Disney alienates 90% of their guests......What is going on?

Disstevefan1

Well-Known Member
A big requirement of being a consumer of anything is deciding what is of value to you and what you are willing to pay for what you want. We all are different in how we see value in Disney things and what we tolerate. Disney will continue winning because a majority of guests will pay for the Disney experience period. All life is rationalizing what is important or not to the individual.
When I travel to other places, I'm choosing my stays on what I'm wanting in a hotel. I usually dont eat breakfast so even though the hotel offers free coffee and breakfast, I dont use it. That doesnt mean my stay there is devalued because I dont use what is free. I also dont swim in the hotel pools or use their exercise equipment in their gyms. That also doesnt mean my stay is less and I'm being taken advantage of by the hotel chains.
Agreed, many folks don’t partake in the free breakfast, pool, gym, the room is just for sleeping, so no need overpay for a room just to sleep in it.
 

M&M fan

Active Member
To the OP, can you give a link to the news articles that state what you said are going to be happening? I would like to see and read it. I haven't been able to find out anything or heard about what you said in your original post. I would appreciate it. Also I am wondering if the parks have lost money due to COVID and that maybe that's why they're dropping some of these perks? Because they can't afford it right now? But can you please provide a link to any news articles about these changes? Thanks.
 

Weather_Lady

Well-Known Member
To the OP, can you give a link to the news articles that state what you said are going to be happening? I would like to see and read it. I haven't been able to find out anything or heard about what you said in your original post. I would appreciate it. Also I am wondering if the parks have lost money due to COVID and that maybe that's why they're dropping some of these perks? Because they can't afford it right now? But can you please provide a link to any news articles about these changes? Thanks.
Fruits of a 2-second Google search:
 

DiSnEyF@n

Well-Known Member
FWIW, they also alienated anyone staying onsite at all before October 1. What's the point when there's no advantage to doing so?

UPDATE: In recognition of this fact, and due to Disney's e-mail informing us there will be no monorail service at the Polynesian during our August stay, we are canceling our Polynesian standard room package and have moved "off-site" -- sort of -- to a premium suite at the Dolphin. If we want to stay deluxe in a couple years to claim these forthcoming touring benefits (you know, the kinds of benefits we used to get for free, except that the "new" extra hours are pathetically reduced from former EMH), we'll need the several hundred dollars we saved by making this change. ;)
We love the Dolphi. Staying at the Swan Aug 13-20th… I’m super sure you already know but they don’t use disney busses at S&D anymore, they use Mears to get to MK and AK. Just a heads up 😉 Enjoy your stay!
 

ArmoredRodent

Well-Known Member
The first time I went to WDW in 1983, I stayed off-site. In fact, I stayed in the Don CeSar Hotel in St. Pete, a pink monstrosity of a beach resort hotel, but with great service and facilities -- at a top price. After that, my family has visited many times, staying on- and off-site, at low cost and at top price. Hyatt Regency Grand Cypress, Contemporary, Poly, Swolphin, Gaylord Palms, Saratoga Springs, Ft. Wilderness cabins, All-Star Sports, Coronado, Quality Inns Suites, Embassy Suites LBV, Hilton Grand Vacations, and others. In fact, for several years, we used to fly into MCO without reservations, counting on getting last-minute deals (and getting them every time).

Our reasons for staying on and off did include cost, but it wasn't the only factor. It was a combination of seeing, doing and trying new things, and planning a complete vacation. We know what we want and will pay to get it, but we also like a good price. We just planned our first visit since 2018, and we did consider on-site, but ended up staying off-site. Several reasons for that, including that we are getting a spacious one-bedroom suite with full kitchen at a reputable place for literally $800/night less than a place at the Four Seasons (which we had been considering), hundreds less than a comparable DVC, and, in fact, for less than any comparable space on-property, including AoA family suite.

But one of the biggest reasons for staying off-site this trip is that there was no reason to stay on-site right now. We would pay to get EMH, preferred reservations, free parking (we always rent cars and drive ourselves), room package delivery and so on. But there's nothing that's drawing us in now or in the near future.

