xdan0920
Think for yourselfer
I just think it's a dopey service. Not really whining. Just think it's dumb. A lower tier of room service? It's silly.
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Disney testing new Express Fresh in-room dining
- Thread starter wdwmagic
- Start date
So wait. Instead of an upsell, we have our first "downsell"?
I personally don't care one way or another. This is a service that really will have no impact on me if I don't choose to use it. Although I could see the value if I was staying in a Little Mermaid room at AoA.......
For me though, it's just one in a long string of things Disney is throwing out there that does not enhance my core experience in the parks. I wish they would focus more of their attention on that. (And yes, I know Pandora is opening this summer. But it sure has taken long enough.)
OliveMcFly
Well-Known Member
Would someone be able to take it and then it's free food for people walking through the hallways? 
shernernum
Well-Known Member
I am as disappointed in Disney as a whole when it comes to their theme park operations as anyone, and am really hoping that at some point they begin to live up to the high standards they themselves pioneered in the hospitality industry. However the knee-jerk negativity to any new offering is getting a little bit ridiculous. This is a service that is being tested that will only be tried by those who think it offers them something worthwhile and, at least at this point, is not going to interfere with anything else being offered. I can understand the concern about the slippery slope and the loss of room service possibility, but that doesn't seem imminent.
The problem is we now have, after just a few hours, multiple pages of negative posts from those that either aren't quite sure how the service will work, or have concerns about it, but would probably never use it anyway. To be honest, coming from the outside, it really just comes off as negativity and complaining for the sake of negativity and complaining, because that is the default reaction for everything Disney does now.
The problem is we want them to pay attention to us, we want them to realize the error of their ways and recognize how much better they could make the theme park experience if they lived up to their standards from previous decades, but the constant negativity about every little thing, even inconsequential things, turns us into just noisy complainers who are never going to be happy anyway. So, why should they pay attention to anything we say?
I'm not saying they are ever going to pay attention to us in the way we want them too, but when the negativity becomes irrational, repetitive, and knee jerk, it loses its credibility.
The problem is we now have, after just a few hours, multiple pages of negative posts from those that either aren't quite sure how the service will work, or have concerns about it, but would probably never use it anyway. To be honest, coming from the outside, it really just comes off as negativity and complaining for the sake of negativity and complaining, because that is the default reaction for everything Disney does now.
The problem is we want them to pay attention to us, we want them to realize the error of their ways and recognize how much better they could make the theme park experience if they lived up to their standards from previous decades, but the constant negativity about every little thing, even inconsequential things, turns us into just noisy complainers who are never going to be happy anyway. So, why should they pay attention to anything we say?
I'm not saying they are ever going to pay attention to us in the way we want them too, but when the negativity becomes irrational, repetitive, and knee jerk, it loses its credibility.
jakeman
Well-Known Member
It's not a binary proposition though. It's not like construction on Star Wars Land ground to a halt because they were rolling out 7-11 sandwiches to room service.So wait. Instead of an upsell, we have our first "downsell"?
I personally don't care one way or another. This is a service that really will have no impact on me if I don't choose to use it. Although I could see the value if I was staying in a Little Mermaid room at AoA.......
For me though, it's just one in a long string of things Disney is throwing out there that does not enhance my core experience in the parks. I wish they would focus more of their attention on that. (And yes, I know Pandora is opening this summer. But it sure has taken long enough.)
I understand that. As a company, I assume they know how to walk and chew gum at the same time.
But lately it feels like the majority of their effort has been on the upsells. It almost feels like a "all hands on deck" company initiative.
And yes, I get that sometime in the distant future in a galaxy far far away we will eventually have a SWL. They were VERY slow to complete Pandora. And SWL was a very long time coming. The truth is that there has been very little new added to the core parks experience in recent years. Yet every week there's some new upsell starting up.
jakeman
Well-Known Member
Maybe that's because slapping some ugly tents in Tomorrowland is just a tad quicker than re-purposing a quarter of a theme park?
