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News Disney Jollywood Nights - Disney's Hollywood Studios Holiday Season ticketed event
- Thread starter wdwmagic
- Start date
Batman'sParents
Active Member
I don't know how you all were able to get refunds, here's my experience.
Called Twice.
First attempt I was transferred to three people, including three at Ticket Services, including a supervisor. No exceptions were being made for refunds and they asked a leader for an exception, non-granted.
Second attempt, I called the AP line and got transferred to ticket services again. This person took down the details and know I am getting a credit on the account for future AP renewal.
Both times they offered to hold credit on the account for future events or exchange to MVMCP. Refunds were always denied.
Called Twice.
First attempt I was transferred to three people, including three at Ticket Services, including a supervisor. No exceptions were being made for refunds and they asked a leader for an exception, non-granted.
Second attempt, I called the AP line and got transferred to ticket services again. This person took down the details and know I am getting a credit on the account for future AP renewal.
Both times they offered to hold credit on the account for future events or exchange to MVMCP. Refunds were always denied.
Fido Chuckwagon
Well-Known Member
@lentesta indicated that people who wanted prospective refunds needed to do it fast. I’m guessing they’ve gotten so overwhelmed with refund requests now that the word has gotten out that:
1. This event was terrible and;
2. They were giving out refunds;
That they have tightened it up.
Absolutely. The time to ask for a refund was during the event or that evening - not when you realize you can get money back and go for free
I can see that being resold on eBay in the future. Anyway to earn from a side hustle.Here is the coaster gift handed out at the exit for Jollywood Nights.
LittleBuford
Well-Known Member
If nothing else, the branding and graphics of the event, while not perfect, work pretty well overall. (Clearly a different design team from that responsible for the recent TBA posters!)Here is the coaster gift handed out at the exit for Jollywood Nights.
Batman'sParents
Active Member
Funny, you say that. I think one of them mentioned that they had gotten word that requirements had been tightened yesterday. So everything is tracking.
TheMaxRebo
Well-Known Member
That is generally what I am seeing people get - credit towards a future purchase (seeing most common offering is to credit towards a MVMCP) ... I think the actual $ refund was the exception and done for people asking during the event
While obviously not perfect, getting the full amount towards a future AP is at least something
pdude81
Well-Known Member
Although I got a twitter notification from someone who went to the event, reviewed it for their YouTube channel, and then asked for a refund at the end. Not someone I follow... twitter is always throwing random Disney stuff at me.
But my guess is that with all the people trying to cancel and the other events not being sold out yet, future iterations of this will go a lot better.
drew81
Well-Known Member
No ill will towards Tom Vazanna, but I really got to wonder if he believed what he was selling to bloggers. I know they can do better. Disney chooses not to. Entertainment can be better. 100000x better.
More characters. Rain locations. Better crowd management. Back to back musicians. More specific offerings that are party only.
Tom Vazanna, if you read this, and I’m saying this with all sincerity, please take a look at this event from the guest’s perspective. Think about the price point and what guests are getting. I believe you somewhat care and I wish you’d fight more for exclusive offerings- or even better Christmas offerings for daily ops.
And Tom, the only reason the characters had those size of lines is because those were the only characters in the park. Yeah, Max is fun but you act like he’s party exclusive. He’s not. And Fandaze debuted the better outfit too.
More characters. Rain locations. Better crowd management. Back to back musicians. More specific offerings that are party only.
Tom Vazanna, if you read this, and I’m saying this with all sincerity, please take a look at this event from the guest’s perspective. Think about the price point and what guests are getting. I believe you somewhat care and I wish you’d fight more for exclusive offerings- or even better Christmas offerings for daily ops.
And Tom, the only reason the characters had those size of lines is because those were the only characters in the park. Yeah, Max is fun but you act like he’s party exclusive. He’s not. And Fandaze debuted the better outfit too.
TheMaxRebo
Well-Known Member
given they have a week between the first one and the second one, it will be interesting to see how much they can adjust
I would think at a minimum they would have more bartenders and stuff like that. Hopefully some more theming at the lounges, hopefully fix the IT issue with the brown derby notification, etc.
There are larger issues, but I think even a number of small changes/improvements could go a long way to at least making the experience more enjoyable (even if still not worth the cost)
pdude81
Well-Known Member
I'm sure it's been covered many times in this thread, but my assumption also for the first event like this is that there would be a train of vloggers ordering "one of each" at every stand so they can review the offerings. I agree that they should try for more servers if possible to just help the lines flow.
Did they do the Oga's 45-minute deal at Brown Derby? If not I imagine some people would have parked in there also.
The biggest adjustment here might be to guest expectations.
UNCgolf
Well-Known Member
If nothing else, the branding and graphics of the event, while not perfect, work pretty well overall. (Clearly a different design team from that responsible for the recent TBA posters!)
Yeah, I really like that Tip Top Club poster.
It's a shame the actual experience apparently isn't anywhere near as good.
LittleBuford
Well-Known Member
There's a bit of an Art Deco/Mid-Century clash going on, but I like it overall too!
Sounds very unethical. Get your YouTube money based on going to the event and being able to produce a monetized video, and then ask Disney for your money back...or even accept money back from Disney. Nice little scheme
Do we really expect anything different from a lot of these people.
LittleBuford
Well-Known Member
Why is it unethical to ask for your money back for a dud event?
Tha Realest
Well-Known Member
Not everyone. But if you watch enough of these vlogs and aspiring influencers that rely on access for continued views and relevancy, you’d see they are repeatedly uniformly positive.
I have a lot more faith in what those who are not on the media lists say than those who are on them.
Put simply, I find Len Testa to be far more reliable to give an honest opinion than Paging Mr Morrow or his Very Online ilk.
After you monetized a video from that event?