The app is merely the GUI.
I apologized in advance cause I don't want to make it seem like I'm being obtuse or attacking your experience (rather, the latter, I love that you've experienced it and have first hand knowledge as a user!)
As far as operations...perhaps I'm confused...
They didn't confirm it was your order?
I thought you said they did?
And, I thought you said you were not charged until AFTER your order had been delivered, which means that a call has to be initiated after delivery (though, that doesn't have to be done from a handheld device they use, rather could be done from a system back a "main base")...
A pre-auth, then final charge setup is inefficient for cost reasons regarding payment gateways. It's better to just charge outright for low dollar, high volume, transactions, and Disney easily knows this.
The point is, I was going off your specific description of how the system "works"...
WDW1974
Well-Known Member
So, we are down (up?) to pre-ordering hot dogs, pretzels and popcorn at a show? Right? I'm not missing something?
This isn't how WDW is supposed to work. This is insanity at play for lazy people and people who use tech for everything except wiping their tushes. Really. Just really.
This isn't how WDW is supposed to work. This is insanity at play for lazy people and people who use tech for everything except wiping their tushes. Really. Just really.
PhotoDave219
Well-Known Member
So this is like when The MCI Center started offered food delivery to your club level seats in 1997?
seahawk7
Well-Known Member
Why stop there? Have the food delivered to you when you have a long wait in line for a ride.
I think there is a realization on Disney's side that an awful lot of sales are being lost in the show due to people not wanting to head through the crowds and then to find themselves in another long queue with a risk then of missing the start of the show. Seems a good option to offer.
Not familiar with that setup. Does it use p
From the user perspective, which is all that really counts here, they pay through the app. Everything is handled inside the Express Order app.
On delivery, the CM confirms the order with the guest.
RandomPrincess
Keep Moving Forward
So here's what you can order to your seat during Fantasmic
Irie
Well-Known Member
What happened to IMMERSION? WDW used to be a way to leave the rest of the world behind. Now everyone has to stay connected through a device. I realize that I am in the minority, but how can I enjoy a THEME park when I don't bother to notice the theme? I do bring my phone with me to the parks now to utilize FP+ out of necessity, but ONLY for that.
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HRHPrincessAriel
Well-Known Member
The beer is well worth it. It would be amazing if the choices were better ;-)
It is optional, so no changes if you don't wish to use the system.
DisneyDebRob
Well-Known Member
This is at DHS correct? There's nothing to do there anymore. I use the extra time waiting for food now to keep me there for the day.
wdizneew
Well-Known Member
I am all for this. It sounds just like what Panera Bread has been doing recently. You load up their app or go to a browser, set a time when you want the food, choose what you want to eat and confirm. Then, when the time you set comes, you walk to the Panera bread and walk past the long line (especially during the lunch rush) and grab your to-go bag (it has your name it).
This concept works IMO. More money for them, less wait time for you.
This concept works IMO. More money for them, less wait time for you.
peter11435
Well-Known Member
Yeah the parks really shouldn't adapt to changes in society or advancements in technology. There should be no cell service at all on property just large banks of pay phones, and while we are at it they should be cash only. I don't want to use plastic at all in the parks. Who wants to be reminded of such modern conveniences while on vacation.
Vacation should be like spending time in a world where progress doesn't exist.
wdizneew
Well-Known Member
Except I don't think waiting in a long line to get food is immersive. Unless they somehow add an interactive queue line to these restaurants (germs anyone? lol). Plus, most people standing in line will just be glued to their phones until they are next to order.
With this system, guests can spend more time with their family and friends (instead of being in line) and Disney will be able to distract and sell more of those flashy light toys/merchandise (ooo look at that Buzz Lightyear flashy light spinny thing)
bethymouse
Well-Known Member
Money well spent? I just don't know. Convenient? Yes. But $$$$ and research for DHS could be spent elsewhere.
jaklgreen
Well-Known Member
I love this idea and hope they do expand it to all the restaurants and include being able to order something while sitting on the curb waiting for the parade. I can see this being a much calmer dining experience, more like a table service, if people just sat down and ordered at the table through their phone. That would be less people (especially little kids) running around the restaurant. I am all for it.
polynesiangirl
Well-Known Member
I speak only for myself here, but I am at least interested in anything that's going to potentially reduce the time I have to spend standing in a quick service line. It's not like they're some great guest experience that you're missing out on by skipping. I'd try this -- although, to be fair, I can't remember the last time I went to Fantasmic OR ate at a Quick Service in the Studios, so I'm not an ideal candidate here. I see the draw though.
I don't mind a lot of these changes. I do understand why people have issues with them and I can definitely see how some would look at this and go "Good grief, what next?"
I work in IT and I'm often on the other side of the equation (I do a lot of end-user-focused work, so I'm frequently in the line of fire for people's dissatisfaction when we make changes,) so I also admit that it's hard for me not to feel empathetic towards Disney's IT staff in many ways. I'm in the same boat as them often. Speaking of which, I'm off to do a consultation for some clients who hate our new system right now...
I don't mind a lot of these changes. I do understand why people have issues with them and I can definitely see how some would look at this and go "Good grief, what next?"
I work in IT and I'm often on the other side of the equation (I do a lot of end-user-focused work, so I'm frequently in the line of fire for people's dissatisfaction when we make changes,) so I also admit that it's hard for me not to feel empathetic towards Disney's IT staff in many ways. I'm in the same boat as them often. Speaking of which, I'm off to do a consultation for some clients who hate our new system right now...
It is a third party service from VenueNext, so I would imagine there was very little setup cost involved. VenueNext already have the app written for other venues, and it has just been rebadged for use at the Studios.
http://www.venuenext.com
How the final version will look is anyone's guess. They may stay with VenueNext, or integrate it in with MDX.