Cuts coming to every area of parks and resorts - thanks to Shanghai and Paris

[Goofyernmost]

That's just a bunch of crap.

Literally?

 

[Cesar R M]

I have to say, during the past week I have noticed SUBSTANTIALLY more filthy restrooms out of toilet paper or paper towels and with garbage bins overflowing. Deplorable, unhygienic, and of all ways to negatively affect your guest, someone thought the toilets was an acceptable place?

CMs have been lovely by and large though. They clearly still care.

Makes you wonder.. are the supposed custodial 'dispatch' program the culprit?

Literally?

probably yes.. piles of piles of crap!

 

[betty rose]

I have to say, during the past week I have noticed SUBSTANTIALLY more filthy restrooms out of toilet paper or paper towels and with garbage bins overflowing. Deplorable, unhygienic, and of all ways to negatively affect your guest, someone thought the toilets was an acceptable place?

CMs have been lovely by and large though. They clearly still care.

Thank you for stating what I have been saying the last couple years. Walt said his bathrooms would be so clean you could eat off the floor. I'll pay airfare for Iger to go to the Magic Kingdom, and eat off the restroom floor. After he is finished, he can clean up the bathroom too!

 

[betty rose]

Makes you wonder.. are the supposed custodial 'dispatch' program the culprit?


probably yes.. piles of piles of crap!

Yes, I've seen that on the floor. Nasty.

 

[Brad Bishop]

Lol, I've been thinking a lot recently about how poorly TWDC manages Parks and Resorts, but specifically WDW. They consider it the "flagship" of the whole Parks and Resorts division but they have the most stuff falling apart and the most budget cuts. One of the things that always comes to mind is seeing the original video concept art for Ariel's Undersea Adventure VS what we have now. It's really also quite appalling that DLR as a whole (DLR & DCA) have more "attractions" then all 4 WDW parks.

I think that this is a really good point. It's not like 1971 where Disneyland was ≈16 years old and MK had just opened and needed to play catchup. We're nearly 50 years into WDW (60 for DLR) and while WDW has 4 parks, they still trail behind the much smaller location of DLR in terms of attractions (and 2 parks). You can even forgive DAK a bit with it being more zoo-like but that doesn't explain Epcot and DHS with stagnation.

 

[rob0519]

Thank you for stating what I have been saying the last couple years. Walt said his bathrooms would be so clean you could eat off the floor. I'll pay airfare for Iger to go to the Magic Kingdom, and eat off the restroom floor. After he is finished, he can clean up the bathroom too!

We were in the MK last November and again this last March. I can tell you I've never seen the restrooms in such disarray. Garbage on the floor, trash bins overflowing, no toilet paper, and multiple toilets backed up with toilet paper and unusable. I understand the crowds are much higher than in previous years, but this was unacceptable. I was going to take pictures and send them in with a comment to guest services, but I thought twice about bringing out my phone in a restroom, so I just send a comment to Customer Service. I got the usual "thank you for your comments, we will look into this" type email.

 

[MagicHappens1971]

We were in the MK last November and again this last March. I can tell you I've never seen the restrooms in such disarray. Garbage on the floor, trash bins overflowing, no toilet paper, and multiple toilets backed up with toilet paper and unusable. I understand the crowds are much higher than in previous years, but this was unacceptable. I was going to take pictures and send them in with a comment to guest services, but I thought twice about bringing out my phone in a restroom, so I just send a comment to Customer Service. I got the usual "thank you for your comments, we will look into this" type email.

While I do agree with the bathroom thing, I also believe it's a half and half thing. I noticed (recently) by people watching that the class of people coming to Disney is riddiculous. Throwing trash on the floor, leaving there garbage all around, ect. I did notice several CMs in the bathrooms cleaning, but it just seems that they need to staff more showkeeping CMs because they just can't keep up.

 

[rob0519]

While I do agree with the bathroom thing, I also believe it's a half and half thing. I noticed (recently) by people watching that the class of people coming to Disney is riddiculous. Throwing trash on the floor, leaving there garbage all around, ect. I did notice several CMs in the bathrooms cleaning, but it just seems that they need to staff more showkeeping CMs because they just can't keep up.

Agreed. If the problem becomes bigger (people trashing the restrooms), the solution needs to grow accordingly (more custodial / plumbing staff). I'm afraid the problem will continue to get bigger and the solution will remain at current levels or shrink. In my opinion, WDW has done an excellent marketing job to bring attendance to record levels, but has not done enough in operations to provide anywhere near the level of customer service that was once their hallmark. This includes all areas of Parks and Resorts at WDW, not just the restrooms.

