Disney got my money for the last time

[mousehockey37]

What happened had nothing to do with THEM trying to make up for things. They made another mistake, but this was in my favor.

Do tell... You've brought us this far...

 

[Deranged Hermit]

Says who? You have no idea if the CM mentioned it or not, and the OP may have only heard what he wanted to hear and nothing else.

They never mentioned the party. Just said it was open till midnight.

 

[raven]

When the OP and anyone who is trying to see the situation through his eyes is being constantly blasted by fanbois on this site, no wonder he doesn't want to talk.

 

[LuvtheGoof]

They never mentioned the party. Just said it was open till midnight.

The problem I have is that they may have mentioned it, but you were so focused on fireworks, that you didn't listen.

 

[mousehockey37]

When the OP and anyone who is trying to see the situation through his eyes is being constantly blasted by fanbois on this site, no wonder he doesn't want to talk.

He started the thread and the majority see him in the wrong... Own it.

 

[Goofyernmost]

Getting to the front of a line is in no way compensation for a family who's day was cut 5 hours short and who saved up for a long time in order for their child to see the fireworks over the castle.

I promised myself that I wouldn't get involved with this discussion. But, how does a family get deprived of something that never existed to begin with. That hard ticket event is anything but new. Many thing could have happened like perhaps that terrible, awful CM, might have thought that the had tickets for the party and might even have mentioned it to a person that was only half paying attention. Neither one would have had a reason to correct things before hand since both may have made assumptions the fit their own scenario.

The CM didn't lie because MK was open for the length of time they were told, it was just that part of it was the party. I'll grant that a lot of assumptions were probably made on both sides, but, no one appears to have been purposely mislead. I see it as something like calling about a movie playing in the early afternoon and asking if it was sold out. At the time it wasn't, but you get there and by then it is... what does the theater owe you.

No, I don't believe that there really anything that could have been done to fix this at the time, since it seems that the only solution was to be allowed to enter a paid event without paying. If people cannot see what kind of hornets nest that would open up, then you're not really paying attention. Part of customer service applies to the people that did pay extra for the ticket. How would they feel if someone was allowed in for free because a CM made a simple mistake or omission and the OP did not research enough to be aware of the event. Should all the rest of the guests that paid be reimbursed because the had to pay for something that someone else accidentally got free?

 

[Mr Ferret 75]

What happened had nothing to do with THEM trying to make up for things. They made another mistake, but this was in my favor.

 

[Chef Mickey]

Getting to the front of a line is in no way compensation for a family who's day was cut 5 hours short and who saved up for a long time in order for their child to see the fireworks over the castle. Sorry, a FP is a shove in the face for this situation and it was blatantly obvious to him that, once again, guest relations doesn't care.

This is coming from you, a guy who has misquoted people and made very dramatic comparisons to things that are completely opposite.

So between a Fast Pass and allowing him to enter a $75/person special event, what would you think is fair? If you say let him in to watch fireworks, I'm out.

 

[mousehockey37]

View attachment 160390

I'm skeptical about this at best too... Nothing probably happened...

 

[raven]

So between a Fast Pass and allowing him to enter a $75/person special event, what would you think is fair? If you say let him in to watch fireworks, I'm out.

How about offering information about an alternative location outside of he park to watch them? Nearly all CMs know about these and they aren't a secret. The guest could get what they want and Disney wouldn't loose a dime.

 

[mousehockey37]

So between a Fast Pass and allowing him to enter a $75/person special event, what would you think is fair? If you say let him in to watch fireworks, I'm out.

Yes, especially when there were other open nights during the week... like MONDAY, TUESDAY, AND WEDNESDAY to go see the fireworks. The first MSSHP was on the 2nd, 2nd party last night the 8th... He's had all freaking week to go back to the MK and see Wishes, but alas, poor planning led to his crying.

 

[Deranged Hermit]

So what happened that you're all happy now... Disney closes a hole on you and you cry, but turn the other cheek and you're quiet? Coward.