I think anyone who is honest and not a troll wants theme park lands and rides to come online quicker. I know I do, but the truth is every minor "upsell" addition is being treated with the same gravitas as Star Wars Land or Avatar and is being used as a harbinger of doom for the parks.
Sometimes it's just a sandwich and we don't need 60 post lamenting the demise of a service no one uses and there is no indication, at this time, it is being cut.
I get that Disney wants to provide a service that more people would probably partake of than traditional room service.
But in the meantime, we still have concerns about the quality of housekeeping and the physical condition of resort rooms - outdated furnishings, poor quality materials, etc. To the point Disney has hired a third party to basically re-train their housekeeping staff, along with hiring more managers; hopefully more housekeepers too. And just about every DVC resort is undegoing renovations.
For me, these things are more important and directly related to the enjoyment of my visit to WDW than a new type of room service.
But in the meantime, we still have concerns about the quality of housekeeping and the physical condition of resort rooms - outdated furnishings, poor quality materials, etc. To the point Disney has hired a third party to basically re-train their housekeeping staff, along with hiring more managers; hopefully more housekeepers too. And just about every DVC resort is undegoing renovations.
For me, these things are more important and directly related to the enjoyment of my visit to WDW than a new type of room service.
jakeman
Well-Known Member
Again though...it's not an either or proposition.
Sure it's quicker
But Disney did a terrible job of keeping things in the pipeline for a very long time time. I think there was some serious pipeline neglect and now they are paying the price and looking for some quick payoffs.
I understand that. But if Disney wants to provide something that will benefit guests (and isn't just a money grab, as some allege), then clean, comfortable rooms that are properly maintained is more important than adding a service a small percentage of guests will use.
I'm wondering if this new service was picked up through any of the surveys.
Would someone be able to take it and then it's free food for people walking through the hallways?
Maybe they will send a quick text message when they drop it off? Or ...... I don't know...... crazy idea...... just knock and hand it to the person inside? But I'm sure some accountant has figured how much less labor they will need if they don't spend time waiting for someone to answer the door.
Or maybe they could deliver them by indoor drones. That could be cool.
Just something else to give the negative reactors another reason to post something. I dont use the service anyway, but, if they feel it works for some people, let them try it and see. If not, they can pull it. Not sure why everyone has to negatively overreact to anything the parks try to do.
Being that we have made over 20 trips in the last decade - we have never had a dirty room, nor poor quality furnishings or a resort room that was in bad shape. How many trips have you made where any of this was true, and what resort were you at?
While we may never use this particular service, it really has nothing to do with any other part of the resort operations. They aren't asking housekeeping staff to take time from cleaning to deliver food.
What the heck does this even mean, and how does it relate to a Fresh Express food delivery service?
What the heck does this even mean, and how does it relate to a Fresh Express food delivery service?
As I mentioned, it's about the focus on upsells right now rather than the core parks experience.
Except this isn't an upsell at all, so equating it to them is quite disingenuous. I understand you like pretty much nothing that Disney has done at WDW lately, so I guess it's understandable that you would post something negative about it - even though you mentioned that you wouldn't probably use the service anyway.
jakeman
Well-Known Member
These are still binary statements. It's still operating under the premise that moving forward with this service somehow is preventing resources from being spent on what you perceive as faults when the evidence at hand dictates otherwise.
If you can't move past an either/or conversation then the discussion becomes circular.
Motel 6 doesnt provide this service.
I guess whether it's technically an "upsell" depends on the price point. I just look at it as part of a trend of new offerings lately.
Sorry you don't appreciate my posts. And sorry you don't understand how I could opt to use a given service while still raising an eyebrow about how it fits into the greater scheme of what I've been seeing from the parks lately.
I think what many posters like you don't get is that many of us who are critical of some of these things still love the parks, still love visiting, still look forward to our trips with great anticipation. It doesn't mean that we like the trend of where we see them going, and don't like every little thing they throw at the wall.