A four-minute viral video of the Toontown brawl posted on YouTube has been viewed more than 2 million times.
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>>Security experts say Disneyland followed established safety protocols during a vicious family brawl that broke out in the Toontown area of the Anaheim theme park over the Fourth of July weekend.
The response by Disneyland security to the
Toontown fight was “really fast,” said Michael Downing of Oak View Group, a Los Angeles-based firm that provides security for large sports and entertainment venues.
“It seemed like they followed all their emergency procedures and standard operating procedures,” said Downing, a retired deputy chief who worked for the Los Angeles Police Department for 35 years. “They did exactly as they were supposed to do.”
A four-minute viral video of the Toontown brawl posted on YouTube has been viewed more than 2 million times.
Retired police officer and security expert Ron Martinelli was surprised that the fight lasted for three to four minutes.
“I was pretty surprised that situation went for as long as it did without a response from security,” said Martinelli, a police and security practices expert with Texas-based Martinelli & Associates. However, he also said Disneyland has a reputation for maintaining a safe environment in the park.
“Disneyland does a pretty darn good job,” he said. “They are probably one of the premier proactive security and premises liability facilities in the United States.
“Picture Disneyland like a town and picture Disneyland security as a police department,” he added. “Just like any other police department, where you have the most crime or where you have the most incidents, you put the most police. And that’s where you have the most mitigation strategies — (closed-circuit TV), uniform people. Because they act as a deterrent.”
The video shows the fight start and stop several times while Disneyland visitors look on in shock. About a minute into the video a female bystander shouts: “Call security!” A moment later a Disneyland janitor steps in to try to break up the fight without success. Other Disneyland employees can be seen making calls on their smartphones.
Downing said Disneyland’s non-security employees have two key jobs during a fight involving visitors: Serve as good witnesses and make sure other guests are protected.
About 90 seconds into the video a female bystander asks out loud: “Where’s security at Disney?”
Disneyland visitors repeatedly stepped in to try to stop the fight to no avail. As a retired police officer, Martinelli would not have gotten involved in the Toontown fight without knowing anything about those involved.
“It only takes a millisecond to get seriously injured or even killed,” said Martinelli, a former San Jose Police Department officer with 25 years of experience.
Disneyland officials said a security officer responded to the Toontown fight within a minute or so of receiving the report and immediately called for backup. The first Disneyland security officer on the scene secured the perimeter, maintained the safety of theme park visitors and called Anaheim Police for assistance, theme park officials said.
Two and half minutes into the fight the first Disneyland security officer can be seen on the video.
“My expectation would be for the first person to arrive to do exactly what she did,” Downing said. “She set up a perimeter to protect the other guests, assessed the situation and made a call for backup.”
The first security officer on the scene can be seen talking on a radio and stepping back from the fight as half a dozen bystanders intervene in the brawl.
“She assessed what was going on and she made a decision not to engage,” Downing said. “She probably would’ve gotten beat up if she had engaged.”
Once backup arrived, Disneyland security intervened to de-escalate the situation, theme park officials said.
At just over 3 minutes into the video a group of uniformed and plain clothes Disneyland security officers can be seen arriving at the scene of the fight. The Disneyland security officers spoke to those involved in the family brawl and monitored them closely.
“Once backup arrived, they intervened,” Downing said. “They used verbal commands. They had to physically restrain a couple of the people. Then a couple of minutes after that Anaheim PD arrived.”
Disneyland officials said the theme park takes a comprehensive approach to security and has been working closely with Anaheim Police since the fight.
“Any type of violence is inexcusable and will not be tolerated,” Disneyland officials said in a prepared statement. “Disneyland Resort security responded appropriately within minutes and immediately called Anaheim Police Department for assistance. Those involved were removed from the premises and turned over to Anaheim P.D.”
Disneyland can proactively discourage people from fighting but the theme park can’t prevent family disputes, Martinelli said.
“Just like every other place, you can’t mitigate bad behavior. You’re going to have people with bad behavior and they show up everywhere, even at Disneyland,” Martinelli said. “There is no mitigation strategy, there is no security device, there is no policy, there is no procedure that can stop something once it happens.”<<