Disney Survey on implementing a $15 resort fee

[note2001]

I'm fine with Disney adding a resort fee.


I haven't stayed at a Disney Resort since 2006. $630/night for moldy wallpaper and a urine stained mattress was the final straw. More room for you guys! Yea!!!!!

Just wondering, did you report the issues and insist on being moved to a sanitary room? They can't fix what they don't know is wrong.

 

[xdan0920]

Just wondering, did you report the issues and insist on being moved to a sanitary room? They can't fix what they don't know is wrong.

I hear this a lot, not just in regards to Disney.

It's not the customers responsibility to monitor and report issues. There should be quality checks going on.

A non Disney example, the gym I go to....

Machines break and stay broke for weeks. No one bothers to clean. No one bothers to replace missing or malfunctioning equipment. It's a disaster. I've complained, and the response is, how would we know it's broken if no one tells us? Oh I don't know, how about taking a look around your GD gym?!?!?

Anyway, that applies to Dis as well.

 

[dpfoto]

I just received a survey from Disney basically asking how I would feel about a $15 resort fee. They put this in a question that basically said that if you booked a room at a deluxe resort for $350 per night and there was a $15 resort fee for Magical Express, Wifi, Children's activities, and a few other things I cannot remember, how likely would you be to stay at this resort. Another question asked if I was aware that there were resort fees at other non Disney resorts. It then asked how I felt about those resorts. It then asked how I would feel about Disney if they implemented a resort fee.

So it looks like Disney is looking into the resort fee gravy train. Once this below the line pricing starts, who knows how far it will go. I think that CET in Vegas has a $35/Night resort fee. You used to get 2 bottles of water for your fee, but they took that away.

You wouldn't want to hurt Disney's feelings by not leaving ALL your money there, would you?

 

[raven]

A fee for FP+?!!!! I thought it was part of your TICKET, not your resort stay.

Can we blame this, like other things, on that park in China?

I'm sure we will never know the true reason but the timing sure does seem a bit on track with that.

 

[BrianV]

Just wondering, did you report the issues and insist on being moved to a sanitary room? They can't fix what they don't know is wrong.

If you care, tell them. Otherwise there are a million other things being fixed harbour problem doesn't rise to the level of being fixed.

In my town everyone complains about pot holes but no body ever reports then. Sure the DPW could be roaming looking for them. But when one rises to the level of being reported, the go and fix it asap.

 

[GoofGoof]

Then I guess you can say that about the airline industry also. That too should be regulated by this government. Because they sure do not make it easy to see what there fee's are up front. I am not defending a resort fee. I too believe it is a cash grab, but as an adult traveling, I am responsible to read a website to see if there are any extra or hidden fee's whether it be for paring, pet's, resort, extra person.

The airline industry is already regulated like this. When you book a flight they must show you a total fare. They can seperate out government imposed fees and/or taxes but they must be clearly shown as well. Before this legislature the airlines were playing the same games with hidden fees and charges that wouldn't show until you were ready to pay. Keep in mind the airlines can still charge a la carte fees like checked bag fees and fees for premium seats. These are in addition to the base cost of a seat and are not required to be purchased.

 

[BrianLo]

Airfare was the hurdle at that point, but I get near-daily Airfarewatchdog alerts to NRT & HND, and I've seen <$600 airfare for East Coast airports on numerous occasions. I've seen <$500 airfare out of LAX for numerous dates, too.

I just picked up 628 CAD (475 USD) RT fare for Toronto-Hong Kong this Spring. Now that's cheap.

Are you attending the SDL opening, or going to visit a bit later?

 

[flynnibus]

The government has no place telling hotels how much they can or should charge for rooms, but that isn't what we are talking about here. These resort fees are nothing more than a bait and switch technique that hides the true cost of the room from the consumer. That is absolutely something that the government can and should stop. There is no valid business reason for resort fees. Their only purpose is to make the room rates seem lower when searching online and comparing room rates. Since there is no way to opt out of the resort fees they should be required to be displayed as part of the total room cost per night.

There is a reason... just as much as reason as Disney advertising MDE, EMH, etc.

The point is to itemize some differnentiators. But because those things get lost in a price-only comparison, they went to 'resort fees' to try to make better apple to apple price comparisons and not get left out because you are offering more.

At the end of the day it usually is a worse experience for customers... but there is a REASON for it.. and it's in response to customer behavior.

 

[GoofGoof]

There is a reason... just as much as reason as Disney advertising MDE, EMH, etc.

The point is to itemize some differnentiators. But because those things get lost in a price-only comparison, they went to 'resort fees' to try to make better apple to apple price comparisons and not get left out because you are offering more.

At the end of the day it usually is a worse experience for customers... but there is a REASON for it.. and it's in response to customer behavior.

I would agree with this if you could opt out of the fees, but you can't. If a hotel offers valet parking or wi-fi for a fee that's one thing but they are just hiding the true nightly cost and calling it a resort fee.

 

[lazyboy97o]

Just wondering, did you report the issues and insist on being moved to a sanitary room? They can't fix what they don't know is wrong.

If you care, tell them. Otherwise there are a million other things being fixed harbour problem doesn't rise to the level of being fixed.

In my town everyone complains about pot holes but no body ever reports then. Sure the DPW could be roaming looking for them. But when one rises to the level of being reported, the go and fix it asap.