Apparently so I guess.
Tell me, what do I possibly have to gain by saying the mistake they made? Like previously mentioned, all the fan boys/girls already have their minds made up. they'll just start about how unfair I'm being for taking advantage of their mistake.

 

[mousehockey37]

How about offering information about an alternative location outside of he park to watch them? Nearly all CMs know about these and they aren't a secret. The guest could get what they want and Disney wouldn't loose a dime.

He even said he didn't want alternate locations... he wanted fireworks from in the park... he said that himself earlier in the thread. He was willing to go back into the park 15 minutes before HALLO-Wishes to watch....

 

[Chef Mickey]

Apparently so I guess.
Tell me, what do I possibly have to gain by saying the mistake they made? Like previously mentioned, all the fan boys/girls already have their minds made up. they'll just start ******** about how unfair I'm being for taking advantage of their mistake.

It didn't work, so I'm not concerned. I'd be mad if they let you in because I'm paying for access.

 

[mousehockey37]

Apparently so I guess.
Tell me, what do I possibly have to gain by saying the mistake they made? Like previously mentioned, all the fan boys/girls already have their minds made up. they'll just start ******** about how unfair I'm being for taking advantage of their mistake.

Nothing happened then, did it... Quick to chastize on their mistake, but now you're saying something happened in your favor but you can't provide anything to the contrary...

 

[raven]

It didn't work, so I'm not concerned. I'd be mad if they let you in because I'm paying for access.

But Disney has already done this a few times at those past events I already talked about.

 

[Matt_Black]

When the OP and anyone who is trying to see the situation through his eyes is being constantly blasted by fanbois on this site, no wonder he doesn't want to talk.

We're not blasting him. I think it's entirely fair to point out inconsistencies in his story. For instance, he says he was having problems with MDE. Entirely plausible. So, in that case, why wouldn't he avail himself of maps and time guides and other freely available hard copy material?

 

[mousehockey37]

We're not blasting him. I think it's entirely fair to point out inconsistencies in his story. For instance, he says he was having problems with MDE. Entirely plausible. So, in that case, why wouldn't he avail himself of maps and time guides and other freely available hard copy material?

I'm interested in knowing now, what Disney did wrong that benefited him... I mean, you can't have it both ways here.... If it was really that wonderful, he'd share.... or is he afraid Disney is reading this and will track him back down?

 

[raven]

We're not blasting him. I think it's entirely fair to point out inconsistencies in his story. For instance, he says he was having problems with MDE. Entirely plausible. So, in that case, why wouldn't he avail himself of maps and time guides and other freely available hard copy material?

He wouldn't see the need to if he talked to a Disney rep who's only purpose is to provide information. The Disney app wasn't working so he went straight to the best source of information he could find. That CM either gave him the wrong information or ASSUMED he already knew about the party. He should've been given all of the information as if he were someone walking up who didn't know anything about the party, which he was.

 

[G00fyDad]

Ah, so you didn't read his original post?

And going to a CM who's number one job is to provide information (concierge) isn't enough? So should that CM have said "That's my information but you should probably cross check it with several other printed sources? Because my job is above and beyond that and you should have planned your trip better, sir."

You seem to have a very personal stake in this. Did something happen to you at Disney before? Did someone on Disney property happen to have wronged you somehow? Just trying to figure out why your underwear is all up in a twist because this other individual demanded something that he never would have gotten in the first place. If he doesn't want to check the schedules for the day, or look online, or check any of the other many different avenues of information then that's his fault. I think what a lot of us are trying to figure out is why you're so vested in this in the first place. This whole discussion can be summed up very simply. He asked the concierge CM who should have known the correct information but didn't and made a mistake. He should never have gotten anything other than an apology. Anyone who thinks he should have gotten something other than an apology is crazy. I'll just go ahead and say it... you're sounding pretty entitled right now. You still haven't answered the question. What would you have given him? We'd all really love to know that. Would you have given him free Halloween party tickets so he can watch fireworks?