KathyG/poohbear
New Member
The site is wdwblues.com. Sorry.
I have stayed on site twice,,,both times concierge at a deluxe hotel..AKL and the Poly. If you have never experienced bad customer service at Disney you are very lucky. I had a bad experience and was promised I would have everything taken care of the second time, all of my room requests, etc. Quess what...when I got there no one even knew about it. The guest relations staff are still calling me to apologize and say they don't know what happened. Yet, they can never manage to call when I am home, they just always left messages. A total lack of communication skills is what happened. There was a concierge that was nice and helped but he is so disgusted with the whole state of WDW now, that it showed through in his attitude.
I will never let bad customer service ruin my vacation again. I have lowered my expectations and as long as I don't expect much.....I will be fine. Why should Disney CMs really care and do their job..almost no one else at any other company does? As long as I go in, expecting no more than I would let's say at my local Paramount park, everything is fine. I still love the rides and the castle so I will return but I will return with opened eyes
I have stayed on site twice,,,both times concierge at a deluxe hotel..AKL and the Poly. If you have never experienced bad customer service at Disney you are very lucky. I had a bad experience and was promised I would have everything taken care of the second time, all of my room requests, etc. Quess what...when I got there no one even knew about it. The guest relations staff are still calling me to apologize and say they don't know what happened. Yet, they can never manage to call when I am home, they just always left messages. A total lack of communication skills is what happened. There was a concierge that was nice and helped but he is so disgusted with the whole state of WDW now, that it showed through in his attitude.
I will never let bad customer service ruin my vacation again. I have lowered my expectations and as long as I don't expect much.....I will be fine. Why should Disney CMs really care and do their job..almost no one else at any other company does? As long as I go in, expecting no more than I would let's say at my local Paramount park, everything is fine. I still love the rides and the castle so I will return but I will return with opened eyes