When it comes to a hotel, under no circumstances should such issues have to be reported by the occupant. The rooms are supposed to be cleaned between occupant as well as during their stay, so there is already a designated time for a staff member to check the condition of the room.

 

[Goofyernmost]

When it comes to a hotel, under no circumstances should such issues have to be reported by the occupant. The rooms are supposed to be cleaned between occupant as well as during their stay, so there is already a designated time for a staff member to check the condition of the room.

I don't understand! Are you saying that because it's their job that an occupant shouldn't report it at all? You can't mean that in that way. You must mean that an occupant shouldn't have to, not, shouldn't do it if the condition exists. The wording has me a little confused there. If you meant the latter, then I agree, it never should be a problem. But, if for some reason it is, it absolutely does need to be reported.

 

[lazyboy97o]

I don't understand! Are you saying that because it's their job that an occupant shouldn't report it at all? You can't mean that in that way. You must mean that an occupant shouldn't have to, not, shouldn't do it if the condition exists. The wording has me a little confused there. If you meant the latter, then I agree, it never should be a problem. But, if for some reason it is, it absolutely does need to be reported.

The situation where an occupant has to report issues such as moldy wallpaper and urine stains on a mattress should never present itself. Obviously such a situation would be reported as one would not want to sleep in such conditions.

 

[Goofyernmost]

The situation where an occupant has to report issues such as moldy wallpaper and urine stains on a mattress should never present itself. Obviously such a situation would be reported as one would not want to sleep in such conditions.

OK, that's what I thought you meant but since I recall people discussing whether or not someone had reported it, that you were saying that they shouldn't. I didn't think that was right, but, I wanted to clarify it in case someone else read it the same way I did. Thanks for clearing that up.

 

[3WaltFans]

I'm fine with Disney adding a resort fee.


I haven't stayed at a Disney Resort since 2006. $630/night for moldy wallpaper and a urine stained mattress was the final straw. More room for you guys! Yea!!!!!

Just wondering, did you report the issues and insist on being moved to a sanitary room? They can't fix what they don't know is wrong.

Ignore him. He is a known Disney Hater. He's just trolling.

 

[CaptainJackNO]

Instead of the 15 bucks, wouldn't they just rather a kidney per trip from one guest in the party? Then Disney could get into the organ transplant business, further expanding their corporation......Maybe the new guest workers could walk atound the parks collecting dropped coins, too. My goodness, I used to be the BIGGEST Disney fanatic ever, but these new corporate pinheads are nothing more than pirates trying to empty our bank accounts to pad their bonuses. Jumped the shark 10 years ago, I'm afraid........

 

[Andrew C]

Instead of the 15 bucks, wouldn't they just rather a kidney per trip from one guest in the party? Then Disney could get into the organ transplant business, further expanding their corporation......Maybe the new guest workers could walk atound the parks collecting dropped coins, too. My goodness, I used to be the BIGGEST Disney fanatic ever, but these new corporate pinheads are nothing more than pirates trying to empty our bank accounts to pad their bonuses. Jumped the shark 10 years ago, I'm afraid........

Pirates? You know they don't force you to open yours wallet, right?

 

[CaptainJackNO]

Pirates? You know they don't force you to open yours wallet, right?

A 15 dollar resort fee??? Seriously????

And, sarcasm is clearly lost on some folks. I will say that while they don't MAKE anyone open their wallet, they certainly take every possible opportunity to make it hard for you not to. I don't have a problem with increased prices for expanding services or for items whose price of production increased, but 15 dollars for nothing is just a cash grab because they can. So, you can disagree with me, that's fine, but it's dangerous to willfully remain quiet when something is so blatantly an attempted opportunistic cash grab. It's obnoxious. Plain and simple. Yes i love wdw, yes I enjoy every minute there with my wife and kids, but I do not like having nitwit mba's trying to pad stock prices at the expense of guests to pad their bonuses. It's unethical....defies business ethics. Google it if you have to.

 

[Andrew C]

A 15 dollar resort fee??? Seriously????

And, sarcasm is clearly lost on some folks. I will say that while they don't MAKE anyone open their wallet, they certainly take every possible opportunity to make it hard for you not to. I don't have a problem with increased prices for expanding services or for items whose price of production increased, but 15 dollars for nothing is just a cash grab because they can. So, you can disagree with me, that's fine, but it's dangerous to willfully remain quiet when something is so blatantly an attempted opportunistic cash grab. It's obnoxious. Plain and simple. Yes i love wdw, yes I enjoy every minute there with my wife and kids, but I do not like having nitwit mba's trying to pad stock prices at the expense of guests to pad their bonuses. It's unethical....defies business ethics. Google it if you have to.

Never said I liked the fact they are thinking of charging a resort fee. Was just struck by your choice of words.

And I don't get my ethics from Google.

 

[note2001]

Ignore him. He is a known Disney Hater. He's just trolling.

Thank you. I got roped in.
I almost asked what he was doing on this thread to start with. That alone should have tipped me off.

 

[FigmentForver96]

Ignore him. He is a known Disney Hater. He's just trolling.

I have watched these boards for a while, long before I became a member, and I've never seen anything that suggested he hated Disney. Rather he, like many of us, realize Disney quality is lower yet the product is becoming more expensive.