 

[MagicHappens1971]

Agreed. If the problem becomes bigger (people trashing the restrooms), the solution needs to grow accordingly (more custodial / plumbing staff). I'm afraid the problem will continue to get bigger and the solution will remain at current levels or shrink. In my opinion, WDW has done an excellent marketing job to bring attendance to record levels, but has not done enough in operations to provide anywhere near the level of customer service that was once their hallmark. This includes all areas of Parks and Resorts at WDW, not just the restrooms.

I agree 100%

 

[stini228]

Not sure if this has been mentioned elsewhere, but branded napkins are now gone from the bars/lounges as well. Plain white napkins at Mizners, Tambu and the crews cup.

 

[Goofyernmost]

Yes, I've seen that on the floor. Nasty.

I've never seen that in the men's room. You ladies must be nasty!

 

[MagicHappens1971]

Not sure if this has been mentioned elsewhere, but branded napkins are now gone from the bars/lounges as well. Plain white napkins at Mizners, Tambu and the crews cup.

Awh

 

[CrescentLake]

Agreed. If the problem becomes bigger (people trashing the restrooms), the solution needs to grow accordingly (more custodial / plumbing staff). I'm afraid the problem will continue to get bigger and the solution will remain at current levels or shrink. In my opinion, WDW has done an excellent marketing job to bring attendance to record levels, but has not done enough in operations to provide anywhere near the level of customer service that was once their hallmark. This includes all areas of Parks and Resorts at WDW, not just the restrooms.

This x1000. That was my last experience at WDW, this April. When I woke up and in the early morning, everything was immaculate, but throughout the day the parks would be decimated. Now, the solution to that is to definitely hire more staff, but there is a culture of "I paid thousands of dollars, my kid/I can can rip up the vegetation/pee in public/stick gum on the show scenes on Splash/ throw my beer can in Crescent Lake/drop trash right where I stand rather than walk two feet to a garbage can." (All behavior I saw when I was there).

So its a little of column A and a little of column B. Yes they need more maintenance, 100%. But I was absolutely disgusted with the typical WDW guest. I don't care if that sounds a bit elitist, what I saw was deplorable.

 

[betty rose]

I've never seen that in the men's room. You ladies must be nasty!

I think it's mother's that send their little darling to use the bathroom, and don't go in with them and help.

 

[Brad Bishop]

I think it's mother's that send their little darling to use the bathroom, and don't go in with them and help.

As someone who's cleaned restrooms in the past (and my daughter has recently on her jobs and confirms my findings):
- Men's room: generally an easy wipe down and a mopping and you're done
- Women's room: Almost always crazy nasty. Think "caveman paintings" on the walls.

 

[betty rose]

As someone who's cleaned restrooms in the past (and my daughter has recently on her jobs and confirms my findings):
- Men's room: generally an easy wipe down and a mopping and you're done
- Women's room: Almost always crazy nasty. Think "caveman paintings" on the walls.

I often wonder what their home bathrooms look like? Seriously there is hazardous waste on the floor, sometimes toilet seats, and the walls in the stall.

 

[golden james]

As someone who's cleaned restrooms in the past (and my daughter has recently on her jobs and confirms my findings):
- Men's room: generally an easy wipe down and a mopping and you're done
- Women's room: Almost always crazy nasty. Think "caveman paintings" on the walls.

As I restaurant/ entertainment venue owner I totally agree with this!

 

[lazyboy97o]

As someone who's cleaned restrooms in the past (and my daughter has recently on her jobs and confirms my findings):
- Men's room: generally an easy wipe down and a mopping and you're done
- Women's room: Almost always crazy nasty. Think "caveman paintings" on the walls.

That too was my experience cleaning restrooms. Women's room was always way worse and where I always had to clean up some nasty stuff.

 

[LAKid53]

OMG, ladies , come on! We're supposed to be the more "civilized" sex. But yeah, agree that some "ladies" are beyond slobs.....

 

[Cesar R M]

I often wonder what their home bathrooms look like? Seriously there is hazardous waste on the floor, sometimes toilet seats, and the walls in the stall.

I have no idea why this reminds me of that scene from Eddie Murphy's movie "daddy days care" where he looked at the ceiling in utter horror.