Been a long time lurker, yet being in the State where God's hand left the earth when He formed it... (hint--see User Name
) I very rarely add to this board as I am a long way from the Parks. However, as a VP of Marketing in the midwest; I am of the opinion they were not unprepared. A Corporate VP does not go into something like this, even with your most ardent fans, unprepared. This was strategic and there are are very simple reasons behind it. Note---I am not saying I concur with any of it. Long term it should be a horrible strategy. Yet Disney seems immune. People, including me, have been saying the day of reckoning will come for years-- and it still hasn't. Yet the reasoning is easy, as the Brits say, to suss out why the panel looked as it did, including the HORRIBLE "blue sky" at the end..
1) PROFIT IS KING! In the Disney of Today-- Push all your chips to the middle in search of cash; "find" the highest price your audience will tolerate; deliberately cut spending on the all but "premium" initiatives; (DCL); Cheapen the experience for those segments of the company that will provide the biggest amounts of profit so that Disney can fund it's "strategic initiatives" (D+, technology, etc)---- The leadership of Bob Chapek isabout driving profits. Full Stop. When posters on the board say--- "Disney cares about Guest Scores" (see the end of HArmonious for example, or the semi return of HEA) they only care if it is a relatively inexpensive fix, and the fix is singular. Meaning Maintenance --a higher ongoing costt-- despite a lot of people complaining about it--gets nowhere near the corporate attention despite bad guest scores-- because it is too high a price for Bob to digest.
2) THE FUTURE IS NOT NOW! Disney is aware of Epic Universe, and they are keeping their gunpowder dry and in storage for the 2024 d23. The WDW world will get a ton of attention in 2024 or 2026 to offset the Opening of Epic. Personally, I would bet a lot of smoke in 2024 to deflect from the opening, with some things beginning to built (on the usual 4-5 year Disney timeline)==and then some more on 2026. I believe Disney siis content to ride on the coattails of Epic Universe... (in Bob's thinking-- "Hey let Comcast do the work of bringing people to Orlando-- I'll get mine and some additional days of yours." ) Personally, I think they looked at the Potterverse--something that out Disney's Disney--- and they only lost 5% or so of market share. I think Chapek is okay with that with his higher price strategy if it happens again, Very dangerous thinking--- but see Point 1! New things will be built to open by 2028/2030.
3) SOMETIMES YOU MISFIRE. The truth behind the strange panel? They thought they could get away with it. In a condescending smarmy way, they thought that a couple of songs from Tiana would distract like a bad minstrel show, from the lack of information about Tiana;s Bayou Adventure and other information the audience came for . "But we showed a model" and "Hey 63 other characters" (which probably includes a rock along the river, lol). The Disney of Today values their best clients-- they just value corporate profits wayyyyyy more. Disney values their Bonuses more. They value Synergy more, They value their ideologies more. They value almost everything more than their theme park fans. The panel disrespected the audience that attended--- except for the plants who were there on company dime,