We are the people this additional perk is aimed at, and we're not biting. The Sears analogy by John park hopper is actually a good one. But he didn't take the point far enough: Once the magic is gone, even a bit, it will take more than just restoring what was there before to draw people back.
 

Daily Magic

Active Member
My wife and I recently stayed at Yacht and Beach Club and fell in love being able to walk to and from our favorite park (Epcot). Walking back at the end of the night when we were tired and seeing the massive Skyliner line made us very happy with our choice. On top of that the access to the pool at Y&BC was incredible and well worth an up charge in our eyes.

That said, we know we are spending a lot for a little in comparison to offsite resorts. We could get a bigger room, a kitchen, even save a lot of money but to us the convenience and the experience is why we spend more.

With all the advantages of staying in the bubble disappearing it makes me happy to see an advantage to stay in a Deluxe beyond the convenience. In my eyes:

- Offsite: Save a lot or get much more for the same price. Least convenient but saves a lot in the process.

- On-site Value/Moderate: Pay more, get the convenience and you’re in the bubble.

- On-site Deluxe/Villa: Pay the most but have the most convenience. Now with a little extra to “justify” the very high costs.

Disney trips to me amount to “time equals money”. The more time I get to spend in the park the more money I’m willing to spend.
 

eliza61nyc

Well-Known Member
Makes no sense to me.....You're willing to pay more for less......what if they took the water away in the room because water is too expensive for a value resort? Obviously trying to make a point and the point is, where is your line where you say they took too much away for not only what i pay, but for what i can get offsite for a cheaper price and higher quality
lol, this is becoming a monthly question

everyone's line is different. I have never ever used magical express so that was never a perk for me. We never used the magic bands that came with the resort and always brought nicer ones so again not an incentive.
I pay because I love walking to Epcot and HS. plain and simple. I can't do that off site. I have never ever used early morning emh so again no biggie.
so out of your list maybe there is one thing that maybe costing more and that's paying to park, which I still do not have to do because I have a dvc.

for some our vacations are about more than the bottom line, we have stayed off site three times, we did not like it so for my family going cheap actually is a waste of money. If we can't afford to go like we like to travel, we stay home
 

M&M fan

Active Member

Smiley/OCD

Well-Known Member
You do know that Saratoga Springs is considered a Deluxe Resort due to its DVC affiliation.........fig you might want to know since you're staying there SOON
I've heard conflicting reports about whether we will get the EMH because it's a DVC resort...we bought the points from a good friend of ours who needed to offload them...we aren't paying a deluxe price for them...it doesn't change my opinion...
 

Ricky Spanish

Well-Known Member
With the news of the new hours for deluxe resort guests only, what is the incentive to stay on property in a value or moderate resort? It seems to me that Disney just alienated 90%+ of their guests with the newest moves they have made to the parks.

1) No more Magical Express
2) no more Extra Magic Hours
3) no more free Magic Bands
4) no more free parking at resorts
5) transportation is mostly busses which are very inefficient
6) Likely no more advanced FP booking with new paid FP coming*

What is the incentive to stay in a moderate or value resort going forward? You lost all those perks, including not being able to stay late in the parks now that its only for deluxe resort guests and the only one you get is to get in the parks 30 minutes early in the morning.......Is that even a benefit for most guests?

Plus Disney alienated all AP holders and day pass guests by banning them from rope drop and losing that advantage as well as banning them from staying late in the parks.......

*I would bet this is their next announcement
We drove to WDW and stayed at ASMovies June 5-16 2021.
Didn‘t pay for parking.
Didn’t put a CC on file just in case they wanted to try to do that.
 

Tom P.

Well-Known Member
We stay on-property because we want to be on-property. That is the benefit to us. It is no more complicated than that. All the other stuff that people are discussing is nice, but has nothing to do with why we chose to stay where we do. There is something different from any other vacation about being able to come to Walt Disney World and be entirely enclosed in that world for a week or 10 days or whatever if that's what you choose to do.

Other people don't value that and aren't interested in staying on-property if they aren't getting free MagicBands, Extra Magic Hours, Magical Express, etc. That's fine. I totally get and respect that and, for them, I think staying offsite is a great choice. For us, those things don't even enter into the calculation. In fact, the only calculation is, "we want to stay on-property, which place is available that we can afford?" and that's it.
 

Weather_Lady

Well-Known Member
...and Disney seems to delight in continuing to alienate yet more people.

Disney released the list of hotels included in early theme park entry. Disney's Swan & Dolphin, and Shades of Green (in what Sam the Eagle and I would both call a "distinctly unpatriotic" move), have both been axed from the old "EMH" list of eligible resorts. Meanwhile, other non-Disney-owned hotels and Disney Springs good neighbors made the grade.

It would be pretty hard to screw up a simple cut-and-paste from the old EMH eligibility page to the new Early Theme Park Entry one, so I'm assuming the omission has to be intentional.

 
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DisneyMusician2

Well-Known Member
It unfortunately can and does.

A business has much more incentive to provide additional perks for a higher profit margin service in an attempt to steer more customers to the higher profit margin service.

It sucks, but that is capitalism.
You're absolutely right but I honestly don't think it sucks, its capitalism and I really don't have a problem with it. I can't charter a private jet or have a butler or even a suite when I travel. I usually stay in Pop cause that is my budget and I'm okay with it knowing I can't walk to Epcot, or count on club-level amenities, or some of the awesome grounds and activities. Sometimes I save up for a bigger, grander trip with the kids that had more pool time and less park time.

Maybe I'm more of a realist but even the old ticket books reflected a stratification of the normal guest based on how many they could afford to buy.

I don't buy universal express passes when I go cause its too expensive for my blood but I don't resent those that can afford it or that their money gets them perks I can't get.

I honestly don't know if I've got the wrong idea because people really do get upset when I say things like this, but its just the way I see the evolution of the business of theme parks and not a personal attack against the Disney loyal for the most part.
 

DisneyMusician2

Well-Known Member
We stay on-property because we want to be on-property. That is the benefit to us. It is no more complicated than that. All the other stuff that people are discussing is nice, but has nothing to do with why we chose to stay where we do. There is something different from any other vacation about being able to come to Walt Disney World and be entirely enclosed in that world for a week or 10 days or whatever if that's what you choose to do.

Other people don't value that and aren't interested in staying on-property if they aren't getting free MagicBands, Extra Magic Hours, Magical Express, etc. That's fine. I totally get and respect that and, for them, I think staying offsite is a great choice. For us, those things don't even enter into the calculation. In fact, the only calculation is, "we want to stay on-property, which place is available that we can afford?" and that's it.
This is exactly it and said better than I did I think :)
 

ELG13

Well-Known Member
We enjoy being on property for the magic etc. We've stayed value and moderate. Although our moderate is priced more like a deluxe at the fort wilderness cabins. We have never seen the point in paying that much for a literal hotel room at a deluxe. We've always looked and considered it. And maybe one day we will. But right now even with the "perks" of a deluxe, you can't beat the space and privacy you get at the cabins. We ride a boat to MK, we have tons of activities... I'm sure it's only a matter of time before things over there are reworked and the cabins become more expensive by a couple hundred dollars a night. Wed probably still pay it because we like the space and we like our whole family to be comfortably together in the same room. I figure if people want to pay crazy prices for delux, then let them enjoy those perks. It's the least we could for the demographic that is "paying for everything in the parks" according to and earlier poster 🤣🤣 Y'all keep paying to keep the lights on for the rest of us common folk.
 

Tinkwings

Pfizered Fairy
Premium Member
In the Parks
No
Disney reminds me of Sears--- there was a time when Sears was the go to store for quality appliances , tools etc etc but Sears sat back and relied on their loyal customer base and look what happened to Sears they are all but gone. Disney seems to be doing the same thing cut the perks-- over charge-- lower the quality
I just heard on the radio that their very last store was closing very soon, in Westland Michigan......going, going, gone......
 

eliza61nyc

Well-Known Member
I really, really hope folks take this advice. It’s the only way Disney will take notice.
Why?? Here's the thing you are assuming that people who stay on site are some how clueless of their alternatives. 😂 I assure you on site people can Google like off site folks.

Guys I know it's a crazy concept but there are people who actually WANT to stay onsite.

So my second question is another why? Why the concern about how other people vacation? Seriously, you hope we all start staying off site because.... Will it make your trips better?
